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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 13,640 reviews
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Careful and polite!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took away my broken old washing machine. They were very careful not to bump into anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away. Great price option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought unit as a set on sale and did BB install and haul away old ins. BB had units to 2nd floor Apt installed in 45 minutes include removal of old. Total package great deal!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were real gentlemen. They worked hard and fast and were super friendly and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removing old washer & dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys from the GeekSquad did a great job at our old washer & dryer combo. Able to navigate the path to our basement laundry room with no issues. Very pleasant and efficient. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worry-free service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worry-free service and a must have when replacing old, heavy appliances. Best Buy folks came and went in a flash. No damage to the house or grounds. I’ve used them 4 times and always gotten perfect work!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Helpful Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to remove were very nice. They were considerate of my floors and made sure there were no walls touched.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I didn’t have to carry my old one out. Crew was fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional, fast and Safe!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great service to add when getting your TV or appliances delivered. They just seamlessly take away what they are replacing. Makes life easy. They were professional, fast, and safe.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great team

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job and got the old oven out without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice and easy process.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great. I didn’t want to have to deal with hauling this big appliance away.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great job or delivery & removal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great of installing my French Door Fridge/Freezer in an almost "impossible" space! (See that review for details). They then did a good job of removing the old fridge & never marred or scratched anything in the entire process. Very nice guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved out the old and offered to sweep under but realized I already had it ready!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Removal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old range was removed quickly and cleanly by the delivery professionals, They were careful in their handling of the range and left no marks or damage behind.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick and easy install and removal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was quick and friendly, and he removed the old microwave when he was finished. Would recommend to others.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Easy haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old fridge was removed and taken away easily. It was loaded into the truck and hauled away. The delivery men were courteous and took care not to damage anything when removing the fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved my old appliances out to the driveway where they could be picked up by someone else to use. They were great & very helpful. I didn't have to worry about scratching my floors or doorway.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Normal experience

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is comparable to other similar services used in the past. They take the old one out and that's about it.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Who needs Got Junk to take away your old appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old appliances were removed with ease, and no damage to any part of the house - the team members were professional, respectful, and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! GE refrigerator is perfect for small kitchens.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hauling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery person from Geek Squad provided phenomenal service and made sure they were able to bring in the product with no problem. They were very cautious with delivery and install. Great service.

    I would recommend this to a friend