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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13139 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 13,139 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul Away service was great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate having this service available. It was a decent price to haul away. The men were fast and efficient. They took great care when removing the old dryer after the install of the new dryer. They were friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Speed

    Rated 5 out of 5 stars

    Nice job of removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were careful in removing not to scratch cabinets and were careful going through doorways to not scratch the molding. Everything was done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys was wonderful very polite and professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Two-Man Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diego & Carlos from Barritas Services worked smoothly and made the task look easy. Previous team that came claimed they needed 4 man team, but these guys came for my reschedule and tackled the flight of stairs like nothing. Wanted to give folks a big thumbs up for their efforts to make these deliveries possible. They even had 16 more deliveries to make as well. Much appreciated it! They took away the old fridge which was slightly bigger with ease as well. Wanted to give those too a big shout out and thank you Diego & Carlos!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dependable. Great to work with. Showed up on time. Very neat and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Team 5 star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team communicated well and were on time. They were helpful, clean, and gave great instructions on operating the washer. Great experoience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We appreciated the install and removal of the old stove. Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    items hauled away without issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had four items hauled away after installing new ones and all of them were removed and disposed of without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank You!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure they would take my old hunker TV, but it was a legimate option. I had a rather old console TV that stood 5 feet high and 4 feet wide about 30" deep. No complaints, not even a whimper. Easly for me, and someone will profit from recycling the materials within that old system. So glad to have that beast out of the house, and my living room is so much larger without it there.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    $25 to haul away a 275 lb. TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my 20 year old Mitsubishi TV died, I didn’t know how I would get rid of it. It was huge and heavy and in my basement. When shopping for a new TV I saw the haul-away option and wondered if there were size or weight limitations. I used the chat function and they referred me to the Geek Squad. The Geek Squad rep had me make the purchase of the new TV while we were on the phone and she immediately added notes of the size and weight and that two people had to make the delivery. The two delivery guys came prepared and hauled the TV up the basement stairs in 30 seconds. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After setting up the new washer they gave it a test run and hauled away the old washer and cleaned up the mess.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Let Them Take It Away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier than doing it yourself. They handled everything with no mess or issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Drivers were amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional services! They were prompt and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was a life saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough about how much I appreciated Best Buy hauling my 2 old appliances (fridge/stove) from my new house. I live in a rural area and the landfill is closed down. I had no place to put them, not to mention I am 65 and would have had to pay a hefty price for someone else to come get the appliances and haul them off. And no one out here could tell me who would do that. This was a life saver!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Careful removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled old oven away! Took care of surrounding areas and furniture.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Team did a great job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractors used by Best Buy were professionals. They were respectful of our home as they entered and were careful of our things. They were efficient in taking out our old wall ovens and and bringing it to their truck. It was definitly worth the added cost to have this haul away service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awaome & very fast. They even took the doors off to get my new one in & put the doors back on.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention, Overall performance

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away without any damage to my home. Quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine Black

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on schedule and provided good and efficient service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    These truly delivered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away the old unit and everything that went with it. Plus taking care of the box and packing materials from our new unit.

    I would recommend this to a friend