Customer Ratings & Reviews
- Model:
- HX8332/13
- SKU:
- 5399103
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the AirFloss Ultra's ease of use and its effectiveness in cleaning teeth, leading to improved gum health. Many appreciate its compact size and reasonable price. However, some customers found the water pressure insufficient and desired more power. The product's cleaning ability and portability are frequently praised.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water was leaking from somewhere. As it is it holds very little water. The pulse action is very annoying and I plan on returning this due to the defect. Will not be getting this same unit going back to waterpik
No, I would not recommend this to a friendTwo units with issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first trial, after few weeks stopped working, replaced by Philips, now the second also stopped in the second month. Different issues in both situations, showing how fragile or how bad it is.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Rodrigo,
thank you for taking the time to leave this review. We're sorry to hear that both of your AirFloss Ultra's stopped working, we can imagine this was quite disappointing for you. We would be more than happy to take a closer look at the issue with your current device, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Replacement Heads are Impossible to Find
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it before even using it because the replacement heads are impossible to find! Looks like a great product but it’s useless if you can’t buy replacement heads.
No, I would not recommend this to a friendWasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a water flosser. I was trying to avoid the sink space a big one consumes. The water leaked out of this product, and I barely finished my teeth before the water was gone.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Gigi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Airfloss comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Gigi.
USED PERSONAL CARE ITEM SENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Philips Sonicare - AirFloss Ultra - Interdental cleaner - Black. This Was sent to me USED. Someone else used it and returned it to best buy and best buy will not take it back.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for reaching out to us. We are sorry to hear of this experience. We would love to look into this case further for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think this did anything. Returned and bought the waterpik that actually uses water. This one uses very little water and air which doesn't feel effective enough to actually clean between teeth.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
We are sorry to hear you are experiencing this inconvenience. We would like to see how we can be of assistance to you. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this could replace the actual floss, turns out I was wrong……not clean enough as regular flossing, waste of money. I only bought this because I like their sonic toothbrush, thought it's gonna be as good as thier other products, unfortunately not.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not care for this product. returned because I don't feel like the burst was enough to remove plaque. Of course nothing is as good a manual flossing but this wasn't even close.
I would recommend this to a friendPhilip’s Sonicare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. The pulsing is not strong and not enough power to remove particles btwn teeth. Would not recommend.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there, Thank you for sharing your feedback with us. We're sorry to hear that your Airfloss has stopped working properly, and we'd like to check what can be done to fix this. Have you tried cleaning the vent? There is a small vent in the reservoir door opening to let air in as water is drawn out. If the vent is blocked, it will reduce and eventually stop the water flow. To clean the reservoir vent, follow the steps below: 1. Take a damp/moist paper tower or cotton swab 2. Wipe along the inside edge of the reservoir door opening, especially on the top area 3. Rinse well with cold tap water and ensure that there are no debris/dust left Ensure that there is no debris from the paper tower or cotton bud inside the reservoir area.. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this AirFloss to replace one that I had for years (the battery gave out). This AirFloss broke after about a month. Very disappointed,
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello, and thank you for leaving your feedback. We are very sorry that your new AirFloss broke after just a month. We would like to take a closer look at this issue, and find a suitable solution for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, I don’t like the way it sprayed, and made of cheesy plastic. I was amazed. I have been using Sonicare tooth brushes for over 25 years.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
thank you for leaving this review. It makes our day to hear that you've been a loyal Sonicare user for so many years. This makes us even more sorry to hear that your experience with the AirFloss Ultra was not what you expected. This product is designed to help prevent cavities from forming in the spaces between your teeth, by gently bursting away plaque that brushing missed. The AirfFloss's powerful spray can be customized to your liking, with single, double or triple bursts for each press of the activation button.
For future reference, please feel free to get in touch via social media if you have any questions or concerns. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Disappointed after six months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It have been six months since I bought this AirFloss; and it just broke. For the Price of the ítem, It should last two or three years, at least.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
thank you for leaving this review and for bringing this to our attention. It's unfortunate that your AirFloss is no longer working, especially after such a short amount of time. We agree that it should certainly last longer than this. We would like to take a closer look at the issue and help you find a solution, so we encourage you to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Smells horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 and both came with a horrid mildew smell in the water reservoir. Both brand new and dry and still smelled bad! Returned both
No, I would not recommend this to a friendWaterpick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst waterpick I ever bought..... I read reviews online and they all said the same thing. Didn’t return it. I was outside of the 14 day period.
No, I would not recommend this to a friendAirfloss
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months it haves up to work. Don’t buy it it doesn’t worth the money. I hope I can return it or get a other one. I am very upset.
No, I would not recommend this to a friendDoesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and for the first two weeks it worked great. After that it quit working. It won’t charge or turn on.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Dave,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Airfloss comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Dave.
Stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved until it stopped working after 3 months. Have had a sonic are toothbrush for years and never had a problem.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
thank you for leaving this review. We appreciate you bringing this to our attention. We're sorry to hear that your AirFloss stopped working, especially after such little time. We can imagine this was disappointing for you. We would be happy to take a closer look at the issue and help you find the best solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with Best Buy return service. This doesn't work properly caused leaking while floss. Do not buy!
No, I would not recommend this to a friendProduct doesn’t do what supposed to do
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy et al with air floss. Didn’t work from the first day. Doesn’t do what supposed to do and what they said supposed to do
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there, thanks for sharing your experience with the AirFloss Ultra. We're sorry to hear that this was the case. If there is anything we can do to improve your experience with the AirFloss, please feel free to reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Dissapointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product and it worked great for two months then it wouldnt take a charge and now does not work.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello,
thank you for leaving this review. We're sorry to hear that your AirFloss Ultra stopped working, especially after such a short amount of time. We completely understand why you would be disappointed. As a potential solution to this issue, we recommend cleaning the handle, nozzle and charger of your Airfloss. You can take a look at this FAQ page for detailed instructions on how to do this: [ https://philips.to/3vlHTaA ]. We hope this is helpful. If the issue persists or if you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care