Customer Ratings & Reviews
- Model:
- SK-1000189-01
- SKU:
- 10111423
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Quest 3 512GB headset, particularly its overall performance and amazing graphics. Many find the headset comfortable and are impressed with its VR capabilities, resolution, lightweight design, mixed reality features, and immersive experience. However, some customers have expressed concerns about the battery life and head strap. A few users also mentioned experiencing motion sickness, feeling the price is a bit high, and noting that the passthrough picture quality was not as expected.
This summary was generated by AI based on customer reviews.
no like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this device is good only for simulator. but is no frendly.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We are sorry you had a bad experience.
Feel free contact us directly if you require any support.
We'll do our best to assist you accordingly.
Thank you.
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended. It freezes a lot and errors out. Not worth the money.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there ShannonR!
Thank you for sharing your experience with our Quest device and we hear you! Freezing and errors can of course cause disruptions for your Metaverse experience and we want to ensure that all of our users have the best time in the virtual world!
Please reach out to our support team over our website, so that we can take a look at these freezes and errors, and then find a fix for your issue, so that you can jump back into the virtual world!
We hope to see you there soon and have a wonderful day in the meantime!
Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My VR freezing up in middle of gaming,can't control anything have to shut it off
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hey there JoskyO! If your headset is freezing while in any game, try hard rebooting the headset by holding the Power button for around 30 seconds, then test the games again. If this only affects specific games, try uninstalling and reinstalling them as well. If you're still having trouble, don't be shy to contact our wonderful support team at meta.com/help/support/, we'll be glad to give you a hand!
Black Screen after few days of purchases
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a defective product. Black screen after few days. Luckily under 15 days of refundable period.
No, I would not recommend this to a friendNo like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product I do not recommend, it is not like the sample you have on Best Buy.
No, I would not recommend this to a friendNeeds work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is not happy with the tracking on the new MQ3. Controllers do not keep track with headset which makes playing games difficult. Will be returning to store.
No, I would not recommend this to a friendNot as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected. Doesn't served the value for money
No, I would not recommend this to a friendBad batch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left controller keeps disconnecting. I went back four times to get it replaced. Still the same issue. Showed it to geek squad they couldn't figure it out either. There's a manufacturing issue with certain batches.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Anonymous,
Thank you so much for sharing your experience with the left controller. We’d love the opportunity to chat with you and see how we can help. Please don’t hesitate to reach out to our Support Team through our website.
Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the PSVR2. It has a much better collection of games.
I would recommend this to a friendtoo tired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont get vr if you hard a hard job or you enjoy videogames
No, I would not recommend this to a friendNot for the over 60 crowd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loved it, but I’m at the age where it made me so nauseous to play it. I had to return it.
I would recommend this to a friendtheir windows app is broken a little returning it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pass through is in color still sort of bad quality. hand tracking is good some games use it. What killed it for me and why i am returning it. I bought a rtx 4090 laptop. I install the app. the app says doesnt meet the min requirments. Back and forth with there tech. Hours spent. They say it doesnt meet min requirments. Then I releize maybe they dont have their hear up their @##. But then I check oculus website and says it supports rtx 40-series. So what now. Maybe take it back and wait for steam or apple <- very expesnive though. So for what i was going to use this for I have to give it 1 star cause their techs wasted my time.
No, I would not recommend this to a friendItem overheated and started smoking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for 30 minutes and it started overheating and smoking. Called best buy for help, they said to safely dispose of the unit, and they would refund or replace. They said i would have the refund in 24-48 hours after a week of no answers. Then they changed and said I needed to return it after I disposed of it. Now I'm waiting on a supervisor to hopefully honor what they said. Super stressful. Short lived xmas gift.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Flightsimguru!
Thank you for bringing this to our attention. At Meta Quest we take health & safety very seriously, therefore please contact our Meta Store Support for further assistance.
Meta 3 is trash
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working you would think for 700$s it would last for more than a year but i guess not, like most stuff from best buy, i pay and lost out big time!!!
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Samg,
Thank you for sharing your experience, we'd love to give you a hand and get you back into VR!
So please reach out to our amazing Support team here: www.meta.com/help/support/
Short lived fun
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 3 weeks. Than locked up and would not turn off. The batter ran out and after a charge would not turn on. When returned they had no replacement and more where not on order.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok but for the price i expected alot more and made my forehead numb followed by a massive headache
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Joseph, Would you be able to please contact us regarding this, to contact us click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Meh not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cool but gives me a constant headache and hurts my eyes it’s somehow more fun using my friends than just having my own and the games are to expensive I would use it if your lazy and want some lame form of exercise
No, I would not recommend this to a friendNot ready for prime time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hey all, mine stopped working the same day, while riding my recumbent bike it stopped responding and the headset reversed motion then shut down and sadly never to restart ever again. It was returned for a refund and I won’t purchase again until they fix it. I do not recommend purchasing until Meta fixes the problem.
No, I would not recommend this to a friendMake sure your serial number match
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased one from the west ridge store on 11/27/2024 fast-forward to today where I go into warranty out the item because it will not charge and they tell me that I am trying to scam them because the serial number is on the meta-quest do not match the serial numbers on my receipt and to leave the store because I am trying to scam them
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there DERisio, thanks for making us aware of this.
The reason the serial number doesn't match will be because the serial number on the receipt will be for the box itself rather than the headset.
Each component in the box will also have their own unique serial number, the reason being in case of one component needing replaced rather than the whole kit.
So if you still have the box we would recommend taking that with you so that they honor the replacement.
If you are still running into issues please don't hesitate to get in touch with the Meta Quest Support Team via the Meta Quest Help Center, we will be more than happy to help get this sorted out for you!
Battery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my quest today, and my quest battery is bad
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi Jovanicastelo!
We definitely don't want battery life hindering your your VR experience! We'd request you to to contact us on Meta Help Centre website so that one of our support agents, available 24/7, will look into this for you at the earliest!
See you there!
