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Customer Ratings & Reviews

Your price for this item is $399.99
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Customer reviews

Rating 4 out of 5 stars with 94 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers express satisfaction with the Carbon E7's sturdiness and ease of assembly, frequently praising the clear instructions and the smooth operation. However, some users noted that the machine can be quite noisy and heavy, potentially requiring assistance during delivery and setup. The built-in fan also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 94 reviews
  • Rated 4 out of 5 stars

    Good machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Very expensive, but needed due to lack of open gyms.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piece of equipment and easy to put together. It is heavy so be sure to have help loading and unloading.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Low quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low quality material, very expensive , noisy, looks like there is no better option, disappointed

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Ramin

      We are sorry to hear that you felt this unit was low quality and noisy. Our highest priority is to enhance your exercise experience and get you motivated about health and fitness.

      Can you elaborate about what felt low quality to you? We would like to help improve your experience with us.

      Contact us directly at [email protected] with your case #1-R101033. Keep going! It never gets easier but you can get stronger.

      Thanks -ProForm

  • Rated 4 out of 5 stars

    Elliptical

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, plenty of options, requires a rubber mate underneath or can shack a little bit. That’s even after adjusting it.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    Stable, quiet, solid Elliptical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The elliptical is quiet and feels very stable, the iFit program is also very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elliptical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good machine, the arms are better suited for someone short, other than that it’s a good elliptical machine

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great machine thebentire family loves it it's sturdy easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! It hold me pretty good and doesn't shake much, I'm 6ft, 230lbs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice eliptical

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a bit to assemble but well made. Very easy stride

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the Gym

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine working from home for the last 14 months has caused me to not work out as often as I would like and I ha e the pounds to show it. This was my go to machine at the gym and this one glides so well. It took a while to coordinate with Best Buy to assemble it (that system needs to be revised) but once I worked through that it was all good!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not install the Profom Elliptical

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer Justin Crow, Home Theater Innovations did the worst job ever. He did not install it correctly and it finally got fixed this week in Sept.by Proform,. I want my money back from best buy. I purchased this back in May2021, it just got fixed in Sept. Terrible service by best buy not Proform

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Boohoo

      We’re happy to hear that we were able to come fix your equipment after the installation did not go well for you.

      How has your experience with this elliptical been?

      This review platform is intended to reflect the star rating on your experience with the product itself and should not reflect upon the retailer. To give your feedback to BestBuy, please contact their customer service department.

      We would like to know more. Thanks for your feedback!

      Email us at [email protected] if you ever have concerns about your elliptical.

      Thanks - ProForm

  • Rated 4 out of 5 stars

    Nice Elliptical for Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price but just a tad hard to use possibly due to it being new

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for me, I assembled it for me and my wife to enjoy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Elliptical.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and sturdy. I love the iFit feature. You will have a trainer and the machine adjusts on its own during your workout. You will never feel you’re working out alone. This machine has a fan on it as well.

    I would recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Thanks for your comments and review. I'm glad to hear you love iFit. It's a great feature to keep you motivated. Good luck to you in reaching your fitness goals!

  • Rated 5 out of 5 stars

    Great elliptical

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a solid machine. Assembly isn’t to bad. It took me a couple hours. The included iFIT membership is really nice. The machine automatically sets resistance and angle by what the trainers are saying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It’s so easy to use and having iFit makes it 1000x better. The workouts are actually fun and really motivating. I love this rewards you get for doing the challenges and the live 5ks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use. Works great. Monitors your time on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this for beginners to seasoned users. I like the options to work out at different levels.

    I would recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Thanks for your comments and review. Good luck to you in reaching your fitness goals!

  • Rated 3 out of 5 stars

    So so product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless ineffective product. Its complete crap and isnt working for me anymore. Geek squad was no help so don’t bother adding that plan. I’ve been waiting a supervisor call for two weeks and counting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in this machine was hoping it would be as smooth as the gym ellipticals are but it wasn’t even close. I also could not get the iFit to work & the machine kept telling me to update the software but every time I did it would error out so I could never use it. I am returning it today. I do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Happymomma

      Sorry to hear that you’re disappointed about how smooth this elliptical is. We would like to look into how this unit was assembled and ensure each part, implemented as intended, is performing optimally.

      We would also like to help you with your iFIT experience. We are sorry you kept seeing an error after software updates.

      Will you please contact us directly at [email protected] with your case #1-R101017 and so we can look into all the options for you? We are excited to enhance your fitness experience with this elliptical and iFIT membership.

      Thanks -ProForm

  • Rated 2 out of 5 stars

    Great... until ramp collapsed mid-use 14 months in

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light use (less than 100hrs) and 14 months old the ramp just collapsed mid use. Scary and dangerous for sure. Now I begin the hurdle of understanding my options here. I fear from the review below I be spending time tying to resolve this and my options. It's been awesome until right now. Will update on outcome.

    No, I would not recommend this to a friend
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