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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.8 out of 5 stars with 1126 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the Quest 3S 256GB for its very good overall performance and awesome VR experience. Many find the headset to be comfortable, lightweight, and easy to set up, with clear graphics. However, some customers have concerns regarding battery life, motion sickness, lens quality, and fit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,126 reviews
  • Rated 4 out of 5 stars

    Looking forward to the fun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really looking forward to the unboxing. This is a Christmas gift for my teen.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi IlianaR!

      Thanks for your review. I have no doubt your teen will have an amazing time adventuring through the Metaverse, and getting their hands on the highly rated Batman: Arkham Shadow!

      oculus

  • Best Buy Employee

    Rated 3 out of 5 stars

    Not bad but not great

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice but towards a month I started getting stutters, really good potential but not the best

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi Nicholas!

      Thank you so much for taking the time to leave a review to make us aware of the stuttering issue you've been experiencing.

      We want to make sure that all of our users are able to have a stable and consistent connection so they can effortlessly play the awesome games available and watch media without interruption.

      We would love to work towards resolving your stuttering issue and so we would urge you to reach out to our wonderful support team through our website as they can gather some more info around the issue to find the root cause and from there they can provide you with the most appropriate troubleshooting to work towards a resolution! oculus

  • Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fun to play and use for different apps. Family game nights are better

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi Eden

      Thank you for the positive review! We are happy to know that you are having a great VR time with your family. We would love to hear more from you next time.

      oculus

  • Rated 4 out of 5 stars

    Good choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good only downside is that the sides are kind of blurry

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi Luis

      Thank you for your review. We love to hear that you are enjoying your Quest 3S but would like to improve your experience with the display issue. Please reach out to us on the official Meta Help Center and we can support you with this. oculus

  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a good choice for my needs. Stunning visual effects

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi DanieljR

      Thank you for the review! We are very pleased to hear that you are enjoying your new Headset :)

      Meta Support oculus

  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Meta Quest 3's performance is underwhelming compared to expectations. While the visual quality is decent, the device struggles with tracking accuracy and occasional lag. The battery life is disappointing, requiring frequent recharging during extended use. Additionally, the comfort level could be improved, as the headset feels heavy and uncomfortable after prolonged wear. Overall, it falls short in delivering the seamless VR experience many were hoping for.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi Buzun,

      Thank you for taking the time to share your experience with us. We're sorry to hear this device did not meet your expectations.

      We understand you have opinions you wish to voice and we want to ensure they get heard. Meta accepts all forms of constructive feedback over at the Meta Community Forums. There, you can submit your feedback where it can be reviewed by the necessary parties.

      Our developers monitor this forum closely and sometimes they are able to implement users' suggestions.

      We appreciate you taking the time to reach out to us and I hope you have a wonderful rest of your day. oculus

  • Rated 1 out of 5 stars

    No customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter, she was locked out of the account because they determined she was under 13. It came with a game and 3 months of plus but it's connected to her shut down account. Tech support tells us we can transfer the game if we log into the account that is locked by them, every time we chat with meta customer support they disconnect after a few minutes and we start over. There's no way to talk to a person, no way to get our game or the plus membership. The system seems good, the service is non existent. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello James,

      We understand you are having some account issues and we would love to help you, as it is an issue with the account itself we would really need to chat to you directly so we can get a look into this with you, if you are finding that contacting us via webchat is not working for you please head over to our website hit contact support and you can also email us and we will do our best to get back to you ASAP. oculus

  • Rated 4 out of 5 stars

    Kids fun

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids have fun using the meta quest and virtual life

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi Star,

      Thank you for the review. We are happy to hear your kids are enjoying the Metaverse.

      See you in VR! oculus

  • Rated 4 out of 5 stars

    raybann720

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good fun only downside most games or experiences are memberships

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi Raybann720

      Thank you for your feedback !

      Ardash oculus

  • Rated 4 out of 5 stars

    Newbie

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I can figure out how to play certain games, it should be fun.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great device; help with purchase not so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 10 year old loves it! I did have a little trouble with the download of the purchase with the game that was suppose to came with the headset. If I do not get this resolved soon I will return the device.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey there!

