Customer Ratings & Reviews

The guys that installed my new washer/dryer took away my old combo set. They were careful to not damage my furniture and took away fast and efficiently my old stuff to get recycled or whatever BB does with older washer and dryers. Their truck was big so they had no issues loading it out and taking it away. One of the reasons I bought my new set from BB was this service an worked great.

I was lucky enough to get my delivery window narrowed down from 7AM-7PM to 8AM-12PM. They showed up around at 8:30AM; two gentlemen and my TV in their delivery truck. I opted for the haul away option because it was cheaper than a traditional haul away service AND I didn't have to break my own back trying to get my TV off the wall mount. Or did I.... The gentleman told me that I needed to get the TV off of the mount for the haul away; I was a bit surprised to hear that that was the case. I didn't make a fuss and simply replied if he could help me bring it down (a 65" brick). He obliged and we both grabbed a corner of the TV and brought it down. Once it was down, he did make sure to remove the wall mount hooks off the TV (I supplied my own power tool for them to use). At my age, I'm still a bit like spring chicken, but I can't imagine someone who is less springy try to bring down a large TV at the request of the delivery team. I'm not sure if I got a unique team to come over, but it still was surprising. I took a star off for that. Maybe two..but they were definitely friendly. Anyway, the other gentleman single handedly grabbed the TV and stowed it away in their delivery track. So in conclusion, Best Buy's haul away option is still very cost effective with respect to other haul away teams you'd find on Yelp, but you may get asked to bring your TV down...maybe. That is the main reason why I paid for the service: (1) Bring my TV off the mount to save my own back and (2) haul it away to be processed in an appropriate recycling facility. Hope this helps, guys.

They did a quick job of removing and loading in the new machine while removing the other one. They came earlier than est. and was quick in and out to make it easier for my day off to get other things done. They even started it up on the quick wash to make sure it was running correct etc.

This is a pretty good dishwasher, the only complaint is the fact that has an unpleasant smell after the dishes are washed and the machine is dry. However, now I’m leaving its door a bit open and the smell disappears without bringing a bad smell in the kitchen so problem solved. Also I saw some complaints about not drying the dishes completely. That is true if you proceed to get the dishes out the moment the cycle is done. So I’m starting the dishwasher before leaving for work and hours later when I’m back home the dishes are dry. Other then that everything works like a charm and I’m happy with my purchase

Installers got my machine out of a tight spot and carried it downstairs. They even attempted to get something out of the machine that was stuck under the agitator, which was above and beyond the job they were there to do. I certainly wouldn't have been able to do this job without them.

Had my appliance professionally installed and was glad to make this choice. The appliances are heavy and require more than one person to bring it upstairs, in addition too disconnect and haul away the old appliance. The installation crew was very cautious and respectful about our living space, taking time to answer any questions, and making sure we were satisfied before leaving. I've always purchased my appliances through here and have the licensed professional take care of these, and will continue to do so.

totally worth it. the guys who installed the fridge also took away the old.. they were careful about not nicking the walls and did a great job. there's no way we could have handled the old fridge and it would have cost at least as much to rent a truck and pay the dump fees. i'm glad i signed up for this, everything was done lickety split! give these guys a raise!

Great dishwasher delivered and installed professionally. We’ve had very positive experience with this brand of dishwashers therefore we chose to order one for our apartment in Manhattan. One person, all by himself, brought the dishwasher to our 28th floor apartment, removed the old one and installed it. He knew exactly what needed to be done to correctly connect the water line, drain line, and electric line. And he was very pleasant throughout the process.

My old gas range was hauled away quickly an with no issues.

They removed the stove carefully and quickly. They had great respect for the home and property. They even cleaned the area prior to the installation of new stove. Highly recommend.

Our county has bulk pickup but we elected to use the haul away service when our new washer was installed. The whole process went very smoothly and we're glad that there' a chance at least some of the old washer can be recycled.

