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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 343 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers have good things to say about the 9" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver, especially its overall performance. Users appreciate the screen size and find the receiver easy to use. While connectivity is generally positive, some users have noted that it can take a bit of time to connect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 343 reviews
  • Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price at BB on sale. Great addition to my set up. Awesome controls to everything I wanted.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Apple Play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for. It is Apple Play and allows for complete hands free enjoyment. I don’t need to fumble with my cell while driving.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Pioneer 9"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan of pioneer products cant beat the price and the screen size is perfect. Would recommend

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stereo/navigation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has definitely made navagation easier. Enjoying the quality of this product.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Looks great, functioned well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s absolutely beautiful and functions perfectly. It looks like it came from the factory installed. Highly recommend.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 4 out of 5 stars

    Awesome radio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality radio I’ve ever personally seen. However I did have some issues with the steering wheel controls on it.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time.
      Please contact the company that makes the steering wheel control adapter. They will assist you with programming the adapter. PUSATechAnswers

  • Rated 4 out of 5 stars

    Dmh-wt3800nex

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good system for the price, had some difficulty connecting with the CarAVAssist.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time.
      If needed, please contact our Product Support at 1-800-421-1404, select option 1. They can walk you through the setup. PUSATechAnswers

  • Best Buy Employee

    Rated 5 out of 5 stars

    Awesome

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio is a really good buy. Has all the bells and whistles except for the HD radio feature but overall this unit is perfet for the price.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pioneer audio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this stereo is awesome. The installer that did the installation is top notch and should be teaching everyone.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Pioneer receiver with apple car play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product; Geek squad was efficient and delivered as expected; I would recommend using Best Buy for installation and purchase of these products.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Perfect upgrade from a factory system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a huge upgrade from my factory stereo in my 2016 Nissan Frontier. The sound quality is so much better and the Apple Carplay is a very big plus for me. The stereo also notifies me if a have a door ajar or if my tire pressures are low. No more pulling out my phone either for navigation as everything shows on the 9" display. I was also able to perfectly match the color of the touch controls with my interior lights. This head unit is well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pioneer 9” Display

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice display. Easy install. Great radio with nice audio options plus Best Buy added a rear view camera and xm radio tuner for free.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 2 out of 5 stars

    Software holds this head unit back a bit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally the operation of the head unit is ok. The menu options are logical and the display resolution is really good. The challenge I am having are screen latency. Screen presses take a 2-3 seconds to register and the wireless smartphone connectivity connects automatically only 50% of the time, as some other people have said in reviews. The screen latency is frustrating and makes using the device less safe as you constantly have to pay attention to what it is doing after you press it. The volume touch screen is also very frustrating as the unit starts out loud and frantic button pressing does nothing. The bluetooth not connecting half the time is also really frustrating as what is the point to pay extra to have it and it not work. I have a lower model DMH-W2770NEX in another car and this head unit is ultra responsive with the full touch screen and wireless smart phone connectivity. Not sure why this DMH-WT3800NEX is underperforming. For the premium price and the complexity of the mounting hardware for install and NEX software issues, I cannot recommend this head unit.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are having a problem with your DMH-WT3800NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will provide troubleshooting assistance and make sure you have the latest firmware, 1.57 installed. PUSATechAnswers

  • Rated 5 out of 5 stars

    nice head unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had this installed in my 2009 Tacoma and Nat did a very good job and explained everything to me and how the operation worked

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great stereo receiver!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I wanted in a radio!The installation looks great and didn’t take long at all!

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

    • Brand response from PioneerCustomerSupport
      Posted .

      Hi SethB, it's fantastic to hear that your Pioneer 9" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver in black has everything you wanted in a radio. And it's great to know that the installation went smoothly and looks great. Thank you for choosing our product, and we look forward to serving you again in the future. Patricia | Pioneer Support https://www.bestbuy.com/site/pioneer-9-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6530257.p?skuId=6530257 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    NEX pioneer stereo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The NEX stereo we got at Best Buy is next level. Its so awesome. It increases the value of any car. Thank you Best Buy

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 4 out of 5 stars

    D’s new radio

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice radio. Great install service! Still working out some bugs.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very happy with it highly recommended

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Pioneer radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Pioneer radio and all of its features. It’s easy to use, extremely fast and the large screen is awesome

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture quality setup was easy looks like a tablet in my truck

    I would recommend this to a friend