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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13402 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 13,402 reviews
  • Pros mentioned:
    Carefulness, Overall performance

    Rated 4 out of 5 stars

    Why isn't haul away free?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers disconnected and removed my old gas dryer efficiently and carefully. There was no damage to my home. My only suggestion would be to consider having haul away free like most appliance dealers. I was surprised I needed to pay for this.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention, Overall performance

    Rated 5 out of 5 stars

    Quick Disposal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old dishwasher with some water coming out of it that they quickly wiped up as they avoided bumping walls or doors. Polite and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Haul Away Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away old refrigerator efficiently before installing new one. Also helped widen door to be able to fit refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry Liberation: An Epic Journey with the Hall

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prepare yourselves for the awe-inspiring tale of my recent encounter with the legends of laundry—the Hall Away Heroes. They descended upon my humble abode, ready to liberate me from the shackles of my old washing machine. The excitement was palpable! The Hall Away Heroes, equipped with their trusty van, arrived at my doorstep with a mission: to take away my worn-out washing machine. It was like witnessing a well-orchestrated symphony of efficiency as they effortlessly maneuvered through doorways and hallways. Bravo, Hall Away Heroes, bravo! Now, let's talk about the main event—the washing machine itself. Drumroll, please. The Hall Away Heroes delivered on their promise, whisking away the old behemoth with grace and ease. No heavy lifting for me, no awkward maneuvers—just a seamless and, dare I say, heroic removal. The real magic happened when I gazed upon the sparkling new washing machine, ready to take its place. The Hall Away Heroes not only disposed of the old relic but paved the way for a shiny new era of laundry. It was a washing machine revolution, and I was at the forefront. In a world where laundry appliances can be stubborn and heavy, the Hall Away Heroes emerged as the unsung champions of cleanliness. Their hall away service wasn't just about removing a machine; it was a triumphant march towards laundry liberation. So here's to the Hall Away Heroes, the knights in shining armor of the laundry realm. May your vans be swift, your removals be flawless, and may every washing machine find its way to a new home. Laundry day will never be the same again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company was professional and very quick they knew what they were doing and did an amazing job effectively and quickly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same crew that installed the new one. No hassle. Perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys for efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very nice, we felt bad they had to come out in the rain but were professional and even gave us back the electrical cord when we forgot to take it off the back of our old one. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Hauled away nicely. Only thing was the team was not well versed in spoken english

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional. There are several flights of stairs to maneuver through, they were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Convenient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding the haul-away service was a great decision. The team was professional, quick, and careful not to scuff any walls while removing our old appliance. It made the entire process of getting a new appliance completely hassle-free. I would definitely recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Old stove, new stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was fast and without a hitch. Cleared the way for my new and working stove.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    appliance removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed it and It worked out great. I would recommend as it is a lot less hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I was relieved to get rid of a bunch of junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a whole box full of old cables and outdated technology including an old laptop with a broken screen. All I had to do was drop it off at customer service at no charge. What a relief to get that collection of junk out of my house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, they were kind and had patience when I cleaned the floor between them swapping or dishwashers. Thank you for that, I appreciated it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quickly removed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and well done. Took machine out and installed very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, fast, and professional service! They delivered one tv and took the other. Happy I did not have to searxh for someone to take the old one away.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Haul Away Team

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Washer & Dryer Home Professional Haul-Away Team was Amazing! They moved my older W&D set into my garage with ease. This has to be the first time a delivery crew appeared very knowledgeable of the installation of the washer/dryer, and the lent vent and did not scratch up my wall while moving the old and new Washer/Dryer set in. I can't thank them enough for conducting such an amazing job. Best Buy delivery crews get it done the right way, the first time!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away old washer the guys were quick everything went smooth

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    NEW WASHER - AWESOME EXPERIENCE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROFESSIONAL, FAST, AND SUPER HELPFUL! THIS MADE THE PROCESS AMAZINGLY EASY IN REPLACING MY WASHER. THANK YOU BEST BUY GUYS

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled off my old broken washer when they installed my new one. Arrived on time and no hassles.

    I would recommend this to a friend