Customer Ratings & Reviews

I did not purchase this, a scammer did. My bank alerted me to a fraudulent charge and I got my money back, but since my order was placed for pick up I attempted to call the store so they could intercept my product. Really this was a courtesy to them because no one had actually paid for the device. However, it was so impossible to reach an actual human being to explain the situation to through that Best Buy was no help at all. Since the bots recognize my number and associate with an order, each time I called they said that my order was ready for pickup. But after the FIFTH attempt to speak to an actual human being, the bot informed me my order had been picked up. This scam happens a lot with Best Buy, so if you ever start receiving 100 emails in one minute from websites you’ve never subscribed to, check your charges.

Personally i got bored of it within a week. I do think its impressive what we can do with vr. For the price though.. im returned the item and i will wait the next 5-10 years until this technological advancement has grown further

Not nearly as user friendly as I expected to set up and simply do things. Constantly had to take it off to look things up on my phone. Pass through camera quality is AWFUL, basically unusable. And just the lenses themselves are very grainy and low definition. Even 8k vr video doesn’t look very good. Poor quality control, mine had a broken lense adjuster. Just a really bad experience all around

I have been trying to set the quest 3 up forfour hours and during that time it would only stay connected to the internet for around 2 minutes at the most. I went to customer support and different forums about the issue and could not find any answers to fixing the issue. Customer service only wanted offers work arounds such as using your phone as a hotspot instead of connecting directly to wifi. I even tried connecting to dofferent frequency channels and it did not help. For $500 i will definitely be getting my money back.

The device stopped charging after 3 weeks of use. After a year of fighting with Meta to replace both the headset and the Elite Strap that I had purchase, they responded with "Your device is now out of warranty and can only be replaced for $459.99." Unreal that they refuse to support their launch day customers that experienced charging issues so early on. 1/5 stars for what would have been a great device. Meta support is AWFUL.

Visuals are not that great and just about everything cost money. Games looked sad and cartoonish. Might be that expensive but things add up making it expensive.

Bought this on Cyber Monday as a Christmas present for my son. He was overjoyed to receive it, only to find after hours of failed attempts that it was defective. Only reason I gave this more than one star is because of the ease of getting a refund. As no more were in stock, I had go through another vendor for a new one, who thankfully offered free next day shipping. My son loved it once it arrived, but this experience makes me question making any large scale purchases from Best Buy again.

Myself and my daughter both had massive headaches within a few minutes of use. Doesn't seem to bother my son though. I have read the reviews suggesting that purchasing the elite strap helps make it more comfortable but after spending $500 for the system, I'm having a hard time justifying spending more on the accessories. It should have been included since this appears to be a fairly common issue. Also, the headset does not form a complete seal around my face, there is a gap at the bottom. If I try to reposition the headset, the images become blurry. And finally, I have to agree with other reviews, the mixed reality resolution is pretty bad. Very grainy. Overall, I didn't buy this for me but disappointed that we're not all able to enjoy and for the price, not really worth it.

Item was returned a after two weeks. Headset was unresponsive and was unable to access the bootloader. All of this was because the black screen appears after the Meta logo.

My first VR headset, i was kinda disappointed by it. The pass through was pixelated and blurry, the games were also blurry so i juat returned it.

Best Buy's Oculus promo is misleading, rewards incomplete, don't apply for the card.

Mostly good for 1-2hours then it’s getting discomfort for the eyes.

I think the few high poished games are cool but the resolution hurt my eyes ans gave me headaches. Will wait for higher resolution and better graphics version.

front heavy, and needed face pad upgrade, was to scratchy.

Wanted to upgrade to the new quest. But it is slower at loading games and has more glitches than my quest 2. PC Visuals are only slightly better imo. Better tracking but eh from me.

I was very excited to pick this up today and had high expectations for it as I previouly owned the Quest 2. First, the passthrough is terribly blurry, I had a headache within the first 5 minutes of using it. The passthrough clarity is definitely NOT as advertised especially playing in mixed reality. Second, I only noticed a minimal bump in graphics resolution, again not as advertised. Last but not least, customer service is nonexistent which is a shame for something in this price range.

Very good but i was expecting a bit more For example on quality of the cameras and definition And when i was charging it it overheated 2 times

Was mostly interested in the passthrough feature but was very warped and distorted. Wasn't comfortable after a long period

Don't buy a MetaQuest for your kids if you actually want them to have a game they can use. They are unable to use gift cards, have money gifted to them or share purchasing power. Then as a parent you can gift a game but not add-on bundles and are forced to spend 100% more for a purchase. Customer support is utterly useless. The "free game" that comes with it is not avaialble for minors to use/purchase, even with parental approval. They have removed all ability for parents to actually have a choice in what their kids use - they can only approve what META says they can approve.

I played it for a couple days and got super bored after doing everything I could on it, made me nauseous after playing to long so I stopped