      We are so glad you are enjoying the Meta Quest 3S. Please get in touch with us over the following link, however for further help with your game- https://www.meta.com/help/support/.

      Looking forward to hearing back from you as to this! oculus

  • Rated 3 out of 5 stars

    VR headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great just wish I didn’t get dizzy with it on

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi LelaR,

      Thank you for contacting Meta Store Support with your recent report. We are glad that your experience with your device has been a great one, however we regret the dizziness faced by you, as a result.

      We take health and safety seriously, and would like to suggest you some things that you can do, to avoid this: 

      - When looking for games, check the comfort level. These can range from 'Comfortable' to 'Intense' so it's best to make sure it's be something that's manageable for your current 'level'.

      - Have short play times and take frequent breaks in between.

      - Make sure the room you're playing in is well ventilated (For example, a room fan as an extra measure so the room doesn't get too hot to play in).

      - Make sure to stay hydrated! Drinking water is known to help with any nausea you may develop.

      That being said, if these symptoms continue to last well after taking the headset off, we highly suggest reaching out to our Support Team. You can find them on the [Meta Quest Help Center](https://www.meta.com/help/support/) on our website!

      Stay safe and happy gaming!


      oculus

  • Rated 3 out of 5 stars

    Controllers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controllers to sensitive, get damage really fast recommend to get insurance just in case

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there, Jesus! Thanks for reaching out and providing your review. We really appreciate the feedback you've provided. oculus

  • Rated 2 out of 5 stars

    No worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No worth the hype. I bought it for Christmas we have only used it once maybe twice max I would love to return it but I have pass the window.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great for a few months but now trying to get it replaced with warranty of geek squad.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey Roberts, thank you for the feedback!

      We're glad to hear your Meta Quest 3S was great when you first purchased it, though maybe not so much anymore.

      We know that sometimes things go wrong, so we want you to have a hassle-free replacements process, and be able to exercise your warranty without a worry!

      To start a replacement yourself, without chatting to our wonderful Support Team, just search ''Service or replace your Meta Quest''. There, you'll find instructions on how to create a return, and any other return-related information you need. oculus

  • Rated 1 out of 5 stars

    Paid for batman didn't even get it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for the Batman and they gave me the wrong one.Not even batman so , who would I go 2 complain

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there Vanessa,

      We see you could use a hand claiming your copy of Batman: Arkham Shadow, not to worry we are more than happy to assist.

      Please come have a chat with our support team over at the Meta Quest Help Center, so we can check your eligibility. If you are eligible we can get that added onto your account for you! oculus

  • Rated 2 out of 5 stars

    Underwhelming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking forward to our first VR set, unfortunately it did not live up to the expectation. The lens need a very specific sweet spot to avoid distortion of the image.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Quest 3S is a great step up from the previous gene

