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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.2 out of 5 stars with 147 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers value the 500 PRO EX 3D Audio Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the inclusion of Dolby Atmos and the affordable price point. While some users experienced issues with the microphone, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 23 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Nice sound, comfortable, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up on sale for $59.99 and these are well worth the price. Games and music sound nice, with decent bass. I haven't used the mic for online gaming (since I mainly play solo), but did plug it into my laptop for a few business meetings with mixed results. Some said I sounded ok, while others had trouble hearing me. Otherwise, I find the ear cups to be very comfortable and I can wear these hours at a time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound quality and build quality is 100%

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as wired headset to go you can’t go wrong with the sound quality and build quality on these. One thing I have a problem with is the fact that I can hear myself echo or a type of reverberation. But it seems to be most prevalent when playing call of duty war zone. I’m not sure if it has something to do with the game or not but no matter who I’m playing with I can hear myself at the delay. But other than that I love them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    It’s good for right now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound it great, it’s comfortable, it’s honestly easy to use, but I only used them less than 10 times (because I rarely play my game) and something is wrong with the cord already

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Wired headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality very dependable Not a big fan of wired headphones But this one is definitely a good one Lightweight and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great! They work with a PS5 controller as well. Super comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice headphones.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, comfortable, good mic quality. Good headset.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Mute Me ...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do enjoy using the RIG series Headphones. This particular model does it's job superbly. The cost was much less than what I had expected to pay. Good deal. My only concern is that there is no mute button, or perhaps I haven't figured it out yet, but that shouldn't be something as difficult to figure out as is the case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Example: Great camera for beginners!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality seems great. Volume knob location is ideal for gaming console controllers, slightly less convenient for use with a computer. Not sure if it's the hardware or something about my audio setup, but on the computer, when the mic boom is up (muted), my speaker output seems to get routed back in as microphone input.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good headset for the sale price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because they were on sale for 50 bucks. They feel nice and comfortable while wearing, the sound quality is pretty average, but for the price they are great! So far no issues with them. If you are an absolute snob for sound quality though, look for another set.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great bang for your buck!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for an Xbox one and worked better than my Stealth 600s. Had astros A40s and compared to these not bad at all. Sound occasionally cuts in and out but not enough for it to be an issue . And that’s the only reason it doesent get 5 stars. Really comfy also.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I would give it a 5 star is I can get ahold of someone to help me with my issue. After a week of using this the aux end that plugs into the controller started to bend and no one with Best Buy or with the company will answer or give me details on what they can do. I know the factory warranty is a year so I would expect to get it taken care of. For the time being I’ve pushed it back in for the time being and it works but if I take it out I have to wiggle it to get it to work. Otherwise I would give this a 5 star if the company would answer the phone or respond to an email.

    I would recommend this to a friend
  • Pros mentioned:
    Volume control

    Rated 4 out of 5 stars

    Nice head set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, used for zoom meetings. It only didn't work once and made others unable to here me but other times it was working fine. Love the columns knob but a little difficult to turn with one hand.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, no more complaints from wife of sound of warzone lol, wireless would be better but would have tripled the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound is Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son and his Xbox. They work well with making the sound quality that he appreciates while.playing his game.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ok but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 500pro headphone works fine and doesn't need batteries when used in conjunction with xbox 1. The thin material that covers the foam that covers your ear is delicate and will separate in time even with very good care.Just keep that in mind when looking for headsets.You get what you pay for I quess

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After searching a bit, these came up as the most cost sensible item. We purchased two for play with Xbox.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this for a birthday present. He really loved it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable , kids love them they get used daily by them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item from bestbuy because it was half off. An upgrade to the previous headset I had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a good option for all gamers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and it is a great option for those who are looking for another option for gaming.

    I would recommend this to a friend