Customer Ratings & Reviews
- Model:
- HX8332/13
- SKU:
- 5399103
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the AirFloss Ultra's ease of use and its effectiveness in cleaning teeth, leading to improved gum health. Many appreciate its compact size and reasonable price. However, some customers found the water pressure insufficient and desired more power. The product's cleaning ability and portability are frequently praised.
This summary was generated by AI based on customer reviews.
Does not clean well, I will have to return it.....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will I return the Sonicare as soon as I return from my vacation. Waterpik is better,
No, I would not recommend this to a friend0/10 not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product! I’m unsure why this was created tbh!
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Trev. Thank you for taking the time to write a review. Sorry to hear of your disappointment. Perhaps with some assistance we may be able to help you make the most out of your product. If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 day. Charger will not share the main piece .
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Chris, thank you for taking the time to leave this review. We're sorry to hear that your AirFloss Ultra stopped working after only one day. This certainly isn't supposed to happen. We would be more than happy to look further into this for you, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Horrible product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a bad product! I am Very unhappy with this! Don’t waste your money
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Jelly,
Thank you for sharing your thoughts with us. It is unfortunate to hear you are not satisfied by your AirFloss Ultra. We’d be happy to check what can be done to change this.
If you need assistance or have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Leaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first version was great but this one leaks. Needs improvement
No, I would not recommend this to a friendTERRIBLE !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely useless. Couldn't return product fast enough!
No, I would not recommend this to a friendTerrible!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in 2 months!! Im stuck with a non working device...
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for taking the time to share your experience with us. We regret hearing that you are having troubles with your new AirFloss Ultra. It is surely inconvenient that your device stopped working after only two months. We’d like to set this straight for you and, to do so, we'd need some more details about the issue you are experiencing.
If you would like to receive our assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Did not last long
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Stopped working about 7-8 months of use....
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Elsa,
We are sorry to hear that the product about that.
Usually, it does last for a long period of time. So we'd like to find out what happened.
Do not hesitate to get in touch at any time via social media (Facebook and Twitter) or the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards,
Philips Consumer Care
It didn’t work. One little puff at a time.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and got the water flosser which is the better choice.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Hh25,
Thank you for sharing your thoughts on this device here, and we're very sorry to hear about your experience with our AirFloss Ultra. It's unfortunate to hear that you haven't been all that impressed with this device, and that this led you to return it. If you wish to discuss this further with us, please don't hesitate to get in touch with us to speak with a Consumer Care Representative.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Return policy is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less then 30day it don't work an I cant return it wow
No, I would not recommend this to a friendWhat a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Too small of a reservoir. Just such a waste.
No, I would not recommend this to a friendStopped working after a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after a month. Very disappointed
No, I would not recommend this to a friendReturn!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sprayed water everywhere.... created a mess! Return!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for 2 weeks very disappointed not happy
No, I would not recommend this to a friendPoor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.End piece would not stay on. Spray and pulsation caused it to shoot off.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Airfloss comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hated this flosser. It is junk. Don't buy it. The pulse nature of it suuuuuuuuucks.
No, I would not recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy waterpik, this is a waste of money and technology.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thanks for leaving you're review behind here. We're sorry to hear that you're not happy with your AirFloss. We'd very much like to know more about the issue you're facing so we can see how we can help out. It'd be great if you could reach out to us so we can investigate further. We’re available 24/7 on social media via Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute pile of junk that worked for a week and broke.
No, I would not recommend this to a frienddied after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed it just stopped charging after 3 months
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Domo,
We appreciate that you took the time to write us a review about your Sonicare AirFloss. We are sorry to hear that it seems to be having charging issues at the moment. It is recommended that you try a different socket when charging your device, or use the travel case charger, and see if that would make a difference. Another thing that you may opt to do is to leave it fully charging for 24 hours, and check if it would work after that.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Bad Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the first month the product stop working, I will be returning it to the store.
No, I would not recommend this to a friend