Customer Ratings & Reviews
- Model:
- DMH-WT3800NEX
- SKU:
- 6530257
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 9" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver favorably, especially praising its superb sound quality and perfect screen size. Many users appreciate the wireless Apple CarPlay integration and the unit's ease of use. Additional features, straightforward installation, and reasonable price further contribute to the positive reception of this receiver.
This summary was generated by AI based on customer reviews.
Do Not Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this thing. Its so glitchy. It rarely auto connects with android auto. You have to tap screen multiple times to get it to work, and go through several steps just to get it to connect. Radio sucks also i only get like 3 stations. Ot ramdomly reboots when driving. It cost so much to get installed or i would have taken it back
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-WT3800NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Not great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a fan of Pioneer car stereos for about 20 years, when I installed my first sound system. Back then this technology didn't exist. So I was really excited about purchasing this receiver, but greatly disappointed to see that 7 months after installation it freezes every 10 minutes, sometimes less. It automatically turns off by itself, turns on, connects to android, and repeats the process, which is really annoying. It's quite an expensive receiver to be having these problems.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with the DMH-WT3800NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Brand response from PioneerCustomerSupport
Posted .Dear LuisG, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Pioneer Support
bad quality control
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two open box units. One had a bad usb receiver and the other had a two bad camera inputs as well as a microphone input. It mostly worked good but there seems to be bad quality control at the factory. Also beware that Pioneer does not accept warranty repairs on open box items despite what Bestbuy says. Make sure you check it out before the 30 days is up.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing feedback on the product, we appreciate your time.
Too highly priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely too high priced and I wish I would’ve researched more. I am not impressed at all.
No, I would not recommend this to a friendBest Buy has poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Ordered open box excellent and the next day the price for open box excellent went down by $63 and Best Buy won't honer the difference without exchanging the item. That is more inefficient and wasteful then just refunding the $63. Both were the same exact condition and both were available for shipping.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear they were not able to handle the situation on purchasing the open box item.
Reception issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent radio but been having reception issues with the radio since it was installed. Esthetically it does not look like it belongs there like other radios do.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are having a problem with the reception.
Make sure the radio is grounded directly to the chassis of the vehicle. Do not use the wiring harness adapter to ground it.
Also, many vehicles have a factory amplified antenna system. You need to make sure this is being power on, if the vehicle has one.
I would suggest having a professional installer check the system. They will have vehicle schematics and be able to verify.
Your radio reception should be as good, or better, than the factory tuner.
No idea if it works but was seriously misled.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially purchased this item with the intent of having it professionally installed and was told by the online salesman that the price included installation and it could be done at my home. One day before it was to be installed I called to confirm and discovered that not only would the not be anyone to install it, I could not even go to the store I purchased it from (Wichita Falls, TX.) but there was nobody even near me that could or would install it. I was not only misled about the installation but I feel I was out0and-out-lied to about it.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Please contact Best Buy at 888-287-7658. They will try to assist you with the problem.
Great Radio, Bad Installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great unit. The problem is I had this store install it and Best Buy's installer broke my car's air conditioning when putting in the radio. I'm satisfied with the radio, but not satisfied with the installation.
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing feedback on the product, we appreciate your time.
Please contact Best Buy at 888-237-8289. They will try to assist you with the AC problem.
NOT A HAPPY CAMPER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT HAPPY WITH PURCHSE, IT SHUTS OFF CONSTNTLY AND TRYING TO CALL THE STORE IS INPOSSIBLE , NOONE ANSWERS
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-WT3800NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes and loss of connection is a repeat thing. Very annoying for how much this thing cost. The floating display looks much nicer than it performs.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-WT3800NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
The worst condition I have ever seen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio was just thrown in a box. It washed rapped or any shipping contents to protect the radio and when it came to installation. The guy at Best Buy said there were missing pieces. I lost time my appointment and SUPER AND EXTREMELY DISSATISFIED. I wish I was compensated as I had to buy another. The box was all mangled from the radio being bounce and thrown around during delivery. Best Buy you need training on how to ship your products. Compensation please would be appreciated.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you received the stereo in such bad condition.
Please contact Best Buy at 888-287-7658. They will try to assist you with the problem.
Didn’t use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold as new but was open box and missing installation and packaging materials. Returned. Credit issued.purchased elsewhere
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Unless it was sold as an "open-box" item, it should not have been missing any accessories.
Please contact Best Buy at 888-237-8289. They will try to assist you with the problem.
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and other equipment to be installed by Best Buy Geek Squad. After appointment after appointment being cancelled due to lack of installers, I am still waiting for Best Buy to arrange installation. If no one is able to install auto audio why does Best Buy continue to offer and schedule these service. Customer service was also short and rude when I called in for assistance. Beware of these issues before you buy.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time. I am sorry to hear you are having problems getting the speakers installed. Please continue to work with Best Buy. I am sure they will find a option for the installation.
No bueno
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Android auto keeps disconecting like it does not buffer correctly.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance for the Android Auto issue.
Pioneer Is Not The Same-Headache
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk software. Don't waste your time, you'll have a headache and this product will test your patience and leave you saying, "why can't you just work." VERY ANNOYING
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-WT3800NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Brand response from PioneerCustomerSupport
Posted .We’re disappointed to hear about your negative experience, DarinR. We’ll investigate and take corrective measures. - Carl | Pioneer Support
Disappointed for the price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit randomly disconnects from car play while driving.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with the DMH-WT3800NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Dissapointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 6 months wost experience ever carplay would always randomly disconnect and take forever to reconnect
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-WT3800NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Pioneer Bluetooth Radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really good product. it so complicated, it doesn't automatically show the android features and the line when backing up. I'm not too happy about the product.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
It should automatically connect for Android Auto.
There is not a way to have the parking assist lines automatically show when you go in reverse.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance for the Android Auto connection.
Lazy geek squad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because the Best Buy told me the unit would not fit after checking in seeing it would, told me they would charge me to replace my old radio if it did not fit. The radio was made to fit along with the adapters and wiring.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Best Buy’s Geek Squad should be able to assist you in locating a Radio that will fit your Vehicle. If you still need
assistance please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a very horrible experience with this product will never ever recommend to anyone it’s just waste of money .
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the DMH-WT3800NEX, we appreciate your time.
We are sorry to hear you had a problem with the unit.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance and document your issue.