Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13400 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 13,400 reviews
  • Pros mentioned:
    Carefulness, Overall performance

    Rated 5 out of 5 stars

    JB Hunt guys were great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our guys were outstanding They were efficient and took great care of our home . They did not bang into anything and made sure to clean up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An easy and quick haulaway

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer easily lifted the old dishwasher, hauling it away with no damage to floor, doorway, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Nice Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a good job hauling away the old dishwasher. They were very careful not to dirty my house floor and break anything thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done in excellent and quickly and Iam happy with my chest freeze

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A must get if you’re in a condo!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently took advantage of Best Buy’s Appliance Haul-Away service, and I have to say, it made my life so much easier. Here’s why this service is a real game-changer: • Convenience: Getting rid of old appliances can be a headache. Best Buy’s Haul-Away service takes care of it all. They pick up your old appliances, so you don’t have to worry about disposal. • Environmentally Friendly: It’s not just about convenience; it’s also about being eco-conscious. Best Buy ensures that your old appliances are disposed of in an environmentally responsible manner. • Time-Saver: No need to wrestle with heavy appliances or figure out how to transport them. The Haul-Away service saves you time and effort. • Expert Handling: The Best Buy team knows how to handle appliances safely. You can trust them to do the job right. • Value for Money: Considering the convenience and peace of mind it offers, the Appliance Haul-Away service is a worthwhile investment. In summary, Best Buy’s Appliance Haul-Away service is a real lifesaver when it comes to dealing with old appliances. It’s convenient, environmentally friendly, and a smart choice for anyone upgrading their home appliances. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all this has been a great purchase and the folks who brought the machine over were wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received awesome service from Best Buy and their installers! They kept me up-to-date on when my delivery was coming. They got it set up less than 30 minutes, tested the gas line, gave me a tutorial and answered my many questions. They are awesome!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery men had to take old fridge apart to get out of door but did quickly and got new fridge in with no problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great- nothing damaged

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were careful with furniture and there weren't any issues hauling the old refrigerator away.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention, Overall performance

    Rated 5 out of 5 stars

    Great Service!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men did a fantastic job navigating this job. I was impressed with their precision and equipment, which ensured everyone was safe while carrying a heavy load. Nothing in my house was nicked or otherwise damaged. They did a very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a new refrigerator from Best Buy, and I decided to have them haul away my old refrigerator. I was glad that I did, because the service was very convenient and hassle-free. The Best Buy team arrived on time and was very professional. They carefully disconnected my old refrigerator from the power and water supply, and then they loaded it onto their truck and took it away. I was particularly impressed with the fact that the Best Buy team was willing to take away my old refrigerator even though it was a bit bulky and heavy. They were also very friendly and helpful. Overall, I was very pleased with Best Buy's Professional Haul-Away or Movement or Recycle Service. It was a convenient and hassle-free experience, and I would definitely recommend it to others. Here are some of the pros and cons of Best Buy's Professional Haul-Away or Movement or Recycle Service: Pros: Convenient and hassle-free Team is professional and knowledgeable Team is willing to take away difficult or bulky items Team is friendly and helpful Cons: Haul away fee may be high Haul away may not be available in all areas Overall, I think Best Buy's Professional Haul-Away or Movement or Recycle Service is a great option for those who are looking for a convenient and hassle-free way to get rid of their old appliances. The team is professional and knowledgeable, and they will make sure that your old appliance is removed on time and in a safe and environmentally friendly manner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good job

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and careful people with my stove and help me to connect!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Out with the old and in with the new

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The movers were very professional and courteous. The product was removed with care and new product brought in efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were amazing. They brought the washer in with no problems, no bumps, no issues. They were friendly, efficient and excellent. Then they hooked up the new washer and took the old one away with no issues. They were great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stove

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good they came on time for delivery and install wasn't rude and my stove is good so far

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dishwasher

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, this was a replacement for the previous dishwasher. It is exactly the same model. Sadly, the previous one konked out after 2 years. It worked like a champ until it didn't. The new one works fine. We do 2 loads per day most days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My delivery was very satisfactory.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read reviews about iffy deliveries of refridgerators. However, mine was thankfully great. I did prep things a little more than most people might. I took off the doors of my old fridge they hauled away as it needed to fit through the doorways in my home without the doors. The delievery folks had no problem doing the same with the new fridge, having to remove the doors to properly move the fridge in and them install them back on. Then getting fridge completely set up for me. There were efficient but they didn't cut corners. I was satisfied. I don't take it for granted that this delivery was problem free and the way it should be done. I know I had to pay extra for the delivery and the haul away of the old fridge which always stings a bit when you're making a big appliance purchase, but it was worth it in the end.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hauled off.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy enough. Disconnect and haul off. No problems or damage done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kudos

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery crew so helpful they came back again to help finalize the process with minimal fuss.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    crew was very professional and did a great job to make sure not hitting anything in the house while removing our old

    I would recommend this to a friend