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Customer reviews

Rating 4.1 out of 5 stars with 371 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers praise the wireless CarPlay functionality and the impressive sound quality, which are the most frequently highlighted features. Users also appreciate the slick interface, ease of use, and the straightforward installation process. While the product is well-regarded for its performance and fit, some users noted minor concerns regarding the volume control, the price point, and occasional software lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 371 reviews
  • Rated 5 out of 5 stars

    Pioneer navigation head unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this headunit. Pioneer has really stepped up their game. This is the second one of this series I have had. First in my Silverado then my Tundra. Very user friendly. I shopped alot of units and these Pioneer models are the best for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome radio could watch my Netflix and Vudu. Some times I don’t go to the movies anymore watch it on my radio. Also I could order Pizza Hut off my radio. Has a great feature a flux capacitor so I could go back in time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great, Love It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know whats with all the negative reviews, maybe those people have outdated handsets. Im using an iPhone 12 pro and the wifi connectivity for wireless carplay is awesome. really happy with this head unit, having upgraded from an AppRadio 4 (SPH-DA120)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Straight up garbage!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got everything installed with the RR, everything was up and running great. Carplay on this unit is trash. It constantly disconnects. The different map apps randomly stop functioning mid-trip. This head unit scream "minimally-viable-product." Where they make people buy it, and hope they can fix all the problems with it. This unit is trash, much like best buys 2-week return policy, so I won't be shopping with them anymore.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    USB Output

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, satisfied with unit. I wish there was two usb outputs instead of one. I’m not able to use the wired CarPlay feature since I’m running a splitter into the USB C output.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time.
      We do not suggest using a USB splitter/hub. These can cause communication issues. PUSATechAnswers

  • Rated 5 out of 5 stars

    Good upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the upgrade. Lots of Features. Connection could be easier. It connects but you have to connect To Wi-Fi and has so many steps. Played With it For an hour straight. My phone is connected but husbands is not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    totally worth the upgrade. At first the gps on google maps was off, but it seemed a common bug that was solved just resetting the network settings on my phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Alexa Dud!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have Amazon Music and Alexa you are going to HATE this radio! Now I know where all the 286sx processers from 1984 went. Pioneer is using them in their radio's. The radio won't just connect to the internet over Bluetooth to your phone. In order for Alexa to work you have to turn on the phones WiFi hotspot. EVERY TIME YOU GET IN THE VEHICLE! I was better off using a $20 Echo Auto and Aux Speaker plug. Ask Alexa to do almost anything an it thinks for a minute then does NOTHING! PIONEER should be ashamed of this equipment! Don't Buy It! Geek squad did an outstanding job installing this and my backup camera. This review should reflect poorly on Pioneer not BestBuy!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best I've had, but not the worst.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I specifically requested a head unit with a stand alone GPS navigation, and he sold me this unit which does not have it. After discovering this after install, they have scheduled to have this unit replaced with another that does. While waiting for that appointment, using this unit while driving has been so-so. The Android Auto has disconnected from my Samsung phone repeatedly while driving, requiring me to reconnect each time. Not exactly the safest or most convenient while driving. The controls are okay, but not the easiest menus to go through, requiring a bit of digging for simple things like audio adjustment. Not the worst, but would recommend a better unit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless connection annoying

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best brand to buy for head units for sure but the wireless auto connection is pretty annoying and not worth the other perks and i dont like the touch screen volume buttons prefer physical buttons

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems okay so far, but when used with maestro I could not get all the functions to work properly. I don't believe it's my stroke. I believe it's the pioneer

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will provide troubleshooting assistance. PUSATechAnswers

  • Rated 2 out of 5 stars

    CHOOSE SMART CHOOSE SONY!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the biggest and most expensive mistake of the year. This radio randomly stops working. It took forever to finally recognize CarPlay and randomly disconnects when wireless. The touch screen is horrible and barely responsive. The balance no longer works only the front speakers. The settings are insufferable. Updating the firmware requires a technician. I have mine connected to the steering controls and that's hit or miss. Sadly I have a slew of complaints.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are not happy with the DMH-W4660NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      You can also email us at www.pioneerelectronics.com/contactus.
      They will provide troubleshooting assistance. PUSATechAnswers

    • Brand response from PioneerCustomerSupport
      Posted .

      Hi gklavans,


      Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.

      Renee,
      Pioneer Support
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Awesome car stereo

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an awesome radio easy to install and has great sound

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 3 out of 5 stars

    Sluggish performance and wireless functions drops

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Pioneer unit has sluggish menu performance, a lot of stutter while navigating different menus and screens. Wireless android auto disconnects frequently, installation was made at Best Buy of Pembroke Pines, FL (technician was superb and friendly :)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing how good console is, I still prefer physical volume control.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the DMH-W4660NEX, we appreciate your time. PUSATechAnswers

    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your thoughts! It's great to hear that you find the console amazing. As for the volume control preference, some users definitely appreciate the tactile feel of physical buttons. If you have any other feedback or questions, feel free to ask! - Carl | Pioneer Products BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Radio replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great service. The technician really newest stuff he was quick wonderful with explaining how my new radio was to operate really did a nice job

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pioneer, never again.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pioneer head unit was decent for a bit. But then it started getting glitchy, so I decided to do a factory reset. HUGE MISTAKE. Be prepared for this to be nothing but a 600.00 brick. It will go into continuous boot loop and there is nothing you can do about it. Normally if this happens, it’s corrupt and you can just take it apart and change the SD card. Nope, not on this, it doesn’t exist. If you’re within the pioneer one year warranty, you can send it back. Pioneer knows about this issue because it’s very common with this unit and others (Google it), But they won’t do anything about it. They won’t even acknowledge that it’s a problem. If you’re outside your one year warranty and you would like them to repair it, be prepared to spend hundreds of dollars. And that’s not even including the diagnostic fee.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are having a problem with your DMH-W4660NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will provide troubleshooting assistance. PUSATechAnswers

  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so happy. Already bought in to bed serviced twice. Still no resolution. Loses power as I drove. Audio Bluetooth sounds worse than My original radio. Keeps losing phone connection both connected and wirelessly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok Radio

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent radio - wireless android auto is spotty at times and usually disconnects once or twice during medium/long drives. I am normally a pioneer guy, but am probably going to go for a Kenwood for my next install.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it , it’s just extremely difficult to utilize the features and it’s not possible to do without YouTube tutorials . It’s sometimes a bit laggy and really inconvenient that’s it’s all touch no physical buttons or volume knobs

    No, I would not recommend this to a friend