Customer Ratings & Reviews

Best headunit I've yet to purchase. I've always only purchased Pioneer headunits, but I've always wanted a double din. After doing some research I was set on this one. Also purchased the XM attachment to have it all in one unit. Could not be any happier with this purchase!

great stereo finely compatible with my car and the store installation team was so professional to install it.

Less than a year & the unit malfunctioned. The Best Buy technician told me it needed to be replaced & gave me the option to warranty it with Pioneer directly - returning it to Best Buy for the warranty was not an option. So he could leave the defective unit installed or uninstall it & leave a gaping hole in my dash while I fight Pioneer to warranty their garbage product. I felt forced into purchasing a new unit, which I did. I have been running in circles with Pioneer for 2 months, unable to make contact with any human being to warranty the product that conveniently will fall out of warranty in 12 days. I do not recommend Pioneer & I do not recommend Best Buy for your car audio purchases/installations.

Great, I never receieved it the first time but i bought it once again.Has Great Featured Like Apply Carplay,GPS Love it

I am so happy that I purchased this for my son and having Best Buy installed was even a better experience

Works great, looks amazing in the Miata. Responds quickly to touch and was installed quickly and perfectly by the geek squad auto center. 10/10

Bought as an open for a great price and got installed in a shop looks great on my car works perfectly

Works great! Even worked with my aftermarket backup camera that I had with my old radio. Geek squad installed it fast.

Best buy installed it and everything was perfect, love the unit, haveht had an issue since instslled

Purchased and installed June 22nd 2023. It's now October 5th 2023 and the unit is completely unusable. Turn my vehicle on to go to work today and the screen is completely white. Occasionally the NEX loading screen would appear, but then it was just stuck on the loading screen. Looked online and apparently it's a common issue with this unit.

I love this Kenwood. Ounce you learn the system there's many things you can do with it.

I brought 1 of these units back in October 2021. I liked it so much I brought 2 more to install in my other vehicles. 2 of the units stopped working after about 5 months. They freeze up on a white screen and then have to be sent in for repair to Pioneer. 1 of the units has been back twice already. $30 shipping to California and without a radio for 3 weeks. There is clearly a problem with this model. If you do a little research online you'll find others with the exact same problem. I would like Pioneer to offer me a full refund on all 3 units. They have refused.

Perfect love my new stereo with my mtx subs and infinity speakers great sound

Had this radio installed by Best Buy almost two years ago. Had nothing but issues with the install and now the screen has quit all together. Very common intermittent issue where the screen turns white and the unit goes non responsive and will not function. Seems like it’s going to work for a few minutes once in a while then goes white again. Do not buy this radio. I will be taking my business elsewhere.

Unhappy with this head unit. Maybe silly, but I thought a lot of the apps (you see on the box) were pre-installed, or Pioneer had an app you could use to download and customize what apps you wanted, but no. You have to have your phone plugged in, at all times, to use Android Play or CarPlay in order to get those features. If you don't want to do that, you can use bluetooth to listen to music or answer calls, but you'll be messing with your phone to do anything. Defeating the purpose of this head unit. FYI: Pioneer has a really dumb safety feature. In order to use some features ex. Mirroring (which I CANNOT GET TO WORK) you have to triggered the emergency brake three times in order for those features to work. Stupid. I think putting it in park should suffice. You can put in a micro bypass to trick the HU to thinking you did that, buuuuut that’s on you. Also, you can't use your stock MIC, you need to use the aftermarket. Mine is currently on the steering column, which I really hate. The tech explained why, and I understood his point, but I like a clean look and this looks cheap. From reading reviews, prior to install, usually head units improve stock speakers, but not in my case. This HU made stock speakers sound worse. It sounds like my tweeters are doing all the work and they sound clear, but the back door speakers sound quiet and not a crisp sound either. It doesn't sound like the sound is distributed equally. Also, it sounds like the bass checked out, almost muffled. So when I change the Balance/Fader to the rear they sound quiet compared to the front. The front is harder to tell because the door and dash speakers are close together, and the F/B plays them together. I brought it up to the install techs, later that day, but they assured me it sounded fine. However, they listened in a garage with the doors open, music up. That will give you a different sound reverberation/acoustics vs being in the truck driving the road. FYI to techs to keep in mind. They were nice, respectful, and told me they “wanted me to be happy” but said it sounded like every other Chevy with the cheap paper stock speakers. For me personally though, I'm not going out to spend more money on speakers to improve the sound. Especially if I don't know that will even work. I'd rather return the HU. They also informed me HU don’t change sound quality but I disagree. I bought this as a gift for my husband and I feel bad because he can tell the sound isn't right, so I know it’s not me. I I wish I had a recording of my stock 13ChevySil no nav, no Bose HU prior to install, because I have no reference of the sound beside knowing it’s not right. Not sure if the stock HU had a better AMP or what. I think the worst part is you don't know how these things are going to go/sound until you get it installed, but at that point you're stuck with it. So now that I invested time and money we're stuck with a HU that made the sound quality worse. This isn’t a dig at the Techs. They were informative and respectful and maybe don't deal with this "specific" issue, but I know that it’s changed and that’s what sucks. If I had the knowledge to go through the wiring to narrow down the issue, I’d fix it myself, but who knows if that’s even the issue. Could be a wire not tight. Could be the harness that's faulty. Who knows. Note: this HU is attached to a PAC RP5-GM31.

Such a great deck it’s so amazing this is the second one I have purchased from Best Buy

Radio works fine. They broke my center console installing Radio. Job was so bad i ask them how to remove parts so i could re aline parts. Terrible.

Works as expected. Love it. Made my own custom wallpaper too

Its a good radio but does go out quick witha blank screen!

Herve was very professional and thorough. The equipment purchased was expertly installed.