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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $599.99

Customer reviews

Rating 4.4 out of 5 stars with 342 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

86%
would recommend
to a friend

Customers are saying

Customers find value in the 9" Android Auto and Apple CarPlay Bluetooth Digital Media (DM) Receiver's overall performance, connectivity, and screen size. The receiver is easy to use, making it a popular choice for many. However, some customers have noted that the user interface can be a little difficult to understand.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 342 reviews
  • Rated 5 out of 5 stars

    Insureguy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system sounds, works great and easy to use....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it came out In my 98 Chevy Silverado

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Tim Breeden

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer John did a great job and was very helpful with showing how everything worked. The work was done with pride! Can DO!! thanks. Mike does a great job on leading the team!!

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 4 out of 5 stars

    Fan died quick other than that great head in unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio love the features but my fan died and only just bought it in December 2023. Hopefully it will be taking care of and I just got a bad one.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will assist you with the warranty process. PUSATechAnswers

  • Rated 5 out of 5 stars

    Pioneer 9” screen NEX 3800

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Great price! Thanks Best Buy. Always a pleasure to buy from best buy

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Pioneer 6.8

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are all professionals in their work, assembling the equipment with great confidence in what they do.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great addition to the car.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome radio system. Looks great is amazing to see and use……………..

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Pioneer CarPlay Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was very helpful, knowledgeable, and professional. He made sure I knew how to use the product and did an excellent job of communicating with me throughout the whole process.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great unit for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly love this stereo, especially the options it gives you with the meastro module. Digital read outs of extra guages for your car or truck. Certain guages are available for certain cars but all in all great unit.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great tech update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product definately met and exceeded the need. The application is an older vehicle. It installed and the performance is great.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks for sharing your feedback on the Pioneer digital media receiver! It's great to hear that it exceeded your expectations and improved the functionality of your older vehicle. Enjoy your upgraded technology! - James | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Pioneer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchasing was confusing at times, but the installation and product are amazing. The installation went very smoothly and the Geek Squad explained everything to us. The product is great!

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Pioneer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, very happy. Top notch install service.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 4 out of 5 stars

    Satisfied with purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always liked pioneer products. The tech was very helpful during the purchasing process and making sure all items would be available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I give it a 10

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this radio for 2 months. and I had not Had one problem with it i like way it's set up. So if you're looking for a good Radio in my book, this is a great radio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GPS car system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service at Best Buy is great even with the shortage of people they still mnged to help me significantly. I'm looking forward to my installation date in February.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 4 out of 5 stars

    Nice Radio, but lacking for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really is a nice radio. But it does not have HD Radio. For $600-$800, it should have it in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 1 out of 5 stars

    Too many issues to mention

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the unit to replace old Alpine unit and to have wireless Apple CarPlay. The reviews all seemed to be really good. The installation was easy. I used the Maestro RR and purchased a couple additional cables to make the installation all plug and play. Really this is the best I can say about this unit. Once it was installed, the firmware update with CarAVAssist did not work. Followed the directions exactly and the update would never transfer. It timed out every time. So I updated the firmware using the USB port and that worked. Now the really disappointing part. Wireless Apple CarPlay rarely works. I either have to go into settings every time and turn it on or turn off the unit and turn it back on to get it to connect. Today none of the wireless options were available. The Apple CarPlay option was greyed out and the Wireless option in settings was greyed out. If the wireless Apple CarPlay does actually load, not all of the apps work correctly. For example, IHeart Radio will load one station, but it will not allow you to change stations. Another issue, the volume control while using Apple CarPlay does not always work. At first, I thought maybe it was just the steering wheel control that was not working so I tried the volume control on the touch screen and that does not work either. The volume control bar does pop up on the screen, but it is greyed out. The guidance volume control does work. There are many more issues with this system. So many, I am not sure I even want to bother contacting Pioneer support and just return the unit. My price range was to spend only 500 - 600 dollars. I am afraid to spend 1100 on the next model up, so I will probably just try a Kenwood and hope for a better result.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are not happy with the Pioneer product.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will provide troubleshooting assistance. PUSATechAnswers

  • Rated 5 out of 5 stars

    11/10 recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tablet display, android auto needs to be updated dark mode has to be set everytime for Google maps. The device and install were great!

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Replacement radio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made a huge difference to my 2018 Toyota Prius, which had no navigation system in it. Customer service and installer at Pineville store in NC were excellent.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 3 out of 5 stars

    Screen freezes already

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money and name, I wouldn't expect it to freeze on me already(one month after buying). Sometimes after driving a while, the screen stops working and I can't press anything. It only fixes when I turn it off.

    No, I would not recommend this to a friend