Customer Ratings & Reviews

Nicely made headset, just camera quality is not there. Bought thinking the pass through would be clear and look normal…. Incorrect, the pass through is very grainy and distorted, giving most people headaches when they try to use it

I bought the Meta Quest 3 512GB — with Batman: Arkham Shadow and a 3-Month Trial of Meta Quest+ included. When the guy brought it (curbside), there was no indication of Batman or the 3-Month Trial being included. I pointed that out: "Oh, that's all inside!" It didn’t sound right to me, so I went inside the store, and I was told the same thing. I went home, of course, with no Batman, no 3-month trial, and no email with codes to redeem any of this. I went back to the store and talked to the manager, who had some suggestions but no other solution than contacting Meta. Why do I have to do all this? I contacted Meta, and the first person said I had to sort this out with Best Buy. I contacted Best Buy via chat (it is terrible that you cannot call the store directly anymore), and the guy offered me a $50 compensation gift card. It wasn’t good enough because 3 months of Meta Quest+ and Batman cost more than that. I contacted Meta again, the case was escalated, and finally, I got what I wanted. But I literally spent hours (driving, waiting, talking, chatting online). Of course, there was no compensation for that. Lots of words with no meaning, no value. A terrible experience - my last in-store visit purchase. (The Quest 3 itself is a great product - 1 star for the terrible Best Buy purchase and support experience)

Not really good quality. When I tried watching YouTube it was kind of blurry. It was good for movies but not so much for watching on the web.

The Meta Quest 3 is wonderful. However, I could not play for a long time as I was getting motion sickness and headaches constantly. Unfortunately, due to health concerns, I had to return it. :(

Fun but they dont tell you that the spacer for glasses does not help that much and the headset lenses scratch easy and best buy wont do anything for that!

this is the second one I buy, so it did not make the year. Luckily I bought insurance for it.

It is impossble to find a Quest 3 without dead pixels. If you already bought one you most certainly have dead pixels on one or more of your lcd screens. Google dead pixel finder and see for yourself. I cant tell you how many exchanges I've done. This product is junk and nowhere near worth $700.

Several dead pixels, didn't notice until after the initial return period, if you plan on purchasing you may need to go through several headsets and be warned, you should get the membership option that allows for greater than 50 days

Delivery was botched two times. First time, delivery was set for Monday, but delivery was attempted on Saturday when the business was closed. Repeat deliveries were attempted outside of working hours two more times despite the working hours being clearly marked. Order was cancelled and returned to the warehouse. I ordered for a second time and even through the item showed as in stock, the order was cancelled as it was supposedly out of stock.

Ever heard of a pet rock? This is the 2024 version. Don't buy this unless you love NO CUSTOMER SERVICE! hard to get refunds, I tried to get the 6. Months free meta quest+ but you have to put in a payment option I tried the PayPal link, I even bought a physical meta quest giftcard neither works. Before I put my credit card in I read reviews plenty of people had problems with over charging, difficult refunds. What it boils down to is the technology is 2 star great, everything else is bad. There are so many other pet rocks to spend a feww hundred dollars on with less problems.

You would think that a company charging $650 for a something thats right in your eyeballs would spend some time in Quality and Control producing their LCD panels but no, thats not the case. I’m already on my second headset because of dead pixels on my first and this one has a dead pixel and a stuck white pixel on the same side and just on top of each other. Check your headset and return them if you find any, don’t let this big company get away with this.

While its extremely cheaper than the vision pro, the quest 3 is a just ok option. I had a ton of issues with productivity and the free valhala game. My biggest downside is the necessity of a facebook account. I ended up trying the vision pro, and it only took a kidney sold to get that purchased. It is a far superior product, and shouls be when it’s 8 times more the price. My guess is the quest 4 will highly compete with the AVP. Eager to see the future!

Didn't even get a chance to use this product, This is more a complain on the brand META, I paid over $500 for this VR Headset, Wanted to use it as soon as I got home. Come to realize it forces you have to use a META app for whatever reason instead of just letting you connect to any computer. While my issue was when I would sign into META , it would tell me "there is something wrong, please try again later" I said okay, service must be down, so I tried again the following day for the same error. Went on for a week before I got tired of it and had to return it. Couldn't even get a live rep for assistance.

All Meta platforms are subscription-based. Waste of money and a glorified paperweight.

Cool for the kids I guess……………………………………………………………..

I bought this as an upgrade from the quest 1. but not much of an upgrade, still disappointed with the video qualities. My kids loved it though.

Its a good product but its too expensive i will recommend it tho

The novelty is fun at first but the enjoyment falls off. I found myself using this as a media device more than a gaming device.

Graphics so so, Battery life very poor. Underwhelming for the price.

The quest looks awesome but the unit broke within two month of purchase. Best Buy states one year warranty on parts and labor but will offer no help or guidance for return