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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13141 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 13,141 reviews
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great haul away service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees were professional, careful not to damage anything when they hauled old fridge away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, Fast, no hauling away costs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely appreciated the service. Did not have to lift a finger. It was fast, they removed old washer and dryer and brought in the new so glad we chose Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery/haul away guys were very professional, personable, careful, polite, knowledgeable and STRONG! My laundry room is upstairs. I moved everything from their path. They used body straps to move my old Samsung washer out and to bring in my new LG 5.0 Turbo wash front load washer. They placed the straps under the old washer, and stepped into the halter. They lifted the washer completely off the floor and walked it across the upstairs, down my staircase, through my house downstairs and out across my yard to the liftgate on their truck. They never even set it down once! They did the reverse bringing in my new, larger washer and went up the stairs and placed it into my drainpan. It was awesome, no marks across my hardwood floors or tiled bathroom and laundry room! They installed it, ran it through some cycles gave me a quick rundown and were out of there. Excellent job start to finish.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed my refrigerator with ease and did not damage anything in the process. They placed it exactly where i wanted it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Convenient, Good Value Haul Away Service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently had to replace two apartment washing machines. One had dirty water in it. Both Haul Away Services went well and we really appreciated the convenience of this service.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Professional and friendly installers.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very friendly and professional. It was installed in a second floor apartment with small 30 inch doors. They were able to get it in and not damage anything.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick in uninstalling the washer and hauling it away. It did not work so it saved me a lot of hassle of getting rid of it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the money !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good services no issues with them dropping of merchandise

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who came to deliver and install my new washer and dryer were professional, respectful, quick, and knowledgeable. Couldn’t have done it without them! They also hauled away my aging dinosaur unit. By the time they left everything looked great and was ready to use. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great seevice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did great. They removed the old refrigerator quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wager/Dryer Removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is great, the old washer and dryer were removed and I didn’t have to worry about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and Efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team communicated very well regarding their arrival time. They quickly and efficiently dropped off the new TV and took the old one away. They were very polite and professioal.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Strong, careful and caring

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who removed my old refrigerator were terrific. They literally carried it out without a cart. Very careful of my property.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that brought in our new unit and hauled away our old ones were great. Very efficient and amicable too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were the best. I had a tight fit to get the old washing out due to construction that took place after that machine was installed. The team couldn’t have been more helpful or creative in figuring out ways to get it done. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleared everything out and took care not to damage anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional team. They wore shoe covers to protect my floor from dirty shoes. They also hauled away my old appliance very carefully as to not damage my walls or door. Great team.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and haul away makes it much easier in a busy life.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Professional Haul Away Service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have my old appliance taken away at time of delivery of the replacement!

    I would recommend this to a friend