Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13142 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 13,144 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    They came, it went!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy product removal is Great! You schedule an appointment, they came on time, took out my old TV and they were very professional and nice. Were also super quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and efficient. Even wore booties in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    DISHWASHER...

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives removed my old dishwasher and installed the new one quickly and efficiently. Great job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible delivery service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team bought Fridge in just plugged it in didn’t make sure it was set to a cooling temp. I had $100 dollars in food go bad . Tried to call and report and got the run around also paid to have old fridge moved to garage they just took it didn’t even ask.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Impressed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had just purchased a new flat screen TV! I was worried about how I was going to get rid of the old one because it was a tube TV that was really heavy to me anyway. I was trying to tell the guys to be careful as it was heavy while I was talking one of them had lifted it and carried it up the stairs. I was like wow

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Courteous, efficient.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two delivery guys efficiently relocated the old dryer to my front porch with zero fuss. I didn't want to simply junk it or send it the landfill. I sold it for a few bucks to a guy who desperately needed one quick and cheap.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    great people

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old refrigerator was removed with no trouble-- this service is worth every dollar!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took great care with my property and new floors. It LIKE THEY WERE NEVER HERE.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service. Highly recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed my old appliance in two different homes. Then installed the new one. On time, efficient and professional. No problems, cleaned up all debris. Great job both times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away of old dishwasher.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice not to have to deal with old dishwasher! Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys were able to take away the old refrigerator and oven and even cleaned the area behind the oven (which hasn’t seen the light of day at least since I bought the house). They were fast and efficient and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Built-in double oven installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional, clear communication, and did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite and efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians worked relatively quickly, were knowledgeable of products. Very polite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hey!! Oh...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is something I'd never seen before: When the installation crew took out the old washer and dryer to the curb, an older gentleman driving a beat-up pickup truck with all kinds of junk in the bed stopped in front of my house. After a quick conversation, the installers loaded the machines into the back of the beat-up Chevy truck, and the gentleman drove away. Granted, when the washer and dryer crossed the front door threshold, they were no longer mine, so the guys could do what they wanted with it. Still, it struck me as odd, and I laughed it off after realizing, "Yeah, it's out of my hands."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    East delivery- guys were in and out within minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were fantastic! Took out the old one, let me and helped clean space then put in new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got our old nasty fridge out of our hose and disposed of it for us.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth the Cost

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so glad that I included this service when I had my old window a/c unit uninstalled. The agents were helpful and saved my having to worry about where to store/recycle the heavy unit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great dishwasher. Horrible service

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is great, but it was the worst appliance delivery and installation experience that I’ve ever had in my life.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time courteous and got the job done.

    I would recommend this to a friend