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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13126 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 13,126 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and professional installation. well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer Haul Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauling away old, heavy equipment is always such a hassle. When I saw that this service was offered, I thought “why not?” I am so happy that I chose too because everything was handled for me. I didn’t have to take on the additional headache of hauling it away and the professionals spent maybe a half hour in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in hauled away my old stove perfect service

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems thwy took my old washer away with out any problems

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were quick and professional. Zero mess left behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the old fridge we were replacing was now defunct we added haul away, so convenient! Saves time and a trip to the dump.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Overall performance

    Rated 5 out of 5 stars

    Good job guys

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery of the new utilities and the removal of the expired units was quick and performed with very little drama. The guys were very careful with the corners, doors and baseboards. Very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Hauling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys where quick and efficient in hauling away my old fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Gentlemen are Experts, no problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled old refrigerator away. Gone, no problems, didn't have any damage receiving new or taking away old.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable staff! They were the best! Quick and easy removal

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Helpful Haul Away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What would have been a bear of a task for me was done quickly and efficiently by the techs who came to my house to deliver/install/haul away. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Small price to pay for peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the installers haul away the old junk that was my last refrigerator and washer and dryer and microwave... yeah you cant beat that. Pay the upchatge and get worry free instalation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An easy and quick haulaway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer easily lifted the old dishwasher, hauling it away with no damage to floor, doorway, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Quick and reliable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a heavy smell old refrigerator left from our landlord. We could not fix it no matter what we tried. After installing or new fridge, the delivery workers moved the heavy smell old fridge to the garage in the exact spot we wanted. We could not have managed this on our own so this was greatly appreciated. They did great work and handled everything with care. They were respectful and quickly installed the new and removed the old fridge and they were very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great haul away service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away service was incredibly convenient! The technician efficiently removed my old dryer, saving me the hassle of disposal. He was quick, careful, and professional, and the entire process was smooth and easy. A fantastic and much-appreciated service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instsllion of the refrigerator and removal of the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team Best Buy sent to install the new refrigerator and remove the old one was on time quick and efficient. I was very pleased with their work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally Impressed!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!!! What a great job the technicians did when they hauled away my old freezer. I wanted to sweep behind the old freezer when they moved it. These professionals moved my freezer, saw the broom, and swept behind before I had the chance to do myself. THESE GUYS ARE KEEPERS!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What's not to love?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So to get rid of my old dryer myself, I'd have to load it in my truck by myself, use my gas to haul it to our "transfer station" and then pay THEM $20 for the pleasure of giving them my recycleable metal, and unload it myself. I paid BBuy $49 to just take my old unit....what's not to love?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice job on a hard project!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These men really had their work cut out for them, as the old refrigerator was in the basement and very heavy. They took out the old one without leaving a mark anywhere and were really careful not to scratch walls or flooring. Give these guys a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and deliver and set up my Fridge in a short period of time. The fridge itself was delivered a bit later but the set up service was good

    I would recommend this to a friend