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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The delivery and haul-away was professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two man crew that delivered my new TV and hauled away my old rear projection TV were friendly and professional. They had a hard time getting my old TV up the basement steps but did it without a complaint. The also took time to install and give me a short tutorial on my new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionals and gentle people. Fast and efficient with time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionals were on time and friendly, and respectful. Showed me how to use gas stove properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Aways was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional service. In and out. New fridge was set up, old fridge was taken. Easy and seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient that they haul the old items away. There’s no way I could get this outside myself

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hauled away a broken stove

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a great convenience service to haul away an old stove and installing the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they hauled our old refrigerator away. Professional, prompt, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Circuseale

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old washer with a GE from Best Buy. Two men arrived in big truck and hauled away my old washer with no problems. They arrived early and took care of business quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Product Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No old equipment to remove and recycle. However, the team did inquire. The equipment worked flawlessly. The team discussed and answered all questions on operation, service and warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy installation and hauling of old one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the new fridge and hauled away the old one quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered the new dryer and took the old one away very quickly. They were in and out in less than 10 min. And I didn’t have to worry about disposing of the old dryer myself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very efficient and professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and professional services. They helped to install the new TV and move and mount the old TV to another room. Even cleaned and tidied up the areas afterwards. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Refrigerator installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very careful to protect the hardwood floor in the kitchen when they removed the old refrigerator and installed the new one. Very courteous and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Professional Haul-Away or Movement or Recycle Service is well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    great people

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old refrigerator was removed with no trouble-- this service is worth every dollar!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs came and removed old appliances installed new ones in 40 minutes. Seamless ordering scheduling and installation. No problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    BestBuyHaulAway

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to shop and purchase a new refrigerator online. I included the option of having them haul away my old one. The staff did so as scheduled and were in and out of my home in no time at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very professional and helpful. They called when they were close by.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Non-working Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took my non-working refrigerator away and I was happy to see it go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greta Haulway!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away process was very fast. Took them about 5 minutes to disconnect it and take it out of the house.

    I would recommend this to a friend