Customer Ratings & Reviews

Great when it works. Unit turns off randomly. Apple car play works intermittently. I’ve changed out the cable for a new Apple cable, same issues. Paid another shop to look at it and they said that the head unit was bad, i contacted Best Buy and they looked at it and changed the module, they said the head unit was fine... still hasn’t worked and Best Buy has stopped returning my calls. This is bs due to having the radio for 1.5 years and out of manufacturers warranty.

My experience with Best Buy never started on the right foot. I payed to have a part shipped so I could keep an installation date. The day of the install was told that a part wasn’t ordered and need to postpone another week. The tech install the radio and is equipped with back up camera that never worked. I’m scheduled for a third time to have him fix the camera issue. I will never use Best Buy’s again!!

Needs improvement. The screen is not sensitive at all and its a bit slow. Android auto doesnt work all the time,

"I upgraded it for the rear view camera abilities, all the music bluetooth functions and radio worked, but a big disappointment with glitches and not giving the ability to call handsfree to avoid distracted driving. Returning and exchange for the Sony 7 xav ax4000.

Got mine though bestbuy, it came a day early. took it home pulled my old one out put the new one in and no sound. Nothing and no info on the internet as to why i figuge its a setting some where but who knows. The last pioneer i bought i hooked it up put a cd in and had music. Not this one!!! Its going back tomorrow. I guess ill do some research and try and find a good brand. Thanks gor wasting my time pioneer!!!!

Found out the CD player has a default in it 29 day after buying best buys tell me I have to remove all all of the wiring for the radio to have it repaired or replaced I paid to have it installed seeing that best buys were not doing installs now I'm waiting to see how it plays out right now not happy

I waited 4 weeks for an appointment to have you install my stereo. I get to my appointment and it was cancelled because they had no techs to install the product. They said it would be another 4 weeks before they could do the install. I returned everything and will not deal with this. I did not even get a phone call or anything. I drove 45 minutes to the appointment and it was cancelled. I wasted 2 hours out of my day

Bought as an upgrade for my 2021 Jeep Gladiator. Unfortunately, the salesman ignored/did not check to make sure it would fit my Jeep and also did not inform me of other items that would have been required for the install. About the only thing he did right was to make an appointment for the install, which I waited a month for only to find out this unit would not work in my Jeep.

I thought the face would be the bigger one that is used for the I phone. I cant use the little buttons. It is dangerous. I am 63 and it's hard to see them.

Worked with sales person and told him I wanted a wireless car play to find that it isn’t after it was installed by best, the rear speakers do not work do not work. Not happy!

But having issues with it from day 1 and it’s not staying on, got a replacement on the way.

It hard to say how good the stero is the radio only work when Im parked and when I went back the technician said I needed a power amplifier for my antenna so I ordered on and when I called him to make a oppointment he scheduled a month away so I say your warrenty program suck big time and best buy has lost a long time customer

Display wouldn’t come on at times. Viewing angles suck. Screen too dim and buttons too small.

This unit was a disaster. A common problem is the loss of Bluetooth. I wasnt aware when I purchased it, but it was infuriating. The only way to establish a constant connection was through Android Auto or Apple Play. I returned it and upgraded to a Kenwood.

I thought I would be able to see videos and pictures with screen but I can't see anything I can only hear the video but no visual. I had to want a month just to get it installed because there was no available installer at the store I purchased it at. Then when my appointment was scheduled the guy tells me I not even in the system.

Installation issues. I have had the product since Feb 5. It is March 20. Waiting for a part

Nothing great, nothing bad just ok. Fair. Thought I would like it more

Overall this radio was decent. Very laggy, got a CD stuck in. Would not work with my backup camera, sound constantly cutting in and out. Ended up switching out for a completely different one after geek squad refused to do any troubleshooting.

I spent over $400.00 and it is still in the box. A few days before it was to be installed, I received a call from the store and was told the installation was on hold. That was three weeks ago. I usually love everything I get from Best Buy which is why I went there. This is the first tome they have let me down.

the cd and dvd players didn't work straight out the box