If I could go back in time, I would not make this purchase. It took less than a year to break which means my warranty is active but I am doubtful it will be fixed before it expires, I feel like the are purposely delaying it to run out my warranty so they don't have to fix it. I used LiveChat, emailing, and calling iFIT/ProForm and still have a broken machine. It took about a week of talking to them for them to believe my machine was broken, they initially were going to charge me to have a technician come out and look at it. Once I FaceTimed with the parts department after being transferred twice and on hold for a while, they finally saw how broken it was. Due to it being under warranty, they sent me new parts and said a technician would call me in 3-5 business days to schedule an appointment. 5 business days came and went so I called again and they said it would actually be 7-10 business days. 10 business days have passed and I still have no call from a technician or an explanation as to why it is taking so long. My emails are being ignored and marked as resolved in their system without ever contacting me. This piece of equipment costs over $1000 after taxes, so obviously people are invested in it functioning correctly, but they don't seem to understand that. Being told to keep waiting is extremely frustrating. Beginning in November I was working out every day and now I haven't been able to use my machine for over a month. I loved the iFIT workouts, but without a machine it feels worthless so I am trying to get my plan refunded. To anyone thinking of purchasing, I would shell out a little more money for a better model from a brand with better customer service. This is not worth $1000 given how easily it broke. I used it for iFit workouts 124 times which averages about to $8 per use. A gym membership would have been cheaper. I'm not sure if ProForm was hoping people would use it more as a coat rack than a piece if exercise equipment but it sure feels that way. Even if anyone ever does come to fix it, I am afraid it will break again. It is not a great feeling to be worried to push yourself while using expensive exercise. I have attached pictures of the inside of my machine (customer service/the parts department asked me to remove the external cover). You can see that thick pieces of metal have dents, the plastic has scratches and dents, and there is a lot of damage for a machine that is less than a year old.

The best elliptical ever! I bought it to pair it with my proform C7 threadmill, after the pandemic we decided to build an in home gym, it was really easy to assembly, I did it myself and took me about 1.5hrs, just needed some help at the end to set up the board part. This equipment paired with iFit makes them one the best! The buid quality and material are outstanding, if you're looking to increase your exercising, it's really easy of getting hooked with the iFit challenges, they will keep you looking forward the next one! I highly recommend this equipment.

I wasn’t expecting to much because of how much I love the elliptical at the gym. This machine exceeded my expectations! I am in shock of how challenging it it’s! You get a free year ifit subscription, after that you have to pay. I just got my elliptical last week so I haven’t had to pay yet but I can tell you, it’s well worth it!! The trainer kicks my butt! I have learned new elliptical workouts that I wouldn’t even imagine, full body works. I don’t regret this purchase. I love it!

I really want to give this at least 4 stars, but the fact is, after spending hours meticulously assembling this with my partner, the WiFi won’t stay connected and the fan doesn’t work. It’s a great machine, but it is incredibly frustrating having to make a warranty order for a new device. If the new part doesn’t resolve the problem, then I’m forced to return it. The device depends on WiFi working for it to operate properly and it renders it useless. Regardless, I have tried to use the machine for exercise purposes without tracking my results and it makes a thud sound on the left side whenever I’m inclined. I’d expect this for something half the price, but not for something in the grand range.

From an easy setup to customizable workouts this elliptical has been exactly what I wanted. Setup took two of us just about an hour and a half; we usually don’t make a great building team. I can’t express how much I love being able to walk out of my home office and across the hall to get a work out in during my breaks from work or even at lunch. A goal I had for myself was to stop wasting money on a gym membership I haven’t used in years, nailed it. The equipment itself is built for sturdiness even when us thicker people use it. My partner is nearly 300lbs and this has not shown any signs of giving. We like that no adjustments need to be made to the handles or pedals when using after each other. I like that when using workouts within iFIT the elliptical automatically adjusts the incline and resistance, no need to stop working out to change this and get that heart rate back down. Speaking of the lower handles have a heart rate monitor which is such an awesome feature. If you don’t have an iFIT membership or are doing a “manual workout” you can change the incline and resistance at the touch of a button. Another pretty neat feature that I’ve notice note all elliptical a have is a water bottle holder; it’s very important to me to stay hydrated especially during workouts. My partner loves the fan and that it is also adjustable. Overall the craftsman’s ship beats any feature, it’s very sturdy and definitely built well. I received this product at a reduced price for my honest and unbiased opinion.