Customer Ratings & Reviews

Not great if you wear spectacles, made me feel dizzy after using.

Out of the box, this headset is complete and ready to go to get started in a new VR adventure. I have to say that it's definitely come a long way in recent time, and this is the perfect headset to get started, whether it's for gaming, or exploring the VR world (the metaverse) and meeting new people in Meta Horizon. It includes Batman Arkham Shadow (which is a lot of fun to play) and a trial subscription to Meta Quest plus which I think is great to help give you a taste of different games each month. The headset comes with a power adapter and touch controllers. For comfort, I'd say the head straps that come on it are good and certainly good enough for longer sessions, but I'd recommend getting a set of straps that make it more comfortable to wear for longer periods and outside of that good pair of ear buds will make the experience even more immersive. The through vision is actually pretty good and enables you to see the real environment you are sitting in with the VR environment overlayed. Some games and apps take advantage of this which is pretty good, but it also makes it easy to see your phone or other things in the real world when you need to without taking it off. The quality of the displays is definitely good enough to get started in VR though with the fresnel lenses some people I have had try my headset out do have a hard time adapting to looking into the headset with them, but these actually are pretty good and produce a good image and despite not being as good as the Quest 3, I'd say they are still good enough, with the main difference being that the overall quality of the image isn't as sharp but still is good. The optics with the pancake lenses and higher resolution displays make images sharper with less artifacts but the 3s fresnel lenses are really actually pretty good, certainly for a beginner/starter headset that you want to try without sinking half a grand into it. I didn't have any trouble adapting and found that once I got "into" a game or experience that I really don't notice any of the side effects of the lenses (the flares or artifacts on the very outside edge of an image). Head and motion tracking is pretty good, but I do find that having to keep the controls in front of the headset annoying, but it does work well. The headset is quick to lose track of motion though if the controls are not kept out in front of you. That said, once you are used to that, it's not bad and this isn't just unique to the 3S but the Quest 3 as well and I think the tracking is pretty much the same for both. Battery life is pretty good, I have found that I'm able to easily use it for more than an hour and even two hours, depending on the content. I usually try to limit my sessions to an hour or so, which the battery life so far seems to be just right for. Overall, this is a ton of fun, and I'd recommend getting one and really giving it a chance. The first time I tried the 3 I wasn't sure about it, tried it a few times and then let it set. I recently came back to it just before getting this one and started to explore the Meta Horizons app, more experiences and gave the subscription a try and am glad I did as I have discovered a whole new world in the virtual world. In terms of storage, 128gb is a lot but some games are larger, and any stored media definitely takes up space, so I'd recommend not storing media like videos in the storage and you'll have plenty for a good number of games, but I'd opt for the larger storage if you can.

This is not an upgrade. I thought this would be better than the Q2. It was exactly the same with smaller controllers. Get the Q3 if you’re upgrading. I returned the 3S for the Q3 and it’s really much better.

I just wasn't very impressed by the product. Maybe it's because I'm an older guy, but it didn't seem very easy to use, and I didn't think it was worth the price

You are required to pay a monthly membership fee. Bought it for a hockey training game. It forced me to buy the game $30 just so I could load the game to pay $60monthly service. NOPE! Stupid purchase!

The picture quality is not that goo. If you wear glasses it’s kind of a hassle

These are not worth the price ever. They’re fun for a few weeks then you’ll never use it again.

Wonderful claims with horrible support. Geek squad could not get it connected to my PC. I will be returning it tomorrow.

Delivery service was completely unprofessional and for a company of its size, absolutely unacceptable. 2 random people showed up in a broke down car and the box my item came in smelt like an ashtray for days. I don’t even know how that’s possible. It was a Xmas present for my daughter. I have to leave it outside for a couple days to air out. Absolutely ridiculous. Get it together best buy, seriously.

It was okay not a lot of crazy games just yet but fun

I purchased a Meta 3S when I wanted a Meta 3 and the customer service told me I could not exchange it. It was not open and was for a Christmas gift. I bought it 3 weeks prior to that. So now I'm stuck with a Meta 3S and a sad child. I was going to pay the $100 more for the Meta 3 and was told no.

Waited till Xmas day for son to open. Such a disappointment. Would not functional brand new. Tried at full charge. Would not reboot or reset. Diplay later said device was locked and corrupted.

Nothing has changed from the quest 2, same ui. Same image quality

What an absolute piece of crap! It got corrupted doing an update during initial setup and it is stuck in a factory reset loop. Fresh out of the box! This shouldn’t happened, unit is being returned. Don’t waste your time with Meta products.

Got a NEW Meta quest and received a used one without the batman game. Attempted to return but since it was "New" on the receipt they wouldn't take it back. Would give 0 stars but they guy was nice and non argumentative

Very disappointed in the process to redeem Batman game and 3-month trial. I did a live chat and talked to two live agents for an email that doesn't help. What a ripoff. Bestbuy usually has things available on the account.

When it got to the final set up it asked to put in a 8 digit code. The mobile device only asks for a 5 digit code. Wouldn't let you do anything until you enter that code into god knows where.

Horrible service and I would never order anything from Best Buy. They tell you a delivery date and time but expect it at least three days later. Plus they will try to charge you a restocking fee

I always wanted to try this immersive experience with the idea of using it for flight simulator software. More on that later. When opening the box there was a start here document that pointed me to a QR code to get to the startup guide which included videos making it quite simple. I wear glasses so I followed the instructions to install the eyeglass spacer. I then downloaded an Android APP and chose a name. Now it was time for me to put on the headset and fire it up. I was greeted with more instructions to put the headset on WIFI and then its software was updated. This was very easy to do. I was up and running although it was a bit blurry for me but with adjusting the headset lenses right and left I got it a bit better. Lenses are available at an extra cost thus eliminating the need to use my glasses. Now I am able to explore the metaverse and decide what to do. There are many games presented and I’m sure everyone will find something of interest. I checked out the roller coaster and I have to say the realism is incredible. I found myself actually experiencing the ride, having to close my eyes at one point. It is truly amazing. I then tried a game that overlays your actual environment with virtual reality creatures in a cute shoot em up game. Once again you loose yourself in the play. Absolutely amazing and immersive. There are many more games (for a fee) and rooms to explore. My headset came with a free trial of a Batman game. I am learning how to move about in it and the video does not lag or stutter at all. I played this standing up in my living room and the room is scanned and boundaries setup so as to not knock into a table or break a lamp ! Safety measures are built into the system. Watching YouTube videos, and some in VR, is like sitting in the front row of a theater. It is an amazing wide screen environment with full stereo sound. Now the downside. I was unable to air link connect the headset to my PC which is running Windows 11 on an i7 processor. I have followed several videos but the PC is never discovered. Its probably due to the video card in the PC not being supported. This linking is essential for me to run a PC based flight simulator. A new PC for flight simulation may be in order. The battery life is roughly two hours which seems a bit short but there are third party accessories available to increase play time. I would not hesitate to recommend this headset to friends and family.

Paid 360 something bucks amd cant use any of the metaquest+ features because it wont take any type of card