Customer Ratings & Reviews
- Model:
- DMH-1770NEX
- SKU:
- 10155135
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Would not buy again
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 8 months, then started glitching out, white screen multiple lines. Had to send back for warranty repair which was $40 for shipping. Ended up buying an ATOTO, while I got the run around from Pioneer on the warranty. Much happier with new unit more functionality.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JimBob!
Thank you for taking the time to review our Pioneer - 6.8" Android Auto and Apple Car Play Bluetooth Multimedia Receiver - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1(888) 287-7658 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Started malfunctioning after a year and a half
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this unit for a year and a half and it doesn't connect automatically to the Bluetooth anymore and doesn't function properly. Don't buy.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We sincerely apologize for the inconvenience you've experienced with our product. It's disheartening to hear about your connectivity issues with the Bluetooth feature after owning the unit for a year and a half. We strive to ensure seamless functionality and reliability in all our products, and it's clear that we've fallen short of your expectations in this instance. Your feedback is invaluable to us, and we'll make every effort to address these issues promptly to ensure a better experience for you and our future customers. If you're willing, please reach out to our customer support team so we can assist you further and work towards resolving these issues. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
Not that good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 4 months and has not given up on me. This stereo has a permanent problem where it reboots and stays on the start up screen. I’m so disappointed and not satisfied with this model considering how expensive it was. I’d stay away from it.
No, I would not recommend this to a friendInstallers Great customer service support no
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting 2 months for a install I get there and my install date wasn’t set up but the guy was nice and took me anyway. Now the problem I have is that the radio doesn’t cut on like it’s supposed to and now I have a appointment to correct that. The installer was great
I would recommend this to a friendGarbage!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS!! Things were great for almost a year then it randomly gave out . don’t waste your money on this buy something else !!!
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Awful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working about 10 months into its usage after install by Geek Squad. Incredibly finicky bootup cycle that often stalls or gets stuck in a loop. Item is bricked for me and it is 1.5 years old.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend the stereo because after your owning it, it turns off and on and it doesn’t work it was designed during Covid with cheap parts
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX. Please contact our Product Support at 1-800-421-1404, select option 1. You can also email us at www.pioneerelectronics.com/contactus. They will discuss available options.
Don’t buy Pioneer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item. Stopped working after 10 months. Pioneer will make you send it back for repair but will not pay for installation, shipping, dealer fees etc… not worth it. Look elsewhere.
No, I would not recommend this to a friendPoor quality audio
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason this open box had a bad quality audio
I would recommend this to a friendCar system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied what I was promised was not delivered and the installing tech said he would call me back and never did
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for the inconvenience and disappointment you experienced with your recent purchase. It's truly disheartening to hear that what was promised did not align with what was delivered, and we understand how frustrating it must have been to not receive the callback from the installing technician as promised. Your satisfaction is our top priority, and we want to make things right for you. Please reach out to our customer service team at your earliest convenience so we can address this issue promptly and ensure that you receive the level of service and support you rightfully deserve. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
Not what I was told I could have.......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Pioneer with the expectation that I could still use my Ipod to play my selections. I paid for the USB hook-up and the other plug - either of which I expected would work. Neither do. I need to go back and have this resolved.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello There,
Thank you very much for taking the time to review our Pioneer - 6.8" Android Auto and Apple Car Play Bluetooth Multimedia Receiver - Black. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Terrible Customer Service and Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, pioneer customer service is useless. I've had this unit for 4 months and after 2 months the screen started glitching out. Pioneer does not cover shipping back for warranty and then charges you for repairs.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello jrich. Thank you for leaving a review on this Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver. We deeply apologize for not able to get your issue resolve. Please know that if you're still under warranty, you will not have to pay for repair service. Kindly contact us to clear this issue with you.
Mary II Pioneer Customer Support
Defective unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was defective. It would power on, but would not move past the start menu had to return it.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you had a problem with your DMH-1770NEX.
Let us know if you have any issues with the replacement unit.
DMH-1770NEX
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product went bad in 9 months. Screen turns white with colored lines, it cuts out while playing, facorty resets your settings whenever it does decide to work. All around bad product do not recommend.
No, I would not recommend this to a friendStopped working after an year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped worked after an year. I was just out of warranty :( . Initially screen rebooted itself and then went completely blank. I tried updating the firmware but no luck.
No, I would not recommend this to a friendDon’t buy this one
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke after a year and half. Just like it did for everyone else. Don’t buy this brand.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
Good price bad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This deck was afordable but screen resolution is trash. Menu settings are limited and would be worth it if it was priced at 100 bucks. But regreting this purchase.
No, I would not recommend this to a friendAudio system stop working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the audio system install two days ago. And after running a few errands today,get back in the car and system didn't come on???
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Unhappy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived to have the stereo installed and was told they closed the installation department. someone should have contacted me and scheduled the appointment with the closest center instead of wasting my time.
No, I would not recommend this to a friendDon't do it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out after 16 months. After reading forums it's very common with this model post covid. Buy something else and save yourself money and time.
No, I would not recommend this to a friend