Customer Ratings & Reviews

This is not an upgrade. I thought this would be better than the Q2. It was exactly the same with smaller controllers. Get the Q3 if you’re upgrading. I returned the 3S for the Q3 and it’s really much better.

Not great if you wear spectacles, made me feel dizzy after using.

Absolute trash. Had since christmas and apparently bought to many games andnwas subsequently banned from purchasing games and even using a gift card. Dog water cantd stand meta.

You are required to pay a monthly membership fee. Bought it for a hockey training game. It forced me to buy the game $30 just so I could load the game to pay $60monthly service. NOPE! Stupid purchase!

The picture quality is not that goo. If you wear glasses it’s kind of a hassle

Wonderful claims with horrible support. Geek squad could not get it connected to my PC. I will be returning it tomorrow.

Delivery service was completely unprofessional and for a company of its size, absolutely unacceptable. 2 random people showed up in a broke down car and the box my item came in smelt like an ashtray for days. I don’t even know how that’s possible. It was a Xmas present for my daughter. I have to leave it outside for a couple days to air out. Absolutely ridiculous. Get it together best buy, seriously.

Did not work when I tried the code I just gave up on it

Let me preface this with my VR background. I have been paying attention to, but not participating in VR for about a decade. So, I know something about it and how it has changed over the years, but have never really used it. The hold up for me has been I thought the tech wasn’t quite there yet for me, and the cost was still too high. In the last decade though, and especially since the first Quest was released 5 years ago, the technology has been getting better, and the price has been going down. I did buy a Gear VR at one point, for my kids, but they never really used it. I did some of the demos, but I didn’t have a Samsung phone. Basically it just reinforced for me that it wasn’t quite ready yet. When the Quest 3 was released, I thought the technology (with pass through) seemed to be what I was waiting for, but the cost still seemed too high. With the release of the 3s, I was ready. This is the price/tech ratio I had been waiting for. Down in console price range. I was actually already considering getting one on Black Friday when the opportunity to review this became available. The recent reduction in price to the 3 may have been enough to put me over the edge on its own, but the even greater value of the 3S is just icing on the cake. I think this product at this time is at that tech/price crossover point it needed to finally make me make the leap. I have had it a few days now, and I absolutely, positively, LOVE this thing. Even so, I have no regrets for waiting either. It allowed some things I was waiting for to come to fruition and for content to get to the point where there is plenty to explore. Having been watching the space for a while, I had pretty high expectations, and knew things I wanted to test and try out. Things I had decided over the years were things I wanted, but were at various times, not seemingly ready yet. In this initial test period, I am just testing it as it comes, out of the box. No sideloading of apps or anything outside of the normal parameters of operation. Using the original strap. I want to use it as it comes in the box. Everything (well almost everything) I tried worked. I started out just with the included games. First was a game called First Encounters, which is included. This is a mixed reality game meaning, it intermixes virtual reality with a real environment. This is one of those tech advancements I was talking about. One worth waiting for, not available in the previous generation quest 2. The headset scans/records your real world environment with cameras and then passes it through to the lenses inside, and lays virtual components over the top of your real environment using its horizontal and vertical surfaces, ceiling, floor, walls, and actually things neither at ceiling or floor height like chairs or tables. You then play in what looks like your real environment, but it is really your real environment, recorded by cameras, and projected to your eyes inside the headset, with the virtual environment imposed on top. The game is an excellent demonstration of the technology, and is a pretty fun game too. Next, I tried remote desktop. This was one of the things I was really interested in once upon a time. The ability to have a large monitor anywhere I go. When I read about this some years ago (quest 2 days), it seemed like the technology was close at the time, but not quite there yet. With a specific keyboard, you could have that keyboard reproduced virtually in your virtual environment. With mixed reality though, you don’t need that anymore. You can have a screen up that you can see, but you can look down at your keyboard and see your real keyboard and your real hands, in your real environment inside your virtual environment. It is really a game changer. A Remote Desktop app was included and it just worked allowing me to cast my desktop screen into the Quest virtual environment. There appeared to be one available for sale in the store as well, which is what I think I read about years ago, but it was not necessary to buy anything. One thing I did notice though is protected content, like streaming media from a paid source, didn’t seem to make it across. Because of this, the next thing I tried was watching streaming video content from paid subscription services. I am subscribed to a lot of streaming services. At first, I installed the prime video app, and that worked fine and all, but then I decided to just try using the built in web browser. This also worked fine, with all of my streaming services. With a click of a button, you could enter theater mode and have a massive screen to watch your content on. You could even apply a curve to it to give it a wrap around feel. Now, I will say, I was able to detect what is called the screen door effect when watching movie content. This is when you can see the individual pixels of the display with lines in between. I personally did not find this super distracting, and I really only noticed it when I started watching something. Once I had been watching it a bit, or when playing games, my brain got too busy with the content to remember to pay attention to the fact that I could see those lines. If I stopped to think about it, I would/could see them again. This seemed like a small price to pay for the entry level price of the device. If you want higher resolution and better optics, the quest 3 is available for you at higher cost, but if you are like me and want to try it first to make sure you like it, then I think it is worth this to save a couple of hundred dollars. Maybe, if I had already had a Quest 3, I would notice the difference more, but still, that is a big price increase for a first timer. Lastly, I decided to try some immersive VR content. I started with the Batman game that came with this package. It worked great. It is so immersive, like nothing I had ever experienced before. You literally become the character you are playing. It is a great title to include with the quest 3s, because it really shows off what it can do stand alone. You do need a bit of an open space to make the most of it, but I fortunately had such a space. Batman and superhero games are great and all, but what I really wanted to try was using the Quest as a VR headset for PC VR games. One of my favorite games of all time is Half Life, and I knew there was a Half Life VR game, so I bought it. I followed the instructions to link my gaming PC to the headset, and it worked flawlessly. It was just amazing. Again, you absolutely become the character you are playing, and you are inside the game interacting with it. Also, I did this, and it worked flawlessly, with wifi only. Each time I would launch steamlink in the Quest it would warn me that my gaming desktop was not hard wired to Ethernet and that was not recommended, but it functioned flawlessly anyway. My gaming PC was on the other side of the house, and I played in the open area I had, completely untethered. I just see so much potential in the technology. I feel it is now well worth the current price of entry. Even the higher cost of the quest 3 seems reasonable for the improvements it brings in resolution and lenses and size and weight, but the Meta Quest 3s, at this point, seems like a no brainer. It is VR for the masses. Also, all the waiting has paid off, because there is plenty of content ready and waiting already for any of us jumping in for the first time. My only complaint, and it is a small one, is that it is not super comfortable. The headset is actually pretty heavy. I understand the 3 is a bit less cumbersome than the 3s, but again, once immersed in a game or watching a video, that aspect begins to fade away. I thought the nose notch would be like glasses and help provide support for the headset, but it is really not, it is just a cut out so it clears your nose. So, you really have to rely on the strap to hold it up. I also bought a smart strap, and I may use it later, but as I said I wanted to review this as it came out of the box. Also, the strap I bought has a battery on the back of the headband, which is probably a fine idea for longer virtual interactive sessions, but when watching media, my favorite position was just lying back on a sofa or a bed, head resting on a pillow, allowing me to keep the quest plugged in, and projecting the screen in front of me. The virtual world kind of eliminates the notion of where the screen needs to be. When in that position, the head strap that came out of the box is soft and comfortable and doesn’t get in the way, but the after market strap I bought places a battery right where your head would rest on the pillow. I think this would make an incredible gift. At the price they have managed to bring this down to, it is the same price as other popular handheld consoles. It includes a top title game, and the difference is really just the cost of a few games to be honest. I did say (almost) everything I tried worked. What didn’t work was another one of my favorite games that has a PC VR game, and that is Portal. When it would attempt to start the game, I would get an error on my gaming PC about the gaming engine it uses. I Googled it and saw a lot of other people appeared to have the same problem, but I have not looked into it beyond that.

