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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13132 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 13,132 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service well worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price very well worth paying to have them take the old stuff away so i did not have to deal with it. I was thinking after the fact i should have listed it for free and someone could have taken away the old washer and dryer because it worked just did not run all the cycles on the washer only cold but if some one could have set it up to save them from going to the laundromat. Just think of that so you don't make the same mistake i did. The guys were great and went the extra mile to set it up and had to deal with my old house plumbing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was great! They made it so easy! Instead of paying the town they took it right away I didn’t have to worry about anything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away and set up done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional service. They took care of everything. Took away old unit without any issue. Even offered to take another unit for us that was wasting space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job bringing the new dryer and taking the old away, very nice and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry Liberation: An Epic Journey with the Hall

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prepare yourselves for the awe-inspiring tale of my recent encounter with the legends of laundry—the Hall Away Heroes. They descended upon my humble abode, ready to liberate me from the shackles of my old washing machine. The excitement was palpable! The Hall Away Heroes, equipped with their trusty van, arrived at my doorstep with a mission: to take away my worn-out washing machine. It was like witnessing a well-orchestrated symphony of efficiency as they effortlessly maneuvered through doorways and hallways. Bravo, Hall Away Heroes, bravo! Now, let's talk about the main event—the washing machine itself. Drumroll, please. The Hall Away Heroes delivered on their promise, whisking away the old behemoth with grace and ease. No heavy lifting for me, no awkward maneuvers—just a seamless and, dare I say, heroic removal. The real magic happened when I gazed upon the sparkling new washing machine, ready to take its place. The Hall Away Heroes not only disposed of the old relic but paved the way for a shiny new era of laundry. It was a washing machine revolution, and I was at the forefront. In a world where laundry appliances can be stubborn and heavy, the Hall Away Heroes emerged as the unsung champions of cleanliness. Their hall away service wasn't just about removing a machine; it was a triumphant march towards laundry liberation. So here's to the Hall Away Heroes, the knights in shining armor of the laundry realm. May your vans be swift, your removals be flawless, and may every washing machine find its way to a new home. Laundry day will never be the same again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the dishwasher and the man who installed it was very respectful and careful with my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator delivery and haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and professional team. Did nice job and very cordial!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing how they lifted the old machine and took it away. No problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I had a great experience with Best Buy’s haul-away service. The team was professional, quick, and handled everything with care — they got the old appliance out without damaging anything or leaving a mess. The only issue was that they showed up without any prior notice. No call or text ahead of time, which caught me off guard. Thankfully, I was home, but a heads-up would’ve been appreciated. That said, the actual service itself was smooth and well-executed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the OLD and in with the NEW...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removal of the old refrigerator when the new one arrived was priceless. I loved not having to worry about getting someone to come. It was smooth and inexpensive. I would definitely do it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second pair of installers were phenomenal since first set guys didnt work out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Informed delivery was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always informed on the time they would arrive, updates during the day as to where they were and the eta at my home - nice professional guys delivering

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unhooked old range quickly and removed from the house neatly. No mess at all.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention, Overall performance

    Rated 5 out of 5 stars

    Quick Disposal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old dishwasher with some water coming out of it that they quickly wiped up as they avoided bumping walls or doors. Polite and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Is Gone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the old item was removed they gave time to do a quick clean. They picked up all garbage from the new installation and took everything including the old item with them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Old stove, new stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was fast and without a hitch. Cleared the way for my new and working stove.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product, goings on three years without a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who hauled away my appliance did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hassle free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats paying to rent a truck and pay to dump. And no lifting.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the old washer away fast and carefully without scratching the doorway

    I would recommend this to a friend