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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1856 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 1,856 reviews
  • Rated 4 out of 5 stars

    Good deal.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a cool device. My son loves it. No need to get the more expensive Quest 3.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Thank you so much for taking the time to leave a review!

      We're so glad to hear that your son is loving exploring the Metaverse!

      We try to offer a wide range of products at a wide range of prices based on their features.

      This is so our customers can find the one that suits them best and from the sounds of it you've found the perfect device for your needs! oculus

  • Rated 3 out of 5 stars

    Meta Quest 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool and fun product, gives motion sickness after a while for certain games though, picture quality wasnt anything special either, but still super fun to play and watch videos or movies on whenever the TV wasn’t available lol

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there,

      Thank you for your review and feedback. If you're having trouble with the headset, we want to help you and see how we can improve your experience. Please contact our support team via our website.
      oculus

  • Rated 4 out of 5 stars

    Grandkids love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandkids love it! Good quality item. Wish it came with more games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun for the whole family

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alot of cool things you can do with this. Fun for adults and kids

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello Gamer!

      Thank you for your review and feedback on the Meta Quest 3S. If you ever experience any problems or have any questions, you can always contact our Support Team via our website. oculus

  • Rated 3 out of 5 stars

    Unimpressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right controller stopped working on the second day of use. Had to send it back and they replaced the whole set up. Got it back and now there seems to be an issue with a game not connecting to a server.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there,

      We understand that connection issues are very frustrating, especially when you previously had issues with your controllers.

      If your connection problems are only happening on one app, please try reinstalling the app to see if this helps, otherwise, please get in touch with the developers to see if they can help you out! oculus

  • Rated 3 out of 5 stars

    Refunds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My issue is customer service. I bought and returned and with the purchase was a $75 gift card. My return deducted the $75 gift card but I have not gotten the gift card or a credit back to my charge card.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Erst

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift band hard to adjust for kids but nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves his VR and will have good time. Using it

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi Kenc12

      Thank you for your review! We truly appreciate it!

      oculus

  • Rated 3 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine I just wish it had rechargable controllers

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Neither controllers are in the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a brand new Oculus 3S and upon opening the box neither controllers were in there. The seller is claiming this is impossible and not offering any help or solution. I have contacted everyone I can think of including Best Buy in person and online, meta quest, the seller and I am still waiting for a solution. I don’t know why the seller is being unhelpful. I don’t even need a replacement I just want to return it. They are acting like defective products don’t exist.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello there Abigail!

      Thank you for leaving a review!

      We can see that you are having an issue with your controllers not being included with your headset when you received it.

      And we would ask you to please reach out to the original seller as they would be able to help you further with this issue.

      Should you be having any other issues or questions please fell free to reach out to our support team, as we are always happy to help.

      We wish you a nice rest of your day! oculus

  • Rated 3 out of 5 stars

    Seems good, kids lost interest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son, he doesn’t use it much. It just sits on his desk now.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fun toy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fun toy for me, Good experience in the ve world

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello Nelson,
      We're so happy to hear that you're enjoying your new Meta Quest 3S! oculus

  • Rated 4 out of 5 stars

    Quest

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 was great can’t wait to see what the 3 brings

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello there!

      Thank you for your feedback!!

      We understand that you loved the Quest 2 and is waiting for the Quest 3 experience. We hope you have a wonderful VR experience. If you ever run into issues, please feel free to contact our wonderful Meta Store Support. We will be happy to help you. oculus

  • Rated 4 out of 5 stars

    Cool electronic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my niece, she seems to love this game. Would purchase again

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi Chave, glad to hear your niece is enjoying her new game! oculus

  • Rated 4 out of 5 stars

    It’s okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It crashes a bit more than I’d like. But clean graphics

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey!

      We understand your device seems to be crashing.
      Can you contact us so we can see if there is anything we can do to help make your experience better?

      https://www.meta.com/help/support/ oculus

  • Rated 3 out of 5 stars

    Meta Quest 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 for my grandkids to be able to play together and since they live in different states, they are really enjoying it. I tried it myself and the virtual reality of it all is amazing

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello JayD

      Thank you for your review and feedback, we appreciate it. If you have any further questions or need help with anything else, please contact our support team via our website. oculus

  • Rated 3 out of 5 stars

    Not as good as psvr2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics arent as good. It doesnt really make you feel like you're there like psvr2. It does have more games tho

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey Luna,

      We appreciate your feedback for your Meta Quest 3S, there's lots of apps available on Meta Quest, and we hope that you find an experience that suits you!

      We're wishing you lots of VR fun ahead, and we'll see you in the Metaverse! oculus

  • Rated 3 out of 5 stars

    It is a very nice, But…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kinda gives me motion sickness, and the camera quality is not that great. You can see pixels in the camera, also the camera lags out some times making it very bad for motion sickness people

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello Adit,

      Thank you for your feedback. We understand that you are having some issues with the Meta Quest 3S. We would love to look into this. Therefore, please contact Meta Store Support. We will be happy to help you. oculus

  • Rated 3 out of 5 stars

    WIFI issue with this device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is an issue with the Wi-FI. It is so unstable on all three bands (2.4, 5, 6GHz). I verified it by many network tools. Even the PING shows fluctuation in RTT.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible product, had broken within 6 months and meta support has had to send 4 replacements because the screen goes black and support will not stop send refurbished one. Meta has not done anything helpful to solve this problem besides offering another refurbished device. I asked for a refund and was told to contact Best Buy since I bought it through them even tho meta was the one that sent the refurbished device. Save your money on this one, it’s disgusting and useless.

    No, I would not recommend this to a friend
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