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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.2 out of 5 stars with 147 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers value the 500 PRO EX 3D Audio Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the inclusion of Dolby Atmos and the affordable price point. While some users experienced issues with the microphone, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Nice sound, comfortable, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up on sale for $59.99 and these are well worth the price. Games and music sound nice, with decent bass. I haven't used the mic for online gaming (since I mainly play solo), but did plug it into my laptop for a few business meetings with mixed results. Some said I sounded ok, while others had trouble hearing me. Otherwise, I find the ear cups to be very comfortable and I can wear these hours at a time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    mic didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these were comfortable, but the mic didn't work. really bummed as these had good ratings, but as others mentioned the mic has issues. would not recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    Shoddy mic design

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as several others have posted, I too had the shoddy mic design issue. After 2 weeks of use, you could no longer lock the mic into the mute position. It now just falls limp. 2 (two) weeks it lasted. Steer clear- no longer Plantronics quality

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    Bad Mic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these units. One for a gift and one for myself. Both have defective mics... tried multiple sources with no luck.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    Not compatible with xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a loud echo and the head phone jack dosen't fit flush.

    No, I would not recommend this to a friend