It was okay not a lot of crazy games just yet but fun

These are not worth the price ever. They’re fun for a few weeks then you’ll never use it again.

I purchased a Meta 3S when I wanted a Meta 3 and the customer service told me I could not exchange it. It was not open and was for a Christmas gift. I bought it 3 weeks prior to that. So now I'm stuck with a Meta 3S and a sad child. I was going to pay the $100 more for the Meta 3 and was told no.

Nothing has changed from the quest 2, same ui. Same image quality

What an absolute piece of crap! It got corrupted doing an update during initial setup and it is stuck in a factory reset loop. Fresh out of the box! This shouldn’t happened, unit is being returned. Don’t waste your time with Meta products.

Got a NEW Meta quest and received a used one without the batman game. Attempted to return but since it was "New" on the receipt they wouldn't take it back. Would give 0 stars but they guy was nice and non argumentative

Very disappointed in the process to redeem Batman game and 3-month trial. I did a live chat and talked to two live agents for an email that doesn't help. What a ripoff. Bestbuy usually has things available on the account.

When it got to the final set up it asked to put in a 8 digit code. The mobile device only asks for a 5 digit code. Wouldn't let you do anything until you enter that code into god knows where.

Horrible service and I would never order anything from Best Buy. They tell you a delivery date and time but expect it at least three days later. Plus they will try to charge you a restocking fee

Waited till Xmas day for son to open. Such a disappointment. Would not functional brand new. Tried at full charge. Would not reboot or reset. Diplay later said device was locked and corrupted.

Paid 360 something bucks amd cant use any of the metaquest+ features because it wont take any type of card