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the Meta Quest 3S is a great balance of new technology and cost effectiveness. I am a long time Quest 2 user who purchased shortly after that model came out. I spent over $500 to buy into that tech early on. For that generation, it was a good experience. Immersive and compelling. It had it's faults though. The passthrough cameras were just black and white, the resolution was only fair, and the tracking was very basic. The Quest 3S fixes all these issues. The Quest 3S is a cheaper version of the Quest 3 that's been out for a while. I never bought the Quest 3 (or the Quest Pro before it) for one big reason- price. THe PRo was almost $1500 and the 3 was $800 when they came out. Too pricey for me. The new Quest 3S brings that down to a reasonable $300. Well worth a leap to try it out. Putting on the Quest 3S, it was much lighter and a bit smaller than the 2 I was used to.The fit is comfortable and there is good options for adjusting the headband. Once on and fitted, it was comfortable to wear for an hour or two. I didn't do anything strenuous, so it never got too hot to wear. The hand controllers are an improved design from those on the Quest2. Gone are the circular bumpers. I appreciate this as those always got in the way. THe new controllers are nicely molded so they feel comfortable in your hands. Booting up the system, it immediately asks you to bring up the Meta app on your phone (iphone for me). jumping between the headset and your phone was easy as the headset boots into passthrough mode so you can see things with the headset on. Did I mention that passthrough mode on the Quest 3S is in color? It's awesome and a huge improvement over the 2. Once all the setup with the phone is done, the 3S heads straight into a set of tutorials. This is appreciated as there is a LOT to learn. It's nice that the tutorials can be revisited as often as necessary. Hand tracking between what you see in the headset and the controllers was very accurate. Selecting things on screen was easy. There is a HUGE amount of content available to choose from. It's a bit overwhelming. There are tutorials for most apps that help you figure them out. I tried the built in immersive apps and downloaded the YouTube VR app off the web. Everything I tried blew my socks off. The visuals were amazing. The sound coming from the headset default speakers was also really impressive for how small they are. It was very immersive 3D sounds. It just added to the experience. I loved the VR experience in most of the slow moving apps. Some of the faster experiences like roller coasters and such made me a bit motion sick. The 3S package came with a download of BatMan Arkham Asylum game. The game made this old guy a bit ill, but my daughter and her friends absolutely loved it. Downsides? There are only a few I could come up with. The fit of the headset was good, but there was a significant gap around my nose that let distracting light in. I played with the fit and tried the extra fit equipment in the box used for glasses, but nothing really closed out the gap. It's a small nit, but it was distracting. While the sound experience was great and immersive, it's load enough to bother anyone around you. This isn't a silent headset. I quickly realized this and set up some headphones. Make sure you have bluetooth headphones available because they eliminated the 3.5mm headphone jack (disappointing). You can also tell where they cut corners to make the price as low as possible. They warn to keep the lenses out of the sun, but didn't provide even the simplest shield to protect them. It's an 'extra'. Also, the lenses are a cheaper version than those on the Quest 3. This got the price down but at the cost of some clarity. Do I recommend the Quest 3S? Absolutely. While not as feature rich as the Quest 3, it's a LOT cheaper and does a pretty good job balancing cost/capability. It's a big step up from the Quest 2 as well. I also appreciate that Meta does not make you link your Facebook account to the Queest. You can keep it separate. I'm not a huge Facebook fan, so I don't need more advertising on the site based on what I did with the Quest. Overall it's a great purchase and I can't wait to dive in deeper.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    An affordable upgrade from Quest 2nd. Slim design

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the cheaper version of the Meta Quest 3. It is indeed lighter and slimmer but it has shorter battery life and less resolution compared to the Quest 3. It also costs less. It has less view field but still an upgrade from my old Quest 2. The controllers are more responsive, the processor is faster the OS is smoother and the whole VR experience is better. The Meta Quest 3S supports WIFI 6E which is indeed faster connection to the internet. My pros and cons: Pros: Lighter weight. Slimmer design. Faster connection and good refresh rate. Cheaper than the Quest 3. Very good processor. Supporting all loads without issues. Nice surrounding cameras and good responding controllers. Improved straps and more comfortable wearing for long time use. Cons: Mostly when compared to the 3S: Less refresh rate and narrower view field. Battery life is shorter. I get about 2H at best. Overall, it is an affordable approach to VR experience. Slim and light to be used from time to time. A good upgrade from Quest 2 but not as powerful and good as Quest 3. It could be a good choice if you are not willing to pay the full price for the 3. I'd recommend it for multiple uses. I use it sometimes to watch movies or just to have a relaxing time. Gaming is indeed a different experience. It supports several games. They are all well functioning. It would make a nice gift or just a good addition to your equipment.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi SL7977089 !!

      Thank you for the five star review! We are happy to know that loved your upgrade from Quest 2 to Quest 3S. We appreciate you for writing a detailed review on our Quest 3S. We would love to hear more from you next time.

      See you in VR! oculus

  • Rated 1 out of 5 stars

    Dishonest marketing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Batman game was not included and this device was way too expensive.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey!

      If you are having issues finding your copy of Batman please contact us directly via our support so we can help you save Gotham asap! oculus

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