Customer Ratings & Reviews
- Model:
- DMH-1770NEX
- SKU:
- 10155135
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
DONT BUY CAR STEREO FROM BEST BUY!! JOKE!! Fail!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The “free installation” is a HUGE joke!! Don’t fall for it!! Yes the install is free… but not the entire install! The stereo you buy most likely in newer cars has steering wheel controls etc.. about 6 connections are needed.. well they charge you for them and charge you to install them. My service would’ve been more than the radio itself!!! The guy in the radio install garage was a huge jerk!!! Save your money!! Go somewhere else! Trust me!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this service. We deeply care about the performance of our products and I would like to further review your situation. If you have concerns with the installation, you can get in touch with the retailer where the installation was made.
Dina | Pioneer Customer Support
Stuck in endless start screen/white screen.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Common issue as others, either a white screen or endless reboot cycle. I've had my radio for about 6 months. Will be going with Kenwood instead. Was a decent radio when it worked, but I wouldn't take my chances. There is also this scary/loud popping noise when the radio decides to freeze that happens about every 20 seconds. Feel like it's sending a max volume signal to my amp.
No, I would not recommend this to a friendDo not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as other 1 star reviews have stated, this radio dies after a few months. I now get a white screen on most days when I turn my car on. It’s very disappointing because I haven’t had it for a year yet, and I already need to replace it. Please save yourself the headache and buy something else.
No, I would not recommend this to a friendpoor quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth fails after 2 months. keeps dropping Bluetooth connections. works great if you never move the vehicle or never turn on the heat. Android auto will not allow phone calls through direct plug. Bluetooth does not work consistently
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
WHITE SCREEN OF DEATH
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this stereo end of January 2022 and by June 2022 I started getting the white screen of death, randomly freeze up, shut off & on, then went to the start up screen & now back to the white screen w/lines in it. Pioneer definitely needs to have a recall on this as Best Buy will do absolutely NOTHING!!!!
No, I would not recommend this to a friendBad design. Do not buy.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have a manufacturing defect. DO NOT BUY. A internal solder fails as early as 1 month into operation.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Mirror link does not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mirror link does not work . Everything else works fine but I bought this for the mirror link and it does not work
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello there,
Thank you for writing a review about our 6.8" Bluetooth Android Auto Apple CarPlay SiriusXM Ready. We know how annoying is when the mirror link is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Pioneer Support
Louise
https://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact+Us
Underwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, it’s terrible. It’s way too dark and the lack of ease to use is an inconvenience.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Anon,
Thank you for writing a review about our Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver - Black. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance, at 1 (888) 287-7658 Daily 8am - 9pm CT.
Pioneer Support
Molina
www.usca.pioneer-tv.com/support
Don't use Best Buy for a new radio.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Please don't use Best Buy to upgrade your radio. The Geek squad was fine. But the process to order and hope to get all the right stuff is terrible. Stick with a local shop for a new radio.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Please contact Best Buy at 888-287-7658. They will try to assist you with the problem.
Not impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back up camera display is very dark . Even if you put in the maximum brightness you still cannot see the outside especially in night and broad day light
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are having an issue with the camera image on the DMH-1770NEX.
We have not had any other complaints on the camera image.
Maybe the orange/white wire is getting a false signal, causing it to think it is nighttime and dimming the display.
Are you using a factory camera? Maybe their video is not compatible with aftermarket stereos. Try connecting another RCA signal to the camera input. See if the image is still dark.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide further troubleshooting assistance.
Doesn't fit my car
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So best buy's website states this would fit my equinox 2012..but according to pioneer's website and Crutchfield, it will not fit. Going to have to return it for one that will fit. So thanks best buy, for giving false info on your website
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .It would depend on your factory display. If you have a color screen, the radio will not work.
If you have a monochrome display, it should work.
Please work with the Geek Squad, they will verify your vehicle information and ensure the fit, along with any adapters you may need.
Broken and Warranty will not respond
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item. Broken after 13 months. Pioneer has not responded, I am having the same issues as many other reviews, this should obviously be a recall issue. Screen in white with colored lines and no sound. A pioneer stereo system should last more than 13months.
No, I would not recommend this to a friendReally bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installation, I would be driving down the street using CarPlay and the unit would crash and restart over and over. I spent a lot of time with customer service and they couldn’t fix it so I returned it for a refund.
No, I would not recommend this to a friendStarted malfunctioning after a year and a half
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this unit for a year and a half and it doesn't connect automatically to the Bluetooth anymore and doesn't function properly. Don't buy.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We sincerely apologize for the inconvenience you've experienced with our product. It's disheartening to hear about your connectivity issues with the Bluetooth feature after owning the unit for a year and a half. We strive to ensure seamless functionality and reliability in all our products, and it's clear that we've fallen short of your expectations in this instance. Your feedback is invaluable to us, and we'll make every effort to address these issues promptly to ensure a better experience for you and our future customers. If you're willing, please reach out to our customer support team so we can assist you further and work towards resolving these issues. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
Would not buy again
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 8 months, then started glitching out, white screen multiple lines. Had to send back for warranty repair which was $40 for shipping. Ended up buying an ATOTO, while I got the run around from Pioneer on the warranty. Much happier with new unit more functionality.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JimBob!
Thank you for taking the time to review our Pioneer - 6.8" Android Auto and Apple Car Play Bluetooth Multimedia Receiver - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1(888) 287-7658 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Not that good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 4 months and has not given up on me. This stereo has a permanent problem where it reboots and stays on the start up screen. I’m so disappointed and not satisfied with this model considering how expensive it was. I’d stay away from it.
No, I would not recommend this to a friendGarbage!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS!! Things were great for almost a year then it randomly gave out . don’t waste your money on this buy something else !!!
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Installers Great customer service support no
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting 2 months for a install I get there and my install date wasn’t set up but the guy was nice and took me anyway. Now the problem I have is that the radio doesn’t cut on like it’s supposed to and now I have a appointment to correct that. The installer was great
I would recommend this to a friendAwful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working about 10 months into its usage after install by Geek Squad. Incredibly finicky bootup cycle that often stalls or gets stuck in a loop. Item is bricked for me and it is 1.5 years old.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend the stereo because after your owning it, it turns off and on and it doesn’t work it was designed during Covid with cheap parts
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX. Please contact our Product Support at 1-800-421-1404, select option 1. You can also email us at www.pioneerelectronics.com/contactus. They will discuss available options.