Customer Ratings & Reviews
- Model:
- HX8332/13
- SKU:
- 5399103
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the AirFloss Ultra's ease of use and its effectiveness in cleaning teeth, leading to improved gum health. Many appreciate its compact size and reasonable price. However, some customers found the water pressure insufficient and desired more power. The product's cleaning ability and portability are frequently praised.
This summary was generated by AI based on customer reviews.
Defective appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed as the air floss stopped working after less than a month.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
Thank you for sharing your feedback with us. We're sorry to hear that your Airfloss has stopped working properly, and we'd like to check what can be done to fix this. Have you tried cleaning the vent? There is a small vent in the reservoir door opening to let air in as water is drawn out. If the vent is blocked, it will reduce and eventually stop the water flow. To clean the reservoir vent, follow the steps below: 1. Take a damp/moist paper tower or cotton swab 2. Wipe along the inside edge of the reservoir door opening, especially on the top area 3. Rinse well with cold tap water and ensure that there are no debris/dust left Ensure that there is no debris from the paper tower or cotton bud inside the reservoir area.. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Can’t stand it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air hurts my teeth and not as good as a regular, old fashioned Water-Pik!
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hiya, thanks for leaving your review behind here. We regret to hear that you are not having a comfortable experience with your AirFloss. We wanted to share some information with you that may be helpful. It is normal to experience some discomfort when starting a new oral care routine. This could be because you may not have been cleaning in certain areas that have not been reached before. This discomfort should disappear as your gum health improves. If however the pain does not stop within 3 to 4 weeks of regular use of AirFloss, we recommend you to consult your dentist. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Poor Design of Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water reservoir is too small and you have to continually press a button for a soft spray. Not efficient to clean you teeth.
No, I would not recommend this to a friendFine until it stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device worked well for me when it was working. It died after 60 days if use.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Techsta,
Thank you so much for leaving a review on here for us. We are happy to hear that you were enjoying the device at first, however it should not have given issues so soon in it's lifespan! We would like to look into this, as we think your product might be faulty.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Philips Sonicare Airfloss Ultra
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money!! Great product but stopped working after about 6 months.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there, thank you for writing us a review. We're very sorry to hear your AirFloss is not working correctly, and can imagine this is quite inconvenient for you. We would recommend charging the appliance for 24 hours while also trying other power outlets around your house. If you have any further questions, feel free to contact us on Facebook (@Philips) or Twitter (@PhilipsCare). We'll be happy to help.
Kind regards,
Philips Consumer Care
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hated this Philips Sonicare - AirFloss Ultra - Interdental cleaner. It is junk when you compare it to the Waterpik or even nothing.
No, I would not recommend this to a friendNope
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a few months after purchase.. avoid
No, I would not recommend this to a friendDevice is outright dangerous.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device can end up shooting a shoot shot of air and fluid into your eye if end isn’t on correct. Very loud and slow.
No, I would not recommend this to a friendReview by by
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the first one and it leaked I did exchange it for a second one and leaked too.
No, I would not recommend this to a friendGood until it’s not.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been two months and it worked great until it just completely stopped working.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Sarah,
thank you for leaving this review. We're sorry to hear that your AirFloss Ultra has stopped working, especially after such a short amount of time. We would like to look further into this for you, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Ran for two weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a good job while it last. Stop working after 2 weeks of use. No longer returnable :-(
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Horacio,
Thank you for leaving us a feedback about your Sonicare AirFloss Ultra. We are sorry to hear that it did not live up to the longevity we have designed it to have. We would like to closely inspect your device. So, if you may find the opportunity, please send us a private message on one of our official social media pages below, with the product details and your proof of purchase.
Please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this in September and in October it has already stopped working. Don't buy it.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for leaving us a feedback about your Sonicare AirFloss Ultra. We are sorry to hear that it did not live up to the longevity we have designed it to have. We would like to closely inspect your device. So, if you may find the opportunity, please send us a private message on one of our official social media pages below, with the product details and your proof of purchase.
Please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
No happy about this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product all plastic and also doesn’t really work properly I returned it
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 90 days. DO NOT PURCHASE!!! Best Buy service was poor as well...
No, I would not recommend this to a friendNot good at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy again, junk piece of sh&@ do not expend you money in this product
No, I would not recommend this to a friendHorrible battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for few weeks and the battery died. It was replaced by sonic anyway.
No, I would not recommend this to a friendNo good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not worth it Do not buy it Look for something similar
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
Thank you for taking the time to leave a review. We're sorry to hear that you're not pleased with your Airfloss. If you're facing any specific issues we could help solve, do not hesitate to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Like flossing with a garden hose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nozzle tip is very large ... fluid/air mix seems off ... not what I expected.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for writing us a feedback about your AirFloss Ultra. How unfortunate to hear that you are not a fan of the product. We highly recommend reading the user manual once again to learn about how you can maximize the use of the device.
Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Don’t buy this!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap...just got it a few weeks ago and it’s already broken
No, I would not recommend this to a friendWaste of $$
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would be easy, chargable, and hands free. I'll be buying a hydro floss.
No, I would not recommend this to a friend