The service was genuinely convenient—I didn't have to figure out how to dispose of the items myself or make multiple trips to a landfill or recycling center. The team arrived on time and was professional and courteous throughout the process. They handled the items carefully, protecting my floors and walls during removal and relocation. The pricing was transparent with no hidden fees or surprise charges when they arrived. The service handles the heavy lifting literally—no straining my back or recruiting friends to help move heavy furniture. The recycling aspect gave me confidence that items were being disposed of responsibly rather than just ending up in a landfill. The whole process was quick and efficient; they completed the job in a fraction of the time it would have taken me to manage alone. The flexibility to either haul away items or relocate them within your home made the service versatile for different needs.

This haul-away and recycling service made the whole appliance upgrade process so much easier. The team showed up right on time, handled everything with care, and removed my old unit without leaving a scratch or mess behind. They were professional, courteous, and efficient throughout the entire visit. I also appreciated that they took care of the recycling part—I didn’t have to worry about how to dispose of the old appliance. It’s a great option if you don’t have a truck or just want to avoid the stress of heavy lifting and local dump runs. Overall, it was smooth, quick, and well worth the added convenience.

I purchased 3 major appliances from Best Buy over the past 30 days: washer, dryer, and refrigerator. I opted for haul away service on all 3, partly because of the convenience and partly because of the fact that the items would be recycled after removal. Haul away was done by the same team that delivered the replacement items. As was the case with delivery, the crew was efficient and thoroughly professional. I especially appreciated the fact that they waited to allow me time to clean the floor after removal of the existing appliances.

We had a difi ult install and relocation. This was for an upstairs appartment in a very old run down university town home. Very narrow twisting stair case for them to navigate. Going in I thiught they would show up take a look and say no. They did nit say a word took the old frig out brought the new one in with no complaits. The delivery team for Oshkosh WI. Deserves high praise for a job well done.

Delivery was excellent from beginning to end. Carefully removed and replaced, checked out to make sure working, careful not to bother any items in the home on way out to the truck. Thumbs up for the customer service

Professionally haul away and recycle your old item, or move it to another spot in your home is worth it. Easy and quick.

I bought the refrigerator because it had an ice maker. It is working excellent and makes ice 24/7. Love it. Lots of storage space and works great! Very happy customer!

I recently took advantage of Best Buy’s Appliance Haul-Away service, and I have to say, it made my life so much easier. Here’s why this service is a real game-changer: • Convenience: Getting rid of old appliances can be a headache. Best Buy’s Haul-Away service takes care of it all. They pick up your old appliances, so you don’t have to worry about disposal. • Environmentally Friendly: It’s not just about convenience; it’s also about being eco-conscious. Best Buy ensures that your old appliances are disposed of in an environmentally responsible manner. • Time-Saver: No need to wrestle with heavy appliances or figure out how to transport them. The Haul-Away service saves you time and effort. • Expert Handling: The Best Buy team knows how to handle appliances safely. You can trust them to do the job right. • Value for Money: Considering the convenience and peace of mind it offers, the Appliance Haul-Away service is a worthwhile investment. In summary, Best Buy’s Appliance Haul-Away service is a real lifesaver when it comes to dealing with old appliances. It’s convenient, environmentally friendly, and a smart choice for anyone upgrading their home appliances. Highly recommended!

I recently purchased a new refrigerator from Best Buy, and I decided to have them haul away my old refrigerator. I was glad that I did, because the service was very convenient and hassle-free. The Best Buy team arrived on time and was very professional. They carefully disconnected my old refrigerator from the power and water supply, and then they loaded it onto their truck and took it away. I was particularly impressed with the fact that the Best Buy team was willing to take away my old refrigerator even though it was a bit bulky and heavy. They were also very friendly and helpful. Overall, I was very pleased with Best Buy's Professional Haul-Away or Movement or Recycle Service. It was a convenient and hassle-free experience, and I would definitely recommend it to others. Here are some of the pros and cons of Best Buy's Professional Haul-Away or Movement or Recycle Service: Pros: Convenient and hassle-free Team is professional and knowledgeable Team is willing to take away difficult or bulky items Team is friendly and helpful Cons: Haul away fee may be high Haul away may not be available in all areas Overall, I think Best Buy's Professional Haul-Away or Movement or Recycle Service is a great option for those who are looking for a convenient and hassle-free way to get rid of their old appliances. The team is professional and knowledgeable, and they will make sure that your old appliance is removed on time and in a safe and environmentally friendly manner.