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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 21 reviews

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71%
would recommend
to a friend

Customers are saying

Customers often highlight the Carbon EX Elliptical's smooth and quiet operation, describing it as sturdy and well-built. However, some customers have expressed concerns about a noticeable noise issue, describing it as a 'horrible noise'.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Assembly

    Rated 4 out of 5 stars

    Hard for older ladies to put together

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Elliptical, but there were a lot of pieces to put together and I had to have help from my brother. Was told there were not a lot of large pieces that needed assembly and that was not true. I also did not like the idea of having to go to IFIT to get it to work after it was assembled. I also do not like the idea they are trying to sell a program for {X dollars a month}. Not interested in another monthly bill. The machine itself, once put together and working is so far, easy to use and fits my needs for a workout. Still lots to learn on the programming.

    I would recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Hi Mary, I'm glad you and your brother were able to get it put together. The manual does state it takes two people to put together. The Elliptical can be run in manual mode where you can control all of the features. I'm glad to here it "fits my needs for a workout". Thanks for your comments and review. Good luck to you in reaching your fitness goals!

  • Cons mentioned:
    Assembly

    Rated 4 out of 5 stars

    Good workout at home.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assembly was not easy and it did not come with a tablet holder which was deceiving.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to Install. The only disappointment was that I didn’t release that this machine doesn’t have automatic incline feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smoothness

    Rated 5 out of 5 stars

    Long Lasting Products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Pro Form product. Easy set up. Smooth operation. This is the fourth piece of ProForm exercise equipment we own. this elliptical is replacing a 17 year old version. Not because it failed. We were using it the day before this replaced it.

    I would recommend this to a friend
  • Pros mentioned:
    Smoothness

    Rated 5 out of 5 stars

    Great Machine at reasonable price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third elliptical machine and it has been excellent so far. I love iFIT, which has been a great motivation for me. The machine is so smooth with minimum noise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ProForm - just what we needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    exactly what we needed to get back into working out during covid. it's mostly quiet and the settings help with calorie burn/cardio etc. very happy with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Price Match

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I price match this product for cheaper. Best Buy brought the price down without an issue. Good for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No regrets!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing elliptical! Worth every penny! It's built solid, feels solid, and it's heavy. The incline and resistance levels pack a punch! I love working out on this thing and every workout has felt great! It didn't take long to put together with only one person but definitely two people would make it easier. Believe the hype, this machine is worth it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is not sturdy and if you do not turn it off after a few hours it gets the cable hot and it makes this horrible noise. I hope someone can reach out and exchange it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is unbalanced and at it’s lowest resistance it is too difficult.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Elliptical!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, Heavy Duty Elliptical for Home use! I love how heavy duty this is for my beginner and intermediate fitness needs!

    I would recommend this to a friend
  • Pros mentioned:
    Smoothness

    Rated 5 out of 5 stars

    Excellent Elliptical

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth, quiet, and sturdy elliptical. Easy to put together. Great product!

    I would recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Thanks for your comments and review. Good luck to you in reaching your fitness goals!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Elliptical

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my elliptical. It’s perfect for home use. Rey user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home gym

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product ; the whole family can exercise at any time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great elliptical!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An awesome machine so you can do exercises, it does the job

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Creaking noises and terrible customer service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the machine but it’s been making creaking noises and am unable to get resolution through preform.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Cindi

      We are glad to hear that you love your elliptical. Although, we are sorry it has been making creaking noises. Can you give us more information on where the noises are coming from?

      Your full satisfaction is important to us. Please contact us directly at: [email protected] with the personal case ID number: 1-R100048, so we can make sure your machine is working properly.

      Thanks! - ICON Health & Fitness

  • Rated 2 out of 5 stars

    Worked for almost 2 years and then broke

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this in may 2020, and it just recently stopped working december 2021. It was really hard to put together and was a great product. Unfortunately it broke after not much use, so I would not recomment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great elliptical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Works smoothly. Nice technology. Love the shelf for my iPad

    I would recommend this to a friend
  • Cons mentioned:
    Assembly

    Rated 1 out of 5 stars

    Bad and cheap quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad item. It makes tons of noises from the parts. It’s either not assembled well or it’s made cheap.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, it really works wonders! Got it for a good deal.

    I would recommend this to a friend
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