Customer Ratings & Reviews

The service was genuinely convenient—I didn't have to figure out how to dispose of the items myself or make multiple trips to a landfill or recycling center. The team arrived on time and was professional and courteous throughout the process. They handled the items carefully, protecting my floors and walls during removal and relocation. The pricing was transparent with no hidden fees or surprise charges when they arrived. The service handles the heavy lifting literally—no straining my back or recruiting friends to help move heavy furniture. The recycling aspect gave me confidence that items were being disposed of responsibly rather than just ending up in a landfill. The whole process was quick and efficient; they completed the job in a fraction of the time it would have taken me to manage alone. The flexibility to either haul away items or relocate them within your home made the service versatile for different needs.

I was lucky enough to get my delivery window narrowed down from 7AM-7PM to 8AM-12PM. They showed up around at 8:30AM; two gentlemen and my TV in their delivery truck. I opted for the haul away option because it was cheaper than a traditional haul away service AND I didn't have to break my own back trying to get my TV off the wall mount. Or did I.... The gentleman told me that I needed to get the TV off of the mount for the haul away; I was a bit surprised to hear that that was the case. I didn't make a fuss and simply replied if he could help me bring it down (a 65" brick). He obliged and we both grabbed a corner of the TV and brought it down. Once it was down, he did make sure to remove the wall mount hooks off the TV (I supplied my own power tool for them to use). At my age, I'm still a bit like spring chicken, but I can't imagine someone who is less springy try to bring down a large TV at the request of the delivery team. I'm not sure if I got a unique team to come over, but it still was surprising. I took a star off for that. Maybe two..but they were definitely friendly. Anyway, the other gentleman single handedly grabbed the TV and stowed it away in their delivery track. So in conclusion, Best Buy's haul away option is still very cost effective with respect to other haul away teams you'd find on Yelp, but you may get asked to bring your TV down...maybe. That is the main reason why I paid for the service: (1) Bring my TV off the mount to save my own back and (2) haul it away to be processed in an appropriate recycling facility. Hope this helps, guys.

Delivery was excellent from beginning to end. Carefully removed and replaced, checked out to make sure working, careful not to bother any items in the home on way out to the truck. Thumbs up for the customer service

I bought the refrigerator because it had an ice maker. It is working excellent and makes ice 24/7. Love it. Lots of storage space and works great! Very happy customer!

We had a difi ult install and relocation. This was for an upstairs appartment in a very old run down university town home. Very narrow twisting stair case for them to navigate. Going in I thiught they would show up take a look and say no. They did nit say a word took the old frig out brought the new one in with no complaits. The delivery team for Oshkosh WI. Deserves high praise for a job well done.

The guys that installed my new washer/dryer took away my old combo set. They were careful to not damage my furniture and took away fast and efficiently my old stuff to get recycled or whatever BB does with older washer and dryers. Their truck was big so they had no issues loading it out and taking it away. One of the reasons I bought my new set from BB was this service an worked great.

They removed the stove carefully and quickly. They had great respect for the home and property. They even cleaned the area prior to the installation of new stove. Highly recommend.

totally worth it. the guys who installed the fridge also took away the old.. they were careful about not nicking the walls and did a great job. there's no way we could have handled the old fridge and it would have cost at least as much to rent a truck and pay the dump fees. i'm glad i signed up for this, everything was done lickety split! give these guys a raise!

I purchased 3 major appliances from Best Buy over the past 30 days: washer, dryer, and refrigerator. I opted for haul away service on all 3, partly because of the convenience and partly because of the fact that the items would be recycled after removal. Haul away was done by the same team that delivered the replacement items. As was the case with delivery, the crew was efficient and thoroughly professional. I especially appreciated the fact that they waited to allow me time to clean the floor after removal of the existing appliances.

This haul-away and recycling service made the whole appliance upgrade process so much easier. The team showed up right on time, handled everything with care, and removed my old unit without leaving a scratch or mess behind. They were professional, courteous, and efficient throughout the entire visit. I also appreciated that they took care of the recycling part—I didn’t have to worry about how to dispose of the old appliance. It’s a great option if you don’t have a truck or just want to avoid the stress of heavy lifting and local dump runs. Overall, it was smooth, quick, and well worth the added convenience.

I recently used the Professional Haul Away and Recycling service, and the experience was great from start to finish. The team arrived right on time, handled everything with care, and made the entire process incredibly simple. They removed my old item quickly and efficiently, with no mess and no hassle. I was impressed with how professional and courteous the crew was—they explained the process, answered my questions, and made sure everything was handled responsibly. I also like knowing that my old item was recycled properly instead of ending up in a landfill. This service saved me time, effort, and stress. If you’re looking for an easy, reliable way to get rid of unwanted items, I highly recommend choosing this service.

Had my appliance professionally installed and was glad to make this choice. The appliances are heavy and require more than one person to bring it upstairs, in addition too disconnect and haul away the old appliance. The installation crew was very cautious and respectful about our living space, taking time to answer any questions, and making sure we were satisfied before leaving. I've always purchased my appliances through here and have the licensed professional take care of these, and will continue to do so.

They took away our old refrigerator when delivering our new one. The process was seamless. The workers were careful. Everything was great.

Great delivery and install. Fast and very well done. I live on a second story up a tricky staircase and they got it up and the old one down with no issue

Shopped broken parts for a new refrigerator. Our “new” fridge was delivered without any plastic wrap or cardboard box. When we looked inside after the it was installed we noticed 3 of the clear plastic drawers and shelve parts were very broken (cracked with holes in the drawer.) we think we we delivered a used or refurbished refrigerator and the process to get it replaced wasn’t great either as it felt like we have to fight for it. The technician also noticed that door was also damaged when he came to inspect it.

The delivery guys were great. Got my old appliance disconnected and out very quickly without issue. Same for installation of new stove.

What a relief to not have to cart away a big old broken fridge. The Geek Squad had our new one installed & our old one gone in around a half hour. There was some initial address confusion & some minor floor scuffs but overall it was a good experience

Installers were great!!! They were courteous, careful and made sure everything' was in working order before they left.

I was so impressed by the team sent to my house to remove my old washer. It was a very heavy front loader and they brought it upstairs from my basement with ease. Great service, worth every penny.

Professionally haul away and recycle your old item, or move it to another spot in your home is worth it. Easy and quick.