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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13141 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 13,141 reviews
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice service ! The gentlemen were very friendly and helpful. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer i had was old and extremely heavy and the guys took with no complaints.. it was extremely hot and humid and they still had smiles and were professional, respectful, and nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were extremely professional and careful to ensure they would not damage entryways/ doors while hauling the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hauling off the best way

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Carefully removed the old technology and safely installed the new items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old appliance removal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always a blesding to get the old appliances removed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install and cleanup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team, lead, apprentice (son), and fabricator were outstanding. Very concerned about the house and cleaned up all residual detritus, (boxes, spare parts, etc.). They also allowed me access after removal of old oven and dishwasher to vacuum and mop before installing the new items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was fairly quick as the old washer and dryer was just 2 steps inside home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who did the installation and took our old refrigerator were great! They were really nice and very professional, they did a great job. I had not used this service before and it was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience with movers

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old refrigerator was a GE Profile, and the movers said it was one of the heaviest they have ever moved, even with the doors taken off. Despite this, and the fact that it was a very hot day, they did not complain and did a very professional job. Also were on time and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and Dryer installation was quick and efficient. These guys came in and knocked it out. I know this was something I would not be able to do myself.... for sure... In addition, they hauled away our 10+ year old washer and dryer... again, something I would not be able to do myself

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys we’re good. In and out in a flash. Here when they said they’d be.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although pricey, was worth not having to move it out myself or having to dispose of.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best purchase EVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best part of purchasing a new washer! The crew quickly set up my new one and my old one disappeared! No worrying, carrying or having to haul it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and easy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very very heavy Sony Z9D 65inch TV. I was not looking forward to getting rid of it on my own but Best Buy made it super easy. I needed another tv anyways so with my order I selected pick up older item. They dropped off my tv and took my Old broken Z9D parts and all. I know it will be recycled properly now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Well worth the extra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is worth it! It beats having to haul off the large appliances yourself and risk damaging your house. The installers were very professional and very mindful not to damage anything. They got both our appliances out at the same time and it took less than 10 mins to unhook and take out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money to have a no hassle delivery and haul away. The people who delivered and installed my oven and microwave were awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was quick, timely. Kept me notified of their arrival. Friendly. Couldn't ask for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew that quickly moved my old fridge to the garage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great installers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who delivered and installed my icemaking fridge were very professional and did a great job. Instead of hauling my old fridge away, they moved it into my storage room which involved removing my storage room door. Still in all, they arrived early and were done and out of hear within a hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Take Away Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the haul away service! Made our lives so much easier.

    I would recommend this to a friend