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Customer Ratings & Reviews

Your price for this item is $487.99
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Customer reviews

Rating 4.3 out of 5 stars with 242 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers find value in the navigation, Apple CarPlay, sound quality, backup camera, GPS, ease of use, installation, price, and overall features of the product. They appreciate the hands-free experience, easy programming, and great sound. The backup camera is also a popular feature. However, some customers have mentioned that the radio does not work as well as the factory radio.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 242 reviews
  • Rated 1 out of 5 stars

    2 moths to get this installed!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this system to be installed on my wife Kia Sedona on November 28th. When I bought it, according to Best Buy web page, i had to buy some additional parts to get it installed at my car. My initial appointment was for December 7th. When I went to the best but car installation bay, the technician told me that it can't be installed because the parts listed online where wrong, so I have to return them and buy new ones (that cost almost double of the original ones). They don't have them on store so we have to order them and wait. We did so and rescheduled for Dec 28th. One day before (27th) i got an email that the part was delayed and i have to wait...so I called car services and they told me that i have to reschedule the installation when i get the part. I got an email today that the part is ready to pickup (Jan 10th). So i called again and they told me that the earliest schedule spot is January 29th!!!!. So A Christmas gift for my wife will take 2 months to be installed...my mistake for not going to a reliable car audio shop...i can't review the system because is sitting on my desk for a month... but I can review Best buy installation service... HORRIBLE!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pioneer Receiver

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this is a very nice product. Has some phone syncing issues.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good radio just got a lemon

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this radio for a year and I finally had to bring it back but it was great just a lot of problems

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unknowledgeable staff 3 trips 16 hrs to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff sold me 1 harness and after 8 hrs of install, On Star did not work. Ordered another harness. 6 more hrs of installation. On Star works but volume is so low you can not hear call. Had to go back a 3rd time to get usb and audio aux installed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Still not working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to work with, still cuts out after new cabals installed. Sorry I bought it. Installers tried their best, no problem with them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The buttons are too small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons are too small. I would prefer larger buttons.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 1 out of 5 stars

    I love my new Pioneer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that I can listen to my cell phone on my Pioneer. It has so many extras - GPS, cassettes, radio and many more items still to discover. What a great plus from my expectations!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The back up camera feature would not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My backup camera was factory installed and it would not work with this radio, however it worked fine with a Kennwood nav/radio unit

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    disappointed

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its worked great for 11 months and just gave out I hardly drive I'm disappointed

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to configure with my car.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system, but bad recommendation for my car. It's all good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Camera not clear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera installed too high up. When backing up I am not seeing the ground.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know yet because is not even install yet and you’re shop still close , I’m having Hard time contact the store they are not answering my calls it’s very crazy look like nobody’s working there we’re I bought my item . Everyday I call but nobody answered!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't buy. save your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and the sirrus radio upgrade with Euro antenna adapter. Within the first week the GPS stopped working. Then I tried to get some radio stations and I get one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor radio reception.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have returned to the store ostinsibly to have the problem solved to no avail, I am still waiting to hear about the recommended "antenna booster," to no avail. The factory radio worked considerably better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sterio and backup camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the sterio and everything needed to install but still waiting for installation so kind of had to really review. Not happy waiting nearly a month now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Radio sometimes connects to phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My radio does not always connect to with Bluetooth in the pandora app. Very frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not get camera installed or reach anyone at the Fox Point Store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one would not work in my car. I did not buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use, Navigation

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Stereo unit. Easy to use, great with Apple Play and even Waze when plugged in to the car

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ive had better stereos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    before i begin , I had my share of pioneer stereos. From the NEX series ive purchased the 4100, 5100 8100 NEX models I now own the 5201 and i must say its not as good as my old ones. Every other model was able to read MP4 video. This 5201nex model lacks video formats, The constant does not seem to save my memory so everytime i turn on the vehicle, It goes back to factory settings . I would not waste my money on this particular model, The 8100 does alot more and its about the same price. And not to mention its a 7inch screen not a 6.2 . A reason why i was not able to install it on my vehicle was the size . But if you want a pioneer NEX that does it all weather its android or apple play with every codex in it. The 8100NEX would be your best option

    No, I would not recommend this to a friend