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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13141 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 13,141 reviews
  • Rated 5 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The were friendly and professional and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    super convenient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to have the old fridge hauled away for a nominal fee, it would've been a huge hassle to deal with that myself. It was great to have the refrigerator switch-out completely done in a matter of minutes

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took out my old washer with ease, very professional even though it was a very tight fit. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick, easy, perfect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick easy and pain free way of getting rid of our old, nonworking oven. Saved me so much time and energy and their communication was great as well as no mess left behind. Will definitely choose this option for any future appliance replacements

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. Got the old one out without any trouble and put the new one in. Was very satisfied with how they did things and very respectful

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Take away

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As not wanting to deal with the hassle of removing the old machine, worth it to utilize this service

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Professional installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers had to go down a flight of steps and a narrow entry in my apartment with no issues. Hooked up and tested the water line

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my old unit quick and professionally

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Existing Dishwasher Removed and Disposed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was utilized during the purchase and installation of a new dishwasher in the place of an existing non-functional (due to age) dishwasher. Best Buy subcontractor removed and disposed of the existing dishwasher. No damage or mess. I am very satisfied that I did not need to store, research an appropriate disposal location, load and pay for the disposal at the said location. I feel this service was worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Timely delivery and very efficient!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was very efficient and very careful with our new washer and dryer. They took their time in bringing the appliances into the basement and quickly took out our older appliances. They came during the time frame promised and was in and out in about 15 mins. Very smooth and great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    efficient, clean, expedient, concerned for safety,

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    TVRecycle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents hauled away my old flat screen TV , saving me the trouble of trying to dispose of it. This was especially appreciated because it was too heavy for one person to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my a/c were professional and very friendly. They did an excellent job ensuring it was installed properly and took my old a/c away for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman walked in with the new washer. Connected it. Left it running. And left with the old washer. Insulation was less than 15 minutes and this included going up a flight of stairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional delivery guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional delivery guys. Thank you very much...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Useful service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and fast. No problems. Use when public utilities aren't offering a rebate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Haul-Away, Movement, Recycle Service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers were all very professional and cared about our home. Very good service! Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery crew arrived when they said they would. They were fast and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 31 year old dryer had to go to make room for a new one. The installers were very efficient removing the old one - didn't bump the walls, etc. When it was moved, there was a lot of old dust and build up on the floor underneath. The installers were super patient and let me clean the floor before installing the new one. Great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very nice to have someone come in and haul away the old appliances!! As a single mom, I appreciate this so much! They are always so nice, clean and courteous!

    I would recommend this to a friend