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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13159 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 13,156 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatful that I wasn’t stuck with having to remove my own refrigerator. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removal of old range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carefully removed item from my home and placed in geek squad truck. They did a nice job. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend having best buy install and remove your old appliances. I like the added comfort of knowing its done right and if anything goes wrong they will fix it. Them hauling the stuff away is a plus for me as well. Ive installed things in the past and maybe I’m lazy but having someone else do it is worth the money for me. They are very professional and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very careful with removal of our old TV and took all the pieces away. Made the process very convenient for us!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Quick and safe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient team, always professional and removed the machines without causing any damage to my unit

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again can not speak more highly of the workers who helped us with the service. They were outstanding with the installation and removing our old unit, they even double checked our old unit to see if they could fix it. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional individuals, efficient and they were ahead of schedule. I loved that I could track how many stops away they were in the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good alternative to do it yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and attentive. Hiring these guys is a great relieve for you. 100% worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away movers

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The movers came in to deliver and to haul away my old refrigerator, they did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hassle Free Hauling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed watching how the delivery guys hooked the old refrigerator onto themselves and walked it right on out the house. Saved me a lot of trouble, to what looked to be really simple to them.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Samsung installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the two men who brought my new Samsung had to walk it down a long path to my house they also had to take the old machine out the same way. They had no problem or complaints with doing this. I would have expected grumbling, but I heard none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Haul Off Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul off service was great. I had it out in the garage for them so all they had to do was roll it out.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband was complaining about going to the dump with our old dryer and washer, He was very pleased with this service . The guys were careful not to scratch my furniture when removing my old washer and dryer. it took no time to hook up and the delivery men were very nice to take the time to explain the features on my new purchase

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waldemar and Christian were great, they took care even when removing our old appliance and made sure they didn’t mark up anything or bump walls like most companies do. Could not be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, fast, rapid, and very confident. They were in and out in a flash and they did a great job and setting up our refrigerator, and hauling away our old one to fridge heaven.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable. Cleaned everything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professionally hauled and installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were amazing and efficient. They were fast and respectful of my space. They wore a mask and hooked up my new product as well as move the old fridge to a new location without a scratch. They were amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD KNOWS WHAT TO SO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys had my old panasonic 58 inch plasma TV unhooked and in the box my new Sony OLED came in no time amd carefully took it out to their truck to recycle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer hauled away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product (old dryer) hauled away as advertised without problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great delivery experience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered and hauled away the old dryer were amazing! They were on time, very respectful, in and out in no time, took the trash with them ( I've had delivery companies leave the plastic and cardboard behind). Couldn't be happier!!

    I would recommend this to a friend