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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 322 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers appreciate the remarkable sound quality, Android Auto and Apple CarPlay connectivity, large and clear screen, and user-friendly interface of the 9" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver. They also express satisfaction with the installation process and the fair price of the product. However, some users have concerns about the occasional issues with volume control and glare on the screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 320 reviews
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Great Pioneer Head Unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a couple weeks since it was installed and so far I'm happy.The sound compared to my stock radio is fantastic. Freeman had installed some Kenwood speakers and Infinity Amp about a year ago. The Pioneer made everything just come alive. I was thinking of installing a slim subwoofer, but there is no need to now. It took an hour to get Android Auto working. Just about when I was to the point of giving up I updated Google Maps. Wireless connection to my Samsung S21 is a breeze. You can control the volume of the radio and navigation also so now navigation doesn't yell at me. Big thumbs up to Billey for getting this all together. I tag all my music with Kid3 and now can see it playing from a USB. It doesn't work that I can see from Bluetooth. There is no prefect radio, but this is close.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use, Sound quality

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install.. bright screen and color … works perfectly with Apple CarPlay wireless, I can’t say Android because I don’t have one … You can edit Home Screen. It has a lot of sound configurations…. Live camera view.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 4 out of 5 stars

    Good radio, bad install advice.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio works great. I installed it in our 2015 Highlander and it fits well. Be very careful if you have it installed at Best Buy. When my wife brought the car for the install, the installer told her this radio wouldn't fit and talked her into a 6.8" model that was smaller than the factory radio. I called him back and he insisted this radio would not fit. We returned the smaller radio and had Best Buy remove it. The next day I ordered this 9" radio from Crutchfield and installed it myself. It fits great and works well. (See pic.) Be advised that this radio is satellite ready, but needs the separate satellite receiver to work.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    I live this radio

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Sound is hood screen is clear. The babkbup canera is better than the canera that cane with the car!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great head units. Wireless Android Auto is buggy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the screen, Looks great in my Tundra. Sounds great too. I dont have an amp and have factory speakers. Android auto does have an issue connecting. It works immediately about 50% of the time. The other times I either wait about 5 minutes or connect it wired.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are having a problem with your DMH-WT3800NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will provide troubleshooting assistance. PUSATechAnswers

  • Pros mentioned:
    Apple carplay, Screen size

    Rated 5 out of 5 stars

    Awesome unit, flawless installation.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced malfunctioning infotainment unit for my 2019 Subaru WRX LIMITED. Unit looks great with large touchscreen. Apple CarPlay works perfectly wired and wirelessly. Installation was free and took under 3 hours.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Apple carplay, Screen size

    Rated 5 out of 5 stars

    Sweet factory upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 week and i love it .. wireless Android Auto should be standard on all radios ..adjustable 13 band EQ timing adjustment and let's not forget the screen first floating screen and im hooked

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Satisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a factory deck which included a 6 disc cd changer. The first deck I got was a 6.7 inch. I thought it would be bigger but it was small for my car. I went back to exchange it for the 9 inch deck. The 9 inch deck looks and functions better to me, I'm satisfied and recommend this deck.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your succinct yet powerful review expressing satisfaction with CarPlay. It’s wonderful to know that our product has met your expectations and provided you with a satisfactory experience. We strive to deliver quality and convenience, and your feedback confirms that we are on the right track.

      If you have any specific aspects you particularly enjoy or if there’s anything we can do to make your experience even better, please don’t hesitate to share. Your input is invaluable to us as we continue to improve and innovate. - Carl | Pioneer Products BBY-ExBrand_Best_Buy_Pioneer

    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best head unit I've owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent head unit. Easy install Got a back up camera installed , looks great on the big screen. Even the speakers sound better as well. Probably the best head unit I've owned . Would definitely recommend.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great stereo for a reasonable price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the unit. It's easy to set up and works very well. My only complaint is that I wish it had an anti-glare display.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Sound, Noticeable Delay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a lot of great features, but the delay in button pressing is a significant drawback. sound quality and design are top-notch, the performance issue is a deal breaker for me. I would recommend this receiver with caution, keeping in mind the potential delay in responsiveness

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Apple carplay, Screen size

    Rated 5 out of 5 stars

    Good fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Very happy with this product. I'd recommend.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 3 out of 5 stars

    Pioneer in 2013 Ram 1500

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great when it's working. Glitches a lot and doesn't connect android auto wireless half the time. It is a nice system and has a customizable background. Just wish it consistently worked and didn't have to mess with it as much to get the android auto to start

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are having a problem with your DMH-WT3800NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will provide troubleshooting assistance. PUSATechAnswers

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    No more knockin down the trash cans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates seamlessly with my iPhone 12 Max Pro in my 2018 Dodge Caravan. The other bright spot is the screen is big enough for this old man with bad eyes to see the reverse camera. No more knockin down the trash cans.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    I'd but it again for another project

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I custom installed this into a 39 chevy master 85 and i love it! Every thing works great. Android auto connects wireless as it should.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look and sound great in my 2012 GMC Acadia Denali. THANK THE BEST BUY GREEK SQUAD

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    10/10 Best Purchase of 2023

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this things! Wouldn't trade it for the world and plan to use it in my next car as well.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Pioneer radio receiver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new radio receiver. It made my 2009 truck seem brand new again. Android auto works great on it. Phone calls are hands free. The install by Best Buy was flawless.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Pioneer screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Item is amazing! I installed it to my 98 Silverado it works just like the new 2023 Silverado's. No need to connect your phone to usb port for CarPlay it automatically connects to CarPlay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inlove with this radio, have everything I was looking in a radio

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

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