Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 13140 reviews
(13,140 customer reviews)Rating by feature
- Service4.7
Rating 4.7 out of 5 stars
- Professionalism4.7
Rating 4.7 out of 5 stars
- Expertise4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
2nd time was a charm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haul away was successful for second appointment. Haul away was completed with installation but Best Buy gave us 2 appointment times: one for installation and one for haul away. I believe I will shop at a local appliance store next time, instead of a big box company. Team members didn’t seem to care about the experience their company was providing.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In 42 years of large appliance purchases, this was the best experience we have ever had. The men were professional, courteous, and genuinely cared about our new refrigerator and our home. Excellent job! Thank you very much!
I would recommend this to a friend Rated 5 out of 5 stars
Great upgrade for our family!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is larger than the Whirlpool that we had originally, and it’s been a great upgrade for our family!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best Buy Install: Dependable, timely, professional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Install Team did a great job! They were on time and within one hour removed the old dishwasher and installed the new dishwasher. It turned out great!
I would recommend this to a friend - Pros mentioned:Overall performance, Speed
Rated 5 out of 5 stars
Issue Free Removal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick, professional removal of old dishwasher. No complaints!
I would recommend this to a friend - Pros mentioned:Overall performance, Speed
Rated 5 out of 5 stars
One Less Worry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New stove installed with old one hauled away quickly and efficiently.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Haul away
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The crew cleaned up after the delivery and hauled off my old appliance. Very convenient.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Service!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The haul away service was excillent! The haulers were very professional and personable.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very nice and professional
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer, dryer, and 2 pedestals were delivered by a 3rd party contractor. They did an awesome job. Not only did they remove my old washer and dryer set, and installed and made sure they both worked but they also cleaned up any mess afterwards. They also gave me a few minutes after taking the old set out to clean the area before the new set came in. They were very nice and professional.
I would recommend this to a friend - Pros mentioned:Damage prevention
Rated 5 out of 5 stars
Great service!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who installed my fridge and hauled away my old fridge were very professional and friendly. They arrived on time and had the whole process completed in a very timely fashion. They were also very delicate with my new fridge and ensured to not dent or ding the face side of my stainless steel fridge. The process was stress-free and I will continue to only purchase all my appliances from Best Buy because they have the best customer service and price around.
I would recommend this to a friend Rated 5 out of 5 stars
Recycled old fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered new fridge. No problems, just easy and simple replacement.
I would recommend this to a friendRated 5 out of 5 stars
Great job and appreciated.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy guys hauled away the old washer. Great job. Very much appreciated.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Dr. D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did a professional job by carefully removing the old appliance to be hauled away.
I would recommend this to a friend - Pros mentioned:Carefulness
Rated 5 out of 5 stars
Excellent job!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were courteous and polite. They were very careful too.
I would recommend this to a friend Rated 5 out of 5 stars
Installation and haul away of refrigerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were professional and courteous. They hauled away the old refrigerator with no problems
I would recommend this to a friend- Pros mentioned:Portability
Rated 5 out of 5 stars
Old stove removal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got old stove out of garage (moved there after gas line shut off) and removed easily.
I would recommend this to a friend - Pros mentioned:Carefulness
Rated 5 out of 5 stars
Removal of old appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old appliance was hauled off without issue. They were careful to take it out without damage to anything in our home.
I would recommend this to a friend Rated 5 out of 5 stars
Professional removal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Removed old appliance and hauled away without incident or damage. The crew had ways to make sure it didn't leak as it was being moved and hauled through the house to the door.
I would recommend this to a friendRated 5 out of 5 stars
EXCELLENT SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service requiring no effort on the customer's part.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Washing Machine Removal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had old Washing Machine disconnected and removed in less then 5 minutes.
I would recommend this to a friend