Customer Ratings & Reviews
- Model:
- DMH-1770NEX
- SKU:
- 10918115
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Known Defects - Do Not Purchase This Model
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please be aware that this Pioneer model has known defects, including: constant rebooting, the unit being unresponsive/frozen, and a fully white screen. Best Buy AutoTech team did try to resolve via a firmware update, but the issues persisted. After being redirected to Pioneer support, the only option for assistance was to pay to send the unit to California for a potential repair. Save your money by purchasing a different unit.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 6.8" Android Auto and Apple Car Play Bluetooth Multimedia Receiver. I understand you have an issues with the constant rebooting, being unresponsive/frozen, and a fully white screen. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Pioneer Support
Irene
https://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact+Us
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good Not good Not good Not good Not good Not good
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Pioneer bad customer support.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this in my car for less then 5 months and it's not been working correctly for at least 2 months. I've called pioneer and their answer is to take the unit out and send it off to California for "repairs". Not Best Buys fault, but I'll never buy another pioneer product again.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are having a problem with your DMH-1770NEX.
If the unit requires service, please ship the unit to the address below.
Include a letter with your full contact information and details of the problem. Also include a copy of the purchase receipt.
PIONEER FACTORY SERVICE - WEST
11814 WESTERN AVE
STANTON, CA 90680
PH: 310-952-3090
(Ship in only-No carry in)
Staticky bad sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My truck stereo sounds worse than it did with the factory head unit. I had the head unit installed in February and I noticed that the audio didn’t sound right. I messed with the settings on the stereo and made it sound a little better. I figured it was my factory speakers so I ordered new pioneer speakers and installed them. This didn’t fix it either. I don’t know whether it is the head unit or the install. Not very pleased.
No, I would not recommend this to a friendStereo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine doesn't function properly. Glitches a lot and I don't know why
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jhonny,
Thanks for taking the time and effort to leave a review. I am really sorry to read about your experience. I know that was very dissatisfying. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Brand response from Pioneer Electronics Team
Posted .I am sorry to hear you are having a problem with your DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
DONT BUY CAR STEREO FROM BEST BUY!! JOKE!! Fail!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The “free installation” is a HUGE joke!! Don’t fall for it!! Yes the install is free… but not the entire install! The stereo you buy most likely in newer cars has steering wheel controls etc.. about 6 connections are needed.. well they charge you for them and charge you to install them. My service would’ve been more than the radio itself!!! The guy in the radio install garage was a huge jerk!!! Save your money!! Go somewhere else! Trust me!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this service. We deeply care about the performance of our products and I would like to further review your situation. If you have concerns with the installation, you can get in touch with the retailer where the installation was made.
Dina | Pioneer Customer Support
Don’t buy.. complete overpriced trash.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 full months and the screen has gone black.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi SVS10, thank you for reaching out. I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Not great sound ... 14 months and it's now dead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio installation was a pain. The radio sounded great in the mid to high range, but was unable to properly use the factory subwoofer in the car. The vehicle had an existing Pioneer system from GM with 10" subwoofer. The bass was extremely lacking and sounded like crud. Fast forward 14 months and here comes the white screen of death.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Michael,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Pioneer Support,
Renee
Stuck in endless start screen/white screen.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Common issue as others, either a white screen or endless reboot cycle. I've had my radio for about 6 months. Will be going with Kenwood instead. Was a decent radio when it worked, but I wouldn't take my chances. There is also this scary/loud popping noise when the radio decides to freeze that happens about every 20 seconds. Feel like it's sending a max volume signal to my amp.
No, I would not recommend this to a friendPioneer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash I’ve had this radio for one year now it’s not operating and I can’t seem to get any help
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at https://usa.pioneer/pages/contact.
They will provide troubleshooting assistance.
WHITE SCREEN OF DEATH
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this stereo end of January 2022 and by June 2022 I started getting the white screen of death, randomly freeze up, shut off & on, then went to the start up screen & now back to the white screen w/lines in it. Pioneer definitely needs to have a recall on this as Best Buy will do absolutely NOTHING!!!!
No, I would not recommend this to a friendHorrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good stop working within 2 weeks horrible item a waste of money
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
radio not worth money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good radio, no instructions, no help. told follow proms - there are NONE!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Harry,
Please check
Installation Guide - https://files.bbystatic.com/idEg4ZuxOH2e2EZrp0%2F9iA%3D%3D/Installation%2BManual.
Quick Start Guide - https://files.bbystatic.com/Xm5oNLH52FTJ0cYkpSVGxA%3D%3D/Quick%2BStart%2BGuide
User Manual - https://files.bbystatic.com/KGPUzthKQtGxOgQCMkNz4Q%3D%3D/User%2BManual
Pioneer Support
Louise
https://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact+Us
Underwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, it’s terrible. It’s way too dark and the lack of ease to use is an inconvenience.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Anon,
Thank you for writing a review about our Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver - Black. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance, at 1 (888) 287-7658 Daily 8am - 9pm CT.
Pioneer Support
Molina
www.usca.pioneer-tv.com/support
Bad design. Do not buy.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have a manufacturing defect. DO NOT BUY. A internal solder fails as early as 1 month into operation.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Don't use Best Buy for a new radio.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Please don't use Best Buy to upgrade your radio. The Geek squad was fine. But the process to order and hope to get all the right stuff is terrible. Stick with a local shop for a new radio.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Please contact Best Buy at 888-287-7658. They will try to assist you with the problem.
Doesn't fit my car
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So best buy's website states this would fit my equinox 2012..but according to pioneer's website and Crutchfield, it will not fit. Going to have to return it for one that will fit. So thanks best buy, for giving false info on your website
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .It would depend on your factory display. If you have a color screen, the radio will not work.
If you have a monochrome display, it should work.
Please work with the Geek Squad, they will verify your vehicle information and ensure the fit, along with any adapters you may need.
Not impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back up camera display is very dark . Even if you put in the maximum brightness you still cannot see the outside especially in night and broad day light
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are having an issue with the camera image on the DMH-1770NEX.
We have not had any other complaints on the camera image.
Maybe the orange/white wire is getting a false signal, causing it to think it is nighttime and dimming the display.
Are you using a factory camera? Maybe their video is not compatible with aftermarket stereos. Try connecting another RCA signal to the camera input. See if the image is still dark.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide further troubleshooting assistance.
Really bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installation, I would be driving down the street using CarPlay and the unit would crash and restart over and over. I spent a lot of time with customer service and they couldn’t fix it so I returned it for a refund.
No, I would not recommend this to a friendWould not buy again
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 8 months, then started glitching out, white screen multiple lines. Had to send back for warranty repair which was $40 for shipping. Ended up buying an ATOTO, while I got the run around from Pioneer on the warranty. Much happier with new unit more functionality.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JimBob!
Thank you for taking the time to review our Pioneer - 6.8" Android Auto and Apple Car Play Bluetooth Multimedia Receiver - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1(888) 287-7658 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com