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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $1,999.99

Customer reviews

Rating 4 out of 5 stars with 94 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers express satisfaction with the Carbon E7's sturdiness and ease of assembly, frequently praising the clear instructions and the smooth operation. However, some users noted that the machine can be quite noisy and heavy, potentially requiring assistance during delivery and setup. The built-in fan also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-94 of 94 reviews
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice big screen very easy to use. Fits nicely in the room

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      RayV

      Thank you! We appreciate you taking the time to write a positive review.

      We are happy to see that the size of the machine works well for you and hope you enjoy using it daily.

      If we can assist you with questions or concerns, please contact us at [email protected] for the best experience.

      Thanks! -ProForm IconHealthandFitness

  • Rated 5 out of 5 stars

    Workout machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great item especially with gyms being closed. Would truly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted My Money

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this elliptical in June and it broke in 5mos..I Called for Service in November and it is now January and I’m still waiting on parts to repair it. The elliptical itself “seemed” great, and is still under warranty but getting it repaired absolutely sucks, so I DONT recommend it.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      CarbonProFormE7,

      we are glad to hear your elliptical seems great for you, although, we are sorry you are still waiting for parts to repair it. Ordering parts has taken longer in some instances due to the pandemic surge in at-home fitness needs.

      Like you, we want your elliptical up and running as soon as possible. Contact us directly at: [email protected] so we can take a further look into your order and get your parts to you as soon as possible.

      Thanks! - ICON Health & Fitness

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tracks go nice and smooth nice detail on the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 1 out of 5 stars

    E7 carbon

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to assemble and use. Very quiet and smooth. Comes with ifit subscription.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Jeff

      We are excited to read that you find our ProForm Carbon E7 excellent and easy to assemble. Positive feedback from our members makes our day and leaves us with a smile on our faces.

      Generally, when someone is happy, we receive 5-Star reviews. Could you tell us why we earned a 1-Star review so we can help you?

      If you have more questions, please feel free to email us at [email protected] for help. IconHealthandFitness

  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if it was the installers or if that is how this elliptical is but the pedaling on this machine is way to hard on the lowest resistance. Only used it about 5 times since it was purchased. Definitely would not recommend if you have bad knees or are a beginner.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Treadmill

      We are sorry to hear that the resistance on your unit seems hard on the lowest setting. We’ll be happy to look into this for you and get the resistance working as it is designed to. Please contact us at (833) 680-4348 or by emailing [email protected] so we can help you.

      Thanks! - ProForm - Powered by iFIT IconHealthandFitness

  • Rated 1 out of 5 stars

    Pro-Form

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great on the first day however Product had a defect within a few days of installation. It became loose which doesn’t usually happen with Pro-Form.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      ProFormCarbonE7

      Thanks for reaching out. Let’s look into the defect and what has become loose immediately and ensure your machine is performing properly for your workouts.

      Contact us at [email protected] with your individualized case number, 1-R102000, for expedited assistance.

      Thanks - ProForm IconHealthandFitness

  • Rated 1 out of 5 stars

    This Machine Wobbles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine wobbles. The techs did a great job setting it up but it rocks back and forth. I was surprised and disappointed. I am sending it back.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Bullseye

      We are sorry that this unit is not as stable as you would like. If you have not returned it yet, we would like an opportunity to troubleshoot the unit and look for solutions to stabilize it better.

      Please contact us at [email protected] at your earliest convenience.

      Thanks! - ProForm IconHealthandFitness

  • Rated 1 out of 5 stars

    Worst Product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy this. Mine is defective. Manufacturer cant fix it. Best Buy is refusing to help

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      emick06

      We are very sorry that your elliptical is defective and that you haven’t received the help you are needing. We stand behind our products and the quality that is provided to you as our customer. Your full satisfaction is very important to us which is why we are here to help you.

      Please email us at: [email protected] so we can take a look into your situation and make sure you are taken care of. Your personal case ID number is: 1-R100639. We look forward to getting your elliptical up and running as soon as possible.

      Thanks! - ICON Health & Fitness

  • Rated 1 out of 5 stars

    STAY FAR AWAY

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In order to use any of the best features you need a subscription and the app doesnt even work. Its not worth the money

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Ulysses

      We’re sorry for any misunderstanding. This machine can be used manually without an iFIT subscription. The iFIT membership gives you access to a library of interactive workouts.

      If you have any technical difficulties with the app, we would like to know so we can make efforts for any updates needed on the app and the specific device being used.

      If you would like to contact us at [email protected], we will be able to assist you in more detail.

      Thanks - ProForm IconHealthandFitness

  • Rated 5 out of 5 stars

    Preform Elliptical

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product I love it and easy to operate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and intuitive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to get ahead of my health but I am a bigger girl and on this journey myself. I know I needed it to be simple and easy to use. This was SO easy and intuitive to setup, to use and keep using that I am finding it easy to stay motivated! First, it comes in a very large box and I was able to set it up ina bout 30 minutes. The pieces are already sort of together and the instructions are super easy to follow. In about 3o minutes I had it plugged in doing an upgrade. The LCD screen is large enough to be a big phone that you don’t have to charge. But overall the machine fits well in my bedroom without being too big. It’s super quiet and easy to adjust resistance. Even the fan is quiet! This is a stellar machine for someone who needs it to be simple to start and use. If it was hard to use I’d be unable to keep myself motivated. I don’t have that problem! I can walk by and say “oh man, I have 10 minutes…” and in less than 1 minute I am on it, getting a workout in. Very happy with the ease of use. I received a discounted product in exchange for my honest feedback.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    whole body workout

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived quickly and just as described. Extremely simple to put together, very easy instructions to follow. Such a fantastic and thorough workout works out my entire body. So many different trainers and challenging levels that I never get bored and have an easy time changing up my routine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work -

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried the machine and while the display works, it does not register movement at all. When attempting to use the ProFrom the workouts (programmed or manual) do not start rendering the unit essentially useless. Quality very much, seems to be lacking. I got this for my girlfriend, who is an officer in the military, stationed in a cold weather state (it's been in the -24 degree range as of late) and she needed something she could use at the house provided by the hospital site she works at. The fact that this unit doesn't work is very disappointing, particularly after flying out here to put it together and the fact that a I will not likely be here when service or a new or different unit replaces this waste of a machine. I cannot recommend this to anyone at this time.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      QBgod

      We are sorry this unit seems to be malfunctioning, and understand this inconvenience. We would like to assist you in making the process of repair/replacement as smooth as possible.

      Email us your order information at [email protected] with the case number, 1-R102169, in the subject line and so we can help you in more detail.

      Thanks - ProForm IconHealthandFitness

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