Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $239.99
The comparable value price is $299.99

Customer reviews

Rating 3.9 out of 5 stars with 863 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

74%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 863 reviews
  • Rated 1 out of 5 stars

    I thought Pioneer was the best but…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the radio on Christmas day 2021. I was so happy with it for 13 months. Then it started having a white screen with vertical lines about half the time. Will not do anything during this time. Eventually it will start to work again but only momentarily. I called Pioneer and it was out of warranty. They said this is a known issue with the radio model and they will repair it for $100. I looked online and there is a massive amount of the same radios with the same issue. In my opinion they should make it right if it is their fault. When I buy a Pioneer I expect it to last 13 years not 13 months. This is not the same Pioneer brand that I grew up having. I do not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well very intuitive refreshes the look of the interior

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Less than a week!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, i got this installed less than a week ago and it already stopped working. I have a Nissan versa 2015 and the radio was working perfectly until today when i turned it on and then it turned off and never turned back on. Im so sad and heartbroken that i might have to replace it because i really like this radio!

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      I am sorry to hear you are having a problem with your DMH-1770NEX. Since you just got it, see if the local store can replace it. If not, contact our Product Support at 1-800-421-1404, select option 1.
      They will provide you with warranty options. PUSATechAnswers

  • Rated 3 out of 5 stars

    2017 Subaru STI

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will this fit on my current radio wilre har harness? Indonlove the radio reviews. Thanks guys

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does this come with a xm antenna?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does this come with antenna? Or do i have to buy one?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment ever made. Many amenities provided.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband purchased this and he said “Great sound”

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 1 out of 5 stars

    Poor online support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item needed a special part for my 2017 rav4. Even though I went through the Best Buy representative who I went through procured all the parts needed I think that if the parts procured better fit my vehicle needs I would have been much happier with this product. I’m keeping it but am not happy with the experience of ordering online. I would not recommend to anyone else due to the poor process in place. I would be willing to change my mind but I think the people in the automotive department and the online representives need to communicate better.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Jordan,

      Thanks for taking the time and effort to leave a review. I am really sorry to read about your experience. I know that was very dissatisfying. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.

      Pioneer Support,
      Renee
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    Not compatible with iPhone 16.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine with iPhone 14. Easy to install the Pioneer reverse camera with this system. Can’t get CarPlay to work with iPhone 16 using the USB-C cable. Updated the firmware and still no help.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are not happy with the DMH-1770NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      You can also email us at https://usa.pioneer/pages/contact.
      They will provide troubleshooting assistance. PUSATechAnswers

  • Rated 5 out of 5 stars

    Solid touch screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit wish the screen was larger but probably a perfect for for my old super duty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovinlife

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job with the installation and explanation on the new radio. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great radio and phone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the radio easy to use. I have not had any complaints on the phone .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great until it stopped working. It’s frozen white screen with lines. I contacted Pioneer and they said it’s common but won’t fix because it’s just over 2 years.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      I am sorry to hear you are having a problem obtaining warranty on your DMH-1770NEX.
      While we want to offer unlimited warranty, 2 years from the date of purchase is the most we can extend on this product. PUSATechAnswers

  • Rated 5 out of 5 stars

    Decent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent radio ...would be better if came with xm tuner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New radio for a 1998 Mustang

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice display. Good settings control. Intuitive interface.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 1 year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this radio for my dads older car and he loved it but the screen went black and the radio produces no sound after just over a year with it. The best buy in East Lansing won’t fix it and his only option is to have the old radio reinstalled. DO NOT BUY THIS RADIO.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are not happy with the DMH-1770NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will discuss available warranty options. PUSATechAnswers

  • Rated 1 out of 5 stars

    Sad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It tells you it is compatible with your Jeep . No one said you would not be able to use your subwoofer & rear speakers. I got in my car started looking around . Could not get sound in rear. Went back in ask the tech, why ? Oh if I spend another $100.00 upgrade it will work!

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne BBY-ExBrand_Best_Buy_Pioneer

    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time.
      I am sorry they did not explain ahead of time.
      To retain the factory system on newer vehicles usually requires special adapter kits. The cost will vary by the vehicle. PUSATechAnswers

  • Rated 2 out of 5 stars

    Will ask for replacement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like back up camera line, which isn’t my expectation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The radio worked great for 2 months. Now it works when it feels like it. More often then not I get a white screen and a radio that is unresponsive. I have tried the reset button on the front. I’ve tried a factory reset. I have tried unplugging it directly. Nothing changes. Super disappointed in this pioneer head unit.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Chuck,

      We're sorry for disappointing you with this product. Please know that we are working to improve its quality and your feedback is helpful.

      Pioneer
      Lea
      www.usca.pioneer-tv.com BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    DO NOT BUY, AND HAVE BEST BUY INSTALL!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ZERO rating. Installation service is an ABSOLUTE JOKE!!!!!!!! Purchased in Nov2022, Install sked in Dec2022 got moved to Jan2023. Showed up today only to be told to be sked for Feb!

    No, I would not recommend this to a friend