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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away is awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked like a charm with no worries. Very happy and easy to take care of.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took everything away as expected overall a great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old fridge was removed with no issues. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Brian and Christian!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-man delivery crew sent by Best Buy of Augusta, GA wrestled a 240-pound Sony KV-36HS510 WEGA down a narrow staircase and through 2 doorways, removing an interior door from its hinges to accommodate the beast -- it's something I no longer have the strength and flexibility to accomplish safely, and I certainly needed help. Offering this service for a reasonable price is the reason I purchased my Sony XBR55A9G from Best Buy. The top-quality people Best Buy sent me to deliver the new Sony XBR55A9G and haul away the old Sony KV-36HS510 WEGA is a really big deal -- thanks, Brian and Christian, I really appreciate the way you do your job [so well]!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great! Moved the old machine from the porch and its gone. Worked quickly and carefully as not to damage anything around my very tight entry door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let them remove your old dishwasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having them take away your old broken down dishwasher is well worth the cost!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away successful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away of previous washing machine went well. No damage.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional services and quick. Including correcting an error from a previous company

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great movers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved my old fridge to the garage quickly and easily.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service hailing the old fridge. Very professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    gone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    old unit gone and gone forever. YAH for the installers and removers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They did a good job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick, efficient, did a good job and were courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling Time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew unhooked the old combo Microwave/Oven prior to installing the new unit. The old unit was hauled away and the whole process was seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth the few extra bucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% recommend. Beats taking your old stuff to the dump on your own by a long shot. Especially not knowing if the dump is going to be full or not that day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and took everything, left everything clean no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth The Fee To Haul Away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficiently swapped out our old fridge for the new one. They took the old one away. There was a fee for that service, but worth it to not have to deal with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional took my old refrigerator install new one very easy process

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy Haul away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felicia.remo ed the old dishwasher and all related materials. She was quick and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job done by the delivery team. They were very helpful.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Haul away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away my old 58" plasma TV. Sad to see it go. Too big to fit in my car to take it to the local recycle center.

    I would recommend this to a friend