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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13125 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 13,125 reviews
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old washing machine was hauled away. The crew was very careful with walls and door entrance as they were exiting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, fast, and professional service! They delivered one tv and took the other. Happy I did not have to searxh for someone to take the old one away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lonestar Geek Squad has been in this house a lot since we moved in recently and has always done a top quality professional job. Better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away done in no time and no question asked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased along with a new replacement Dishwasher and it was done, without hesitation and in no time, by the Delivery guys who delivered the new oe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away was perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed and hauled away my old dishwasher with ease. They were very respectful of my home and took their time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service if you don’t have bulk service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used this service when buying a new appliance and I can say that the team always did a good job of hauling away my old appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul-away is definitely with more than the price! I would recommend a haul-away if you have someone install your appliance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service, would buy again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Worked with our weird property. Placed things just where we asked. So polite, efficient and on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and professionalism. The two men were diligent in making sure everything was clean and unharmed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery service!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that delivered my fridge were great. They got here early, were pleasant and helpful. They even helped rip off the old door molding in the entry way to the kitchen. The door was removed long ago, so I didn't need the molding anymore anyway. It was literally off by like a quarter of an inch. They tried everything and ultimate got it in unscathed. I'm handy, so once they left, a little spackle, sanding and paint, and you'd never know the entrance had door molding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installation ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very respectful. Did not waste time. Hauled away the old equipment and got the new installed in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earl and his partner were very professional and easy to work with. They were polite, respectful, and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were very careful and were able to haul away my old appliances without any damage. I was impressed with how they maneuvered the bulky items through my narrow hallways.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Transport and haul away old equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that brought the new fridge helped us pull the old one out. It was larger than dispatch had described to them. They were cool about the whole thing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the dryer delivered was much easier than me picking it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for 5 major appliance deliveries/ 3 yrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time the deliverers are efficient, patient and friendly. We discovered that the old stove had a 3-prong plug and we needed a 4-prong conversion so the delivery people dropped off the stove and returned to remove the old stove (had to use it until electricians arrived to make the conversion) and then placed the new stove after I cleaned the floor after the old stove removal. They were patient and friendly the whole time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys for efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very nice, we felt bad they had to come out in the rain but were professional and even gave us back the electrical cord when we forgot to take it off the back of our old one. Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Freezer haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old freezer was hauled away with no problems no mess.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Top Tier Haul Away Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away service was amazing. Quick and concise, excellently removed my old fridge from the home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    110 degrees outside - hotter in the laundryroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two fellows stopped by to deliver 02 new appliances - A refrigeration into the garage and to replace the old washer with the new washer - They were professional - very mindful of my concerns due to the fact my husband is disabled. It was hot 110 outside - no air conditioning in my laundryroom! They were efficient and worked to get the job done.

    I would recommend this to a friend