Customer Ratings & Reviews

boy if you love touching a screen ya can't beat it

Great value. All the features for a reasonable price.

I was sold this radio and the additional parts for my 2016 VW Beetle Dune Edition with a Fender stereo system at the Plymouth Meeting Store. When I arrived at the Willow Grove location for my installation appointment after driving 30 minutes, that was scheduled for about a month later, I was told by the tech that it was the incorrect radio and I would need to pick out a new one for it to work correctly. I wasted my time, both the month waiting for the installation and my morning, because I was put on the spot about a different unit because the team at the Plymouth Meeting Store could not correctly determine if this radio was the correct one for my vehicle. If you do not have an installation bay at a store and do not have employees trained in auto electronics, then you should not be selling those items at the location. I still have a broken radio because I was not about to be pushed into an item without having the time to read reviews and make an informed decision. I would like to know what Best Buy is going to do to make this up to me and keep me as a customer. I will not be going to your store again. DO NOT BUY CAR AUDIO FROM HERE!!!

Don't get this system if you have jbl. It sounded awful compared to my standard sound system. The system skipped so bad with Bluetooth and usb cable that I had to return it. Best Buy was accommodating with the return but keep in mind if you use the free installation and then need a return you get the charged the cost of installation even though the unit was defective.

It stopped working a little over a month after purchasing. For the price it shouldn't have happened. I had to send it to the manufacturer. Got it for a trip and now i wont have it in time.id rather by from china. Wont trust best buy again.

The product is great. The installers were great. That being said, every time I do business with you guys I have to find someone to help me and it's always a task. I have to work to buy something from you. It shouldn't be that way. Your sales staff are awful. I don't know if I will deal with it next time.

Stopped working on latest iOS. Will update review when company actually releases update firmware.

Radio went out March 9th 2026, it was put in by best buy January 8th 2025. So not very happy with this radio.

When I purchased this unit, it had a free installation option, however, the associate who assisted me only sold me the parts I would need (and not all of them) to install it myself.

Sorry, this product gets only 1 or 2 AM stations and the FM stations maybe 3 or 4 at most. Very disappointed.

Manager is awful. I called corporate. He is unprofessional and rude at best

Was mostly not happy because I bought this radio open box and it said it was in excellent condition but it was not. Even the box was severely banged up.

Have already taken it back once for the GPS Antenna not staying connected and the Apple Car Play Disconnects Happened again today on a Phone Call , Screen Disappears Not too Happy at the Moment

Ive had this radio installed for a little over a month and the apple carplay doesn't work anymore. It connects to the phone but no sound and no calls through the radio. Using fm it has sound, just the carplay is messed up.

The pioneer deck is very slow to respond. When I scroll through the menu, it jelly scrolls. There is lots of hesitation on switching to the next channel.

Well I’m having a bit of trouble it’s intermittent it turns on and off while truck is running

The installation was very poor and have a lot of problems

Nice product, great sound and appearance. Easy to adjust and personalize. Loving it so far !

Best wireless Apple CarPlay touchscreen stereo for the money!

I moved from Wisconsin not long ago and my dealer told me my car had maps/carplay which it did not. This fixed it right away!