Customer Ratings & Reviews

This is not about the product as it was totally fine and it was doing what it was suppose to do. No complaints there, but the 2 star is for two reasons. The overall declining experience of the purchase, increasing reliability concerns on Bestbuy but at the same time I still feel like I am a loyal Bestbuy customer, hence the 2 star. This purchase was made duiring the holiday season(early Dec 2025) where there was an offer with the purchase of the product. It was at its full price, but there was a 100$ gift reward with the purchase. I purchased it online with a pickup in store. I forgot to ask during the visit to store for the pickup about the offer. After reaching home, I remembered a day or two later and had a chat with the bestbuy rep. I have mentioned to check on the best buy app and also provided them the amazon link for the same product with a similar offer. They've confirmed and mentioned that the offer is valid but it will take 2 weeks for me to get it via mail. They confirmed that i will receive my gift card and i took the screenshots of that conversation along with the case ID that theyve provided. Cut to two weeks later, I didnt recieve anything and reached out to bestbuy again via phone, gave them the case ID and they've mentioned that the purchase is not eligible. They escalated it to another rep and he said the same thing and both the interactions were not that great in terms of customer interaction. It was a bit of rude, as in the tone was missing empathy. I would have been totally fine if the first rep would have mentioned that the purchase was not eligible as I forgot to ask during the time of purchase. I was told that the purchase will get me the 100$ gift card and two weeks later they've flipped it a total 180°. Now, 100$ is fine but the problem for me was the declining reliability on Bestbuy as a company. I used to pride myself buying electronics at bestbuy versus buying from Amazon. I had to return all the equipment i have purchased(which was about 770$), not because of the gift card but the experience. This experience is not just a one off thing, but a piling frustation with the recent purchases. For example, i purchased a TV(last year) and while Bestbuy delivered it and installed it, my expectation was everything will be done by professional geek squad. Instead it was delivered by a third party in a budget truck by two kids(hardly looked like 18 to 20 year olds). They've no experience and one of the two was not even having a clue what and how to do it. The other kid has a bit of experience and got hurt in our house as the other kid wasn't helpful. When we went in to check how things are going, we saw the chaos and I helped the kids cleanup and then helped install the TV while the other kids looking at us. Also there was a damage on the wall. Ofcourse it damage was compensated later, but the experience is what matters. Unfortunately for the first time, I am thinking of other stores and amazon to make any big electronics purchases besides bestbuy. Hope things will get better and back to how good it was before.

Great product and my kids love it. Meta does not make it easy however to sign a child up

I bought two of these, one for my brother and one for myself. We absolutely love them. We've had them for about 6 months, and there hasn't been any issues with either of them. They are comfortable, too.

Amazing product and availability was really quick and easy to pick

My daughter absolutely love these definitely worth the money

It’s a great experience using this. It took me a while to get used to it, but I’m having a blast!

Definitely a Great Buy, you get what you expect and pay for.

Bought for my son’s 11th birthday. Experience 10/10. !!

Although the AR is really cool, i wish it worked good in the dark like at night if i want to watch a movie or youtube, it doesnt detect your boundary, but good graphics!!

Just as the title says, does a great job being an affordable, functional entry into VR but it's not making huge leaps forward by any means. Happy I picked it up as my previous model had broken but if you're happy with an older model, none of these features would make me want to upgrade.

I love the feature where you can just use your hands. Improved graphics and processor. Still learning how to use it, but really enjoying it so far.

I think it’s good for watching tv on movies if you live in a place that doesn’t really fit a tv. It’s also very easy to use and set up and I think the games were also fun to play and you could get distracted for hours and lose track of time overall I think it’s a fun thing to use.

The beat ocules headset you can buy I have tryed all of them including the 3s and many other brands to amazing battery life and graphics 100% recommend

I always hesitated on buying a VR and add one more device in my life but after buying Meta Quest 3 i am really blown away by the quality and performance and the utilities of a VR. This one is priced exactly right the average daily user with up to 2 hours of battery life and plenty of apps on the meta store. I am loving this . Only concern was the headband that came with the purchase is not great so i had to replace it with one i purchased online that also has extended battery . So overall amazing purchase.

Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great item for any age. My son was excited when he got it. Better graphics and entertaining.

Having a blast so far. Only con is the battery life is somewhat short (1:30-2 hours), so would recommend getting an external battery pack. There are a lot of affordable options on Amazon.

Received as a gift on my own Best Buy account, have had a blast playing and watching netflix

Great help from the BB sales team. My boys are really enjoying the Meta Quest 3. Headset is more comfortable, controllers are easier to grip, and the option for using your hands instead of controllers is awesome. Highly recommend.

I love it, it's really easy to operate, so many game to download and play, the prices of some games are good! Fun to play with family! Thank you.