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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13140 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 13,140 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys disconnected the fridge haul it out with in minutes. They brought in the new one with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Delivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were very friendly and kept me informed along during the entire set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great installation service!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation guys were great knowledgeable and helpful did the job in short time and everything went smoothly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Move current TV's during installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When installing our new TV's, we had Best Buy move our current TV's for us to a good location in our house for taking pictures, etc. to list on Facebook Marketplace. Made it easy for us to do that after the new installation and sold the old ones quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    No Hassles with this Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to have the option to purchase this service. It was much easier and cheaper to have BB take the old dishwasher away. So glad that this is offered. Best money spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hassle-Free and Professional Service!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently used the Professional Haul-Away or Movement or Recycle Service from Best Buy and it was a breeze! The team was professional and punctual, they called ahead of time and arrived as scheduled1. They took care of removing my old appliances without any issues. It was much easier and safer than trying to do it myself1. Plus, it saved me the hassle of figuring out how to properly dispose of the old items2. The service was worth every penny for the convenience and peace of mind it provided. I would definitely recommend this service to anyone needing to get rid of old appliances. Thumbs up from me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removed old dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys were great and they were very quick and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had it packed up and out of here very quickly, and it was nice not to worry about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was awesome awesomeness fantastic very positive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a new fridge delivered and they took my old fridge out. Made simple work of taking the fridge apart and maneuvering it our of my tricky doorway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old refrigerator was hauled away very quickly so the could put in the new refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m reviewing the haul away service so I can potentially win a gift card. Not sure what to say about it. They took my old broken washer and I’m glad they took it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge install and haul away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team for fridge installation and haul-away was very professional, and the whole process was very smooth. The price may be slightly higher than that of local haul-away services, but with the efficiency and convenience, it's money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was such a relief that they could take care of our old microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Men were professional, kind and speedy!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity ice maker and dual water dispenser are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery and haul away service. The freezer was set in placed and handles assembled. The Freezer was leveled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Work with professionals that now to treat customers the right way.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Better than throwing out my back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This saved my wife and I the struggle of lifting a heavy, broken and battered dryer from the confines of our basement and having a sketchy guy from Facebook Marketplace roll up in his clapped-out Silverado to haul it away for whatever garage experimentation or scrap aspirations said sketchy guy had for it. Not that I'm speaking from experience, mind you.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best Buy Delivery Team Did an Excellent Job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul-away service was a relief for me; I am not able to move a washing machine by myself and would've had to hire someone to do it anyway. The 2 guys that delivered my new washer just put on the lifting straps and walked the old washer out to their truck, For $40, it was worth it to me vs having to find someone else.

    I would recommend this to a friend