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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.2 out of 5 stars with 147 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers value the 500 PRO EX 3D Audio Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the inclusion of Dolby Atmos and the affordable price point. While some users experienced issues with the microphone, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    Comfort, Dolby atmos, Sound quality

    Rated 2 out of 5 stars

    You need another item with this headset, caution.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old headset broke after 5 years so i replaced with these. The headset I received did not work correctly when plugged into the 3.5mm jack on the xbox controller. I tried 3 different controllers and all the same result. At maximum volume the sound was slightly louder then a whisper. This apparently is a known flaw with this headset. You can find other reviews online saying the same exact thing. The only reason i did not bring them back was because I was able to get them working when i used the adapter from my previous headset (Turtle Beach stealth 400s.) When plugged in with the TB adapter this headset works great. Good sound (rivals my stealth 400s), pretty comfortable, free Dolby Atmos subscription for 2 years (not sure the description mentions that the Atmos subscription is only 2 years, i believe they leave that little detail out. probably in fine print somewhere.) One more possible problem is that these might cause feedback if you are in a chat with friends. I cannot verify this totally as i am usually playing by myself but I have had one friend tell me that they were getting an echo from me (echo is when they talk and hear themselves in my audio.) That never happened with my old headset. I adjusted the microphone angle to tilt a little more downwards (further away from the earpiece) and that seem to fix it. Again i'm ok with this purchase because I got them on sale and was lucky that I had an old TB adapter but the fact that I had to even use a part from the headset i was replacing Is insane for a headset that retails for $100 dollars. Maybe thats why they have been 1/2 price for the last month? Guess that leaves room for you to buy a TB adapter as well if you want to look at it that way.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great price; not so great quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously you see the deal from $100 to $50. I got mine on the daily deal for $40. You think wow, great price. The headset itself is well-built. The problem is the 3.5mm connection to the controller. There is one knob to control the volume of the headset. I also started having issues with the connection itself, I have to move it around sometimes to get the audio to work. I think the quality is there, but if I am already having small issues with it within 2 weeks, it's going to be a no for me. Fortunately, I still have the chance to return it. Even though it was $40 and like I said, it's a comfortable headset, I will end up returning it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, but HORRIBLE mic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace my old headset and now I'm only using these to play singleplayer games or when I'm not playing with friends. The microphone is horrible. My friends are able to hear my TV and their voices even when my television is turned all the way down and my headset is turned all the way down. I can hear my own voice and their game when they have their whole set turned down, as well. Unfortunately I'm having to use my old headset to be able to talk to my friends since these Rig 500s have crappy mics. Tldr; Sounds amazing, but the mic echoes for both parties even with volumes down

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    mic didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these were comfortable, but the mic didn't work. really bummed as these had good ratings, but as others mentioned the mic has issues. would not recommend.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They lasted a week than volume cut out and stopped working.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works kinda

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t cancel any noise and can barley hear using them

    No, I would not recommend this to a friend