Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13125 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 13,125 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As promised. Old item gone, They double checked the evap pan so as not to make a mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Delivery Experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was great! They arrived right on time, were kind, professional, and careful bringing everything in. They made sure the washer was set up correctly and took the time to explain things before leaving. Really appreciated their friendliness and efficiency — made the whole process easy and stress-free!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Removal of Old Appliances

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked that they hauled away my old washer and dryer. I did not like that when the people who set up my new washer and dryer forgot something and came back to get it pounding on my garage door and yelling that they needed to come back in instead of coming up the stairs and knocking on my door to let me know they had forgotten something and needed to get back into the garage to get it back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a relief to not have to cart away a big old broken fridge. The Geek Squad had our new one installed & our old one gone in around a half hour. There was some initial address confusion & some minor floor scuffs but overall it was a good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wort the money.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cost me $60.00 to have a 15-year-old TV hauled away, but it was worth it. The 82 was heavy, so they used lifting straps to move the TV. I wore my back out by lifting heavy objects, but they had straps that took the weight off their backs. Our landfill won't accept TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENCE!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and haul away were done very professionally and efficiently. We could not believe that only one person did all of this. He did an excellent job, and we were completely satisfied with the job that he did. We could not have asked for anything more, over and above our expectations!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Convenience-Haulaway

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat of a splurge, haul away guarantees that the old dryer does not become an eyesore or a danger for children.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Dryer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old dryer died but I got this replacement and it's great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Service of refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both very nice and professional. They thoroughly explained everything and were very polite and professional. They were also very careful not to damage anything. They went above and beyond their work. Exceptional Delivery Service with these guys. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were incredibly efficient in getting the old one out and the new one in.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Perfectly handled

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service could not ask for more guys were very careful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth IT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was hard to see my Frig go after 16 years. There was nothing wrong but I need more room for food. My little one loves crushed Ice and the new Frig has a crushed Ice function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were absolutely fantastic, very professional and helpful during the haul away of my old items. They were nice to my children since they wanted to help the movers which was awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Haul-away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul-away of old freezer well worth the fee. Fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Extremely professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very careful when they removed the old washing machine from my property. They worked together well so that no damage was done

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Love bestbuy but not its delivery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a regular appliance customer of bestbuy and just received a whirpool refrigerator today from my favorite company which is bestbuy. My problem is delivery of online appliance orders which i have had every time w deliveries .today i got my brand new fridge wo its box which is out of ordinary when i asked the delivery person where is the box he showed me a LG fridge box !!!!. I said this is not mine and u had no right to take my appliance out of its original box .secondly i had called bestbuy 2 times and asked the delivery call me before getting to my apt bc i am not living there ,unfortunately they called me when they got to the delivery address which my tenant lives there .imagine how i drived there and how many accidents i could have .third they didn't level the fridge that i had paid for its installation. I love bestbuy and i will order again w bestbuy but third party delivery companies, every time i have an issue w them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth paying for haul away service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so impressed by the team sent to my house to remove my old washer. It was a very heavy front loader and they brought it upstairs from my basement with ease. Great service, worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great movers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that moved the refrigerator in and out was great and fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Happy With the Installers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were professional and did everything right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing and quick job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hugo did an amazing job taking away our old stove when they came to deliver the new one we got. They were respectful when moving the old stove by not dragging it on the tiles and being careful around the walls.

    I would recommend this to a friend