Customer Ratings & Reviews

Terrible customer service. The kid in the Car audio installation department is rude and dose poor quality of work. Showed up for my scheduled appointment and was told he wasn’t going to install all the equipment I purchased. Had to get the manager out there to correct that issue. The job was scheduled for three hours and it took six. On arrival to pick up the truck I pointed out to the service tech that the stereo they installed in my dash was crooked. His reply was that he didn’t realize it because the poor lighting in their shop. Said I would have to schedule another appointment for them to straighten it out. Won’t be back !!

The unit doesn't shut down by itself and I already had to buy a new battery for my 2014 Nissan Rogue and lost the multiple camera views... only has the back-up camera.

Worth stereo I bought this one Nov 2020 . But because of Covid didn’t received my wire harness til Feb 2021 . Had this stereo installed The volume was low . They removes the stereo I took it back to Best Buy . They sent it out for repair when unit got back . They said nothing was wrong with it all they did was factory reset and updated . Took it back to get installed once again . now there was sound coming out of one speaker only. I called pioneer they said now send it to them to be look at . What upsetting is I’m losing all my money on insulation fees For a bad stereo . They should exchange it instead . Here we are 4 months and still can’t use my stereo .

Not happy with this radio especially for the cost. Not the radios fauly but have gotten twice from bestbuy and had issues both times. Ordered it from my audio shop after the second time and the new one working perfect

Since install was nothing but problems. Draining my battery. Bad connections.

After having Best Buy install this Pioneer unit my parking sensors no longer work . Wished they would have let me know that before . I would have purchased something else . Very disappointed.

Not as expected, frequently disconnects from phone and restarts. Also it doesn't suit well for my car, needs to replace the original dash and replace it with some plastic which gives nasty look. Not recommended

Was told I could use Apple CarPlay wirelessly, which you CAN’T. When asked sales representative, once again said it was capable of doing so. STILL NOT ABLE TO DO SO.

DO NOT BUY PIONEER! I figured the bad reviews were from people that just like to complain, not true. Like other reviews you may come across here, this unit stopped working after a month of use. Problem is unit will not turn on in the morning in cold temperatures (35-45deg.F). I called Pioneer repair line and was told to warm up my car in the morning before driving to solve issue. Waste of $500.

DOES NOT COME WITH A MICROPHONE Read the very fine print. The unit does not come with a microphone, it relies on an external microphone that you have to BUY SEPARATELY. Getting someone from BestBuy to help make sure you are buying all the right things is IMPOSSIBLE, by the way. In person, no one wants to help you past pointing out the aisle you need. And the chat is only good for copying and pasting the item description on the website. Ugh. Now I have to pay to have the thing removed again so I can have this separate microphone installed.

Damaged in shipping, replacement was a Sony in the pioneer box, no discount or anything provided on the 3rd attempt let's see if it ends up correct...

Awesome radio, Best Buy installation got it all working. I got it used good quality, microphone and remote parts were missing from the box.

Screen is not good. Looks grainy and oily (like you smeared something greasy on it). The display cons are most apparent on bright screens which are not demoed in-store.

I Purchased this on July 24, it was supposed to be installed on August 16. Went to the store to have it installed and found out that they were closed. No notification no nothing. I didn’t call corporate to find out what was going on and they told me that maybe next time I should call the store prior to going in for my install. The store is still closed. I have been rescheduled an appointment for September 5 if the store is open again. They are not compensating me for my time lost a product usage. Their compensation was to make me a new appointment.

Received this unit from Best Buy and it is too small to fit in my 2013 Tahoe. It may work with mounting brackets and a filler panel, but not straight out of the box.

still trying to figure it out but worse of all was waiting over a month to get it installed after I had to go online to buy my own parts they were the wrong ones but the auto tech recommended them

this pioneer 2550-NEX is having a bad review it, has many issues, look elsewhere

This is the worst stereo tuner ive ever purchased ,it wont even capture a radio station 15 miles away totally pathetic, total piece of junk ,long long way from when pioneer had a super tuner and had pride in workmanship ,it also takes forever to boot up, wrong labeling on wiring harness caused installation to miss 14 day return policy, stuck with a 400.00 junk stereo , ill never buy anything from Best Buy ever again, ill buy from a vendor who accepts returns at least up to 30 days after purchase

Great when it works. Unit turns off randomly. Apple car play works intermittently. I’ve changed out the cable for a new Apple cable, same issues. Paid another shop to look at it and they said that the head unit was bad, i contacted Best Buy and they looked at it and changed the module, they said the head unit was fine... still hasn’t worked and Best Buy has stopped returning my calls. This is bs due to having the radio for 1.5 years and out of manufacturers warranty.

My experience with Best Buy never started on the right foot. I payed to have a part shipped so I could keep an installation date. The day of the install was told that a part wasn’t ordered and need to postpone another week. The tech install the radio and is equipped with back up camera that never worked. I’m scheduled for a third time to have him fix the camera issue. I will never use Best Buy’s again!!