Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13401 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 13,401 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were incredibly efficient in getting the old one out and the new one in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT! Above & beyond.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Escobar Deliveries were GREAT! They were friendly, professional and when beyond making sure my dishwasher was installed by recent code. They made sure everything worked and showed me how to operate. I can't say enough good things about this team. They were WONDERFUL.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great haul away service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away service was incredibly convenient! The technician efficiently removed my old dryer, saving me the hassle of disposal. He was quick, careful, and professional, and the entire process was smooth and easy. A fantastic and much-appreciated service!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Professional Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were very careful and were able to haul away my old appliances without any damage. I was impressed with how they maneuvered the bulky items through my narrow hallways.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lonestar Geek Squad has been in this house a lot since we moved in recently and has always done a top quality professional job. Better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice job on a hard project!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These men really had their work cut out for them, as the old refrigerator was in the basement and very heavy. They took out the old one without leaving a mark anywhere and were really careful not to scratch walls or flooring. Give these guys a raise!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Excellent and Professional Haul-Away/Installation!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians who removed my old ovens and installed my new Frigidaire Double Wall Ovens did a fantastic job! They were very professional, took great care not to damage the adjacent walls, the floors or the exterior doorway when taking the old ovens out and when bringing the new ovens into the house. Once the new units were installed, they ran a test cycle to ensure the ovens were working properly. I highly recommend this Best Buy service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Dryer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old dryer died but I got this replacement and it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Perfectly handled

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service could not ask for more guys were very careful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Finally gone! Let’s celebrate!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t wait to get rid of this broken down literal trashed old stove that was left here when I moved in. Yuck!!! They did it for me. Very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Delivery Experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was great! They arrived right on time, were kind, professional, and careful bringing everything in. They made sure the washer was set up correctly and took the time to explain things before leaving. Really appreciated their friendliness and efficiency — made the whole process easy and stress-free!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Removal of Old Appliances

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked that they hauled away my old washer and dryer. I did not like that when the people who set up my new washer and dryer forgot something and came back to get it pounding on my garage door and yelling that they needed to come back in instead of coming up the stairs and knocking on my door to let me know they had forgotten something and needed to get back into the garage to get it back.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service if you don’t have bulk service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used this service when buying a new appliance and I can say that the team always did a good job of hauling away my old appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Customer Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service when I had a slight issue with the refrigerator! They solved it quickly to my satisfaction!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Haul-away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul-away of old freezer well worth the fee. Fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great movers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that moved the refrigerator in and out was great and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauled Away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled the old item away and even allowed time to clean the space before placing new item there. The team were patient and professional. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation SERVICE. Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to thanks for the installation service. Great people, very professional, fast, honest and great people skills. Congratulations !!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very convenient

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So convenient! Would recommend to everyone! We just bought a house with a refrigerator that was way too large for the space, and I wasn’t sure exactly how to deal with that problem until I saw this service was available.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul-away is definitely with more than the price! I would recommend a haul-away if you have someone install your appliance

    I would recommend this to a friend