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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13215 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 13,215 reviews
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and very careful not to damage any walls, doors, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Use this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to get rid of my older oven & it worked seamlessly.. the only better alternative is selling by yourself or calling junk companies if you’ve time but they are both expensive n unreliable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Maybe you don't need this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice service, but I don't know if you need it. In College Station, people seem to just come by and pick these things up at the curb, but it was nice they got it out of the house!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance recycle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were behind schedule but did call to inform which never happens nowadays. Very polite and no damage moving out of the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Communication Challenges

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew that delivered our fridge was excellent, per my other review for delivery. However, they (as was reported to me by my wife who was home) seemed surprised about the haul-away, as though they hadn't been informed. How is that possible when it's part of the invoice? Nonetheless, I'm grateful that they hauled away our old fridge and it didn't become a hassle I'd have had to deal with later. Thank you for providing the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Removal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old range was removed quickly and cleanly by the delivery professionals, They were careful in their handling of the range and left no marks or damage behind.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont even remember how much it cost, but whatever we paid was worth it! They were so quick about hauling off the old appliance, it was so easy and really nice to focus on our new appliance once it was setup!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Haul Away went smoothly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Best Buy deliverers haul away our old freezer was instrumental in our decision to purchase. They did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Professionals!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and haul away was done so quickly, I was amazed. The crew certainly know what they are doing. And they do it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best way to rid of old machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took my old washing machine quickly. I had everything unhooked so it was easy to get out and loaded. Best service as I don’t drive or own a vehicle! It’s not easy to drop off to a place that will accept it. Love that they do this, even with a fee!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great Removal Team!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team for removing my old Washer & Dryer, did not leave any marks on walls!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and painless would use them again and recommend to those who don’t want to get their hands dirty and needs immediate removal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very tidy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed and cleaned the area the washer and dryer were in before installing the new ones. Took all the excess materials away and cleaned up after themselves.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Dlivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that showed uo knew exaxtly what to do and had a great process of getting the nee appliance in and the old one out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This crew was lighting fast with their haul away, they were exceptionally careful going down the stairs and did not bump into a single thing, I was watching. So glad I paid for this service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers took away the old washer and dryer with no issues. They were very nice and neat and clean about the haul away. I barely noticed they were done hauling out the old appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon delivery of new item, old item hauled away without any hitch.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Professional Haul-Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professional haul away went as expected as the crew took care of everything we needed. No dents in the door!! LOL!!!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Quick Deinstall of Old Unit and Removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed the old washer quickly and with minimal fuss. Got it out to the truck without dinging the walls. super easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gentle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily carried old machine out and gently delivered new machine

    I would recommend this